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Call Center Software Integrated with Genesys Cloud CX (2026)

Last updated: April 2026

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7 software options

Zendesk Suite logo

AI powered customer service across all channels

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Integrates with Genesys Cloud CX, monday.com, StackTome, …

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Salesforce Service Cloud logo

AI powered customer service management platform

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Integrates with Genesys Cloud CX, SiteCapture, BrainPredict, …

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Shelf logo

Cloud-based knowledge management solution

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Integrates with Genesys Cloud CX, Confluence, Box, …

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Kustomer logo

Modern Customer Service Software For Customer-First Brands

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Integrates with Genesys Cloud CX, Postscript, Operations Hub, …

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Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

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Integrates with Genesys Cloud CX, Dixa, Zapier, …

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Help Lightning logo

Remote assistance software to improve customer satisfaction.

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Integrates with Genesys Cloud CX, ServiceNow, IFS Field Service Management, …

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Infobip logo

Omni-channel customer communication and engagement

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Integrates with Genesys Cloud CX, Callgoose SQIBS, Telegram, …

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