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Top Rated Complaint Management Software with Collaboration tools - Page 2

Last updated: July 2026

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67 software options

ELMA365 logo

Low-code business process management (BPM) software

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ELMA365 is a low-code business process management (BPM) software that helps businesses model, monitor, execute, and manage projects and tasks.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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Wowdesk logo

Omnichannel customer service help desk software

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ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price

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Zoho Desk logo

Customer service software for businesses of all sizes

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Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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Sabio Virtual logo

Cloud-based help desk software for support teams

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Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

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Stames logo

Cloud-based customer service & team communication S

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Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

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Case IQ logo

Cloud-based investigation management tool for workplace.

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Case IQ is the leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within small to large organizations. The platform provides unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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TurnFriendly logo

The tool for complaint managers

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TurnFriendly is a web-based platform, especially for the handling of complex complaints.

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Compliance Star logo

On-Demand Compliance and Risk Management Software

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Complaints reporting in real-time allowing escalation of open complaints and reporting of closed complaints. Calculation of days taken to closure and prompts required actions in accordance with FCA regulations. Questions covering regulatory reporting & MI to establish root cause & remedial actions.

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BPI System logo

Web-Based & On-Premise CAPA Automation Software

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Web-based and On-Premise CAPA Management Software that will assist your organization in automating your business processes.

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easiware logo

No more claims, only conversations

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easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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Quantivate logo

SaaS-based governance, risk, and compliance software suite.

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Quantivate offers a comprehensive governance, risk, and compliance (GRC) software platform designed specifically for financial institutions. The SaaS solution integrates enterprise risk management, compliance, operational resilience, and audit capabilities in a single system that scales with organizational growth. Quantivate's platform is SOC 2 Type 2 compliant and features flexible implementation options for banks, credit unions, and other financial service providers.

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Front logo

AI-enabled customer service platform for collaboration

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Front is a complaint management solution that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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ManualMaster logo

Efficiently manage policies, processes, and quality.

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Transform the way you manage your documents, procedures, and policies. ManualMaster offers advanced features for quality, document, workflow, risk, CAPA, and process management, all in one platform. Say goodbye to tedious manual processes and hello to streamlined efficiency.

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SimpleWorks logo

Cloud-based all-in-one marketing platform

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Complaint management in SimpleCRM streamlines issue resolution through automated ticketing, escalation workflows, and real-time tracking, ensuring efficient handling, improved customer satisfaction, and compliance with service level agreements (SLAs)

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CivicPlus SeeClickFix 311 CRM logo

311 request and work management application

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SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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SmartSolve logo

SaaS eQMS

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SmartSolve is a SaaS enterprise complete QMS, vigilance and post-market surveillance, supplier, compliance, and risk management solutions for life sciences.

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IntellaQuest logo

Business process automation platform

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IntellaQuest is a cloud-based platform that enables users to manage complex business operations and plant business processes in one place. It includes a robust document management system to ensure compliance with industry standards.

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Workpro Complaints Management System logo

Complaint handling case management solution

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Workpro is a specialized case management software for complaints handling and reporting.

Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.

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EthicsPoint logo

Incident management & issue hotline service

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EthicsPoint by NAVEX is the world leader in hotline and incident management and is trusted by more than 9,000 customers globally.

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Intouch Insight CX Platform logo

Get a 360 view of your customer experiences.

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LiaCX Action Campaign technology includes built-in task automation, so you can assign, track & verify completion of tasks, ensuring complaints are resolved

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Bizzmine logo

The Intelligent QHSE Orchestrator

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Bizzmine is a cloud-based QHSE solution. The software enables companies of all sizes to manage their quality processes, ensuring compliance with various regulatory standards like ISO 13485, ISO 17025, ISO 15189, 21 CFR Part 11, ISO 9001, ISO 22000 and more.

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HR Acuity logo

#1 Leader in AI-Powered Case Management & Employee Relations

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HR Acuity centralizes complaint management, guiding every case from intake through resolution. Defensible AI, secure workflows and seamless integrations help HR teams investigate thoroughly, act consistently and protect sensitive employee data with confidence.

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