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Top Rated Complaint Management Software with Surveys feedback - Page 2

Last updated: September 2026

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66 software options

LiveCaller logo

Live chat and customer communications management software

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

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Emojot logo

All-in-one platform for customer-centric transformation

Upgrade complaints handling with seamless ticket management, intelligent prioritization, and automatic assignment and escalations.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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Support.cc logo

provide best customer service

Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales.

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Stames logo

Cloud-based customer service & team communication S

Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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TurnFriendly logo

The tool for complaint managers

TurnFriendly is a web-based platform, especially for the handling of complex complaints.

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Front logo

AI-enabled customer service platform for collaboration

Front is a complaint management solution that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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BPI System logo

Web-Based & On-Premise CAPA Automation Software

Web-based and On-Premise CAPA Management Software that will assist your organization in automating your business processes.

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easiware logo

No more claims, only conversations

easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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BoldDesk logo

Cloud help desk with AI automation, flat-rate pricing

Cloud-based help desk for 5 to 1,000+ agents, combining ticketing, omnichannel messaging, live chat, and AI-powered automation.

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ConSol CM/Complaint logo

Complaint management software

ConSol CM/Complaint is a complaint management solution designed to help businesses of all sizes manage complaints on a unified interface. The software helps you to process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports

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Antlere logo

Multi-channel Net Promoter Score (NPS) survey software

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty

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SimpleWorks logo

Cloud-based all-in-one marketing platform

Complaint management in SimpleCRM streamlines issue resolution through automated ticketing, escalation workflows, and real-time tracking, ensuring efficient handling, improved customer satisfaction, and compliance with service level agreements (SLAs)

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ManualMaster logo

Efficiently manage policies, processes, and quality.

Transform the way you manage your documents, procedures, and policies. ManualMaster offers advanced features for quality, document, workflow, risk, CAPA, and process management, all in one platform. Say goodbye to tedious manual processes and hello to streamlined efficiency.

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Zoho Desk logo

Cloud-based help desk for all business sizes

Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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Neocase HR logo

Lovable HR Services powered by IA

With Neocase's Case Management Software, you can improve your team's productivity, reduce response times, and increase customer satisfaction. Neocase is user-friendly and can be customized to meet the specific needs of your organization.

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CivicPlus SeeClickFix 311 CRM logo

311 request and work management application

SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.

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IntellaQuest logo

Business process automation platform

IntellaQuest is a cloud-based platform that enables users to manage complex business operations and plant business processes in one place. It includes a robust document management system to ensure compliance with industry standards.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

Complaint management workflows track requests from email, chat, social, phone, and web in one ticketing workspace. HappyFox supports categorization, ownership, priorities, SLAs, Smart Rules, Canned Actions, audit history, CSAT surveys, self-service, and reporting.

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Users also considered
Workpro Complaints Management System logo

Complaint handling case management solution

Workpro is a specialized case management software for complaints handling and reporting.

Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.

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Intouch Insight CX Platform logo

Get a 360 view of your customer experiences.

LiaCX Action Campaign technology includes built-in task automation, so you can assign, track & verify completion of tasks, ensuring complaints are resolved

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

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Cority logo

Cloud-based EHS management software

Cority provides Complaint Management solutions for businesses, ensuring compliance, driving improvement, and enhancing customer satisfaction. Our software simplifies processes, improves responsiveness, and enables data-driven decisions to prevent future issues.

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Kapture CX logo

AI-native omnichannel CX platform for enterprises

Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.

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