App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Remote eye
5
9
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
On-premise and cloud-based customer support solution
Last updated: March 2026
Remote eye Alternatives & Competitors (2026)
Top 10 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
ScreenConnect
Remote meeting platform for resolving customers' queries
0.2
Value for money
Starting price
0.1
Functionality
Annotations
5/5
Alerts/Notifications
4.6/5
Access Controls/Permissions
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
Zoho Desk
Customer service software for businesses of all sizes
0.3
Value for money
Starting price
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
Freshdesk
Online helpdesk system and customer service software
0.4
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
HelpDesk
Ticketing software for effortless customer support
0.4
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
JIRA Service Management
IT service platform for unified support
0.5
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
Wrike
AI-powered work delivery platform
0.6
Value for money
Starting price
0.2
Functionality
Agile Methodologies
4.8/5
Activity/News Feed
4.7/5
Accounting
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
Zendesk Suite
AI powered customer service across all channels
0.6
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
0.7
Value for money
Starting price
0.1
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.4
Value for money
Starting price
0.1
Functionality
Anomaly/Malware Detection
5/5
Activity Tracking
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.6
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.5/5
Agenda Management
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.7
Value for money
Starting price
0.2
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.3
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.8
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.3
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.1
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.4
Value for money
Starting price
0.1
Functionality
Campaign Management
5/5
Chat/Messaging
4.9/5
Autoresponders
4.9/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.1
Value for money
Starting price
0.2
Functionality
Email Management
4.5/5
Alerts/Escalation
4.4/5
Macros/Templated Responses
4.4/5
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5
0.1
Value for money
Starting price
0.5
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
Agent Interface
N/A
Top Features
Collaboration Tools
4.7/5
Diagnostic Tools
4.7/5
CRM
4.5/5