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Medallia Agent Connect
5
16
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback, coaching, and QA for customer support.
Last updated: September 2026
Medallia Agent Connect Alternatives & Competitors (2026)
Top 3 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.1
Value for money
Starting price
0.5
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
Value for money
Starting price
0.3
Functionality
Agent Interface
5/5
Audio Calls
4.8/5
Alerts/Notifications
4.7/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
Value for money
Starting price
0.5
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.4
Value for money
Starting price
0.8
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.5
Value for money
Starting price
0.8
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.3
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.4
Value for money
Starting price
0.7
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.2
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
AI/Machine Learning
5/5
API
5/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.3
Value for money
No pricing info
Starting price
0.3
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.6
Value for money
No pricing info
Starting price
0.6
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
Automated Responses
5/5
Activity Dashboard
4.8/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.5
Value for money
Starting price
1.0
Functionality
Activity Dashboard
4/5
Access Controls/Permissions
3/5
A/B Testing
N/A
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.1
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Autoresponders
4/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.2
Value for money
No pricing info
Starting price
0.4
Functionality
Activity Tracking
5/5
AI Copilot
5/5
Alerts/Escalation
3.9/5
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.3
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
N/A
Activity Dashboard
N/A
AI/Machine Learning
N/A
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.4
Value for money
Starting price
0.6
Functionality
Alerts/Escalation
4.2/5
A/B Testing
N/A
Access Controls/Permissions
N/A
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
0.2
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
Access Controls/Permissions
N/A
Top Features
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5