Ochatbot - 2026 Pricing, Features, Reviews & Alternatives

Ochatbot is an AI chatbot for ecommerce, support, and lead generation. The proprietary AI combines scripted intent-based AI and generative AI for a hallucination-free experience.

The conversational AI engages prospects and shoppers at the right time during the sales or support journey.

There are Free versions and Pro versions. No programming is required.

Easy to install on Shopify, Bigcommerce, WordPress, Woocommerce, and more.

Key Features

Direct Shopping and Add to Cart

Ochatbot can ask questions and understand what the customers are looking for then recommend the product that fits their needs. Ochatbot provides product image, description, price, link to the product page, and the option to Add to Cart all inside the chatbot window.

Customer Service Chatbot

Ochatbot answers common troubleshooting questions your shoppers have, eliminating the need to go through a human agent. With 24/7 availability, Ochatbot ensures that your customers are never left waiting and that your support team is never overwhelmed with repetitive queries. Ochatbot is a great first step before live chat as live chat must be answered within 30 seconds to avoid customer irritation. Ochatbot may also be completely integrated into a live chat system, guaranteeing that a human agent is available to take action when necessary. Ochatbot’s unique AI recognizes when certain questions require human intervention and directs them to an available live chat agent.

Order Status and Order Tracking

“Where is my order” is one of the most common questions. Ochatbot’s chatbot can know if their product was shipped and when it will arrive. Ochatbot reduces support tickets from 25% to 45%, and has reduced the customer support tickets for one Ochatbot client by 78%.

Abandoned Cart

Ochatbot monitors the checkout process informing customers while they are still on the site about their orders.

Intriguing Product Recommendations

Ochatbot’s Up-Sell and Cross-Sell feature allows eCommerce stores to suggest other products to shoppers based on what they just added to their cart boosting Average Order Value (AOV).

Proprietary AI

Ometrics proprietary AI combines Scripted intent-based AI with Generative AI. The AI is secure and contained and does not feed information to public LLM’s like ChatGPT. The AI architecture is designed not to hallucinate and can provide legally accurate responses.

Engages Shoppers

Ochatbot engages shoppers at the right moment in the customer journey. Asking the right questions at the right time during the customer’s purchasing journey is the key to any sale. Ochatbot allows you to craft specific questions when a customer is on a specific page of the site.

Insightful Reporting and Analytics

Every Friday a Snapshot Report is sent out with details on Ochatbot’s performance. Ochatbot tracks conversions, revenue, abandoned carts converted, abandoned cart revenue, number of order status requests, and much more all included in a concise report. From there, more information or data is accessible such as a fallback report, page engagement report, and user response report to help mine valuable business insights. Pro and Enterprise clients receive an additional monthly roll up report with deeper AI insights about their business.

Videos and Images for Custom Product Presentations

Ochatbot can display videos in the chat window showing the features of the product. A video can overcome many customer sales obstacles quickly concluding a sale faster especially for complex product sales.

Zapier for CRM and Ticketing

This allows Ochatbot to send leads, customer support

Built-in 3rd Party Live Chat

GDPR and CCPA compliant