xFind - 2026 Pricing, Features, Reviews & Alternatives

xFind is an advanced AI solution that delivers relevant answers to customer service agents, empowering them to efficiently resolve support tickets. By providing explicit data sources to address customer issues, xFind can improve agent productivity by up to 50% and reduce time wasted searching knowledge bases.

With robust natural language processing capabilities, xFind supercharges self-service touchpoints like customer portals and chatbots to deflect up to 30% more cases. It surfaces accurate, concise responses to customer inquiries, establishing benchmarks and best practices for case handling.

xFind seamlessly integrates with existing systems through federated search functionality across databases, intranets, and other applications. It offers intelligent support for multiple languages and file types. Other key features include typo tolerance, faceted search for filtering results, synonym mapping, and personalization based on user activity and preferences.

Built-in analytics provide insights into search usage patterns. xFind also enables curated knowledge sharing across CRM service cases, customer/internal portals, and chatbots. Rest assured xFind utilizes enterprise-grade security protocols and frameworks like SOC2, ISO 27001 standards, and end-to-end encryption.