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Oracle B2C Service
5
18
4
12
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based, multi-channel contact center platform
Last updated: September 2026
Oracle B2C Service Alternatives & Competitors (2026)
Top 7 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Zoho Desk
Cloud-based help desk for all business sizes
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Bitrix24
Cloud & on-premises workspace for all business sizes
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Value for money
Starting price
No pricing info
0.1
Functionality
Access Management
5/5
Audit Trail
5/5
Authentication
4.8/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Annotations
4.5/5
API
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.4
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Automated Responses
5/5
Activity Dashboard
4.8/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.4
Value for money
Starting price
No pricing info
Functionality
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5
0.4
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Knowledge Base Management
4.8/5
Prioritization
4.8/5
Chatbot
4.8/5
Top Features
Access Controls/Permissions
5/5
Call Routing
5/5
Call Tracking
5/5