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Top Rated Customer Service Software with Call Center Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call center management helps track and analyze call data, manage agent performance, and allocate resources efficiently. It facilitates prompt issue resolution, improves customer satisfaction, and ensures adherence to service level agreements. Our reviewers in customer service software rated this feature as important.

3 Best Customer Service Software with Call Center Management

  • LiveChat
  • Zendesk Suite - Highest rated for call center management
  • Salesforce Sales Cloud

See other top Customer Service products with call center management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer service software category. They also needed to have sufficient reviews about call center management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call center management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

LiveChat logo
4.6
(1.7K)

User insights about the call center management feature

Reviewers find LiveChat's call center management easy to use and effective in managing inbound and outbound calls. They appreciate the centralized management of functionalities and the ability to monitor workflows, which helps meet KPIs. Users highlight the convenience of automatic call distribution, interactive voice response, and call recording. They also value the live support feature for resolving issues quickly. However, some users mention not using this feature, indicating it may not be essential for all businesses.
“In this feature it helps to businesses manage calls center operations efficiantly and effectively this feature includes automatic call distribution , intractive voice responce , call recording and monitoring and more ”
Verified reviewer profile picture

Karan G.

software devloper

“We are able to effectively and efficiently managed the work flow which helps up meet our KPIs consistently.”
NM

Nomfundo M.

Quality Assessor

Customer Service key features coverage

LiveChat offers 5 out of the 5 key features for Customer Service software identified by reviewers:

Support Ticket Management4.5
Multi-Channel Communication4.6
Email Management4.5
Mobile Access4.6
Live Chat4.7

Pros and cons based on 1,713 verified reviews

70% of users rated LiveChat 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,713 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Cons:

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the call center management feature

Reviewers appreciate Zendesk Suite's call center management capabilities, highlighting its ease of use and ability to handle high call volumes. They report that it effectively manages and tracks calls, creating support tickets with audio recordings for easy follow-up. Users find the integration with other tools and seamless omnichannel support valuable. They also mention that Zendesk Suite helps in resolving issues quickly, improving customer satisfaction, and providing detailed reporting for better management of call center operations.
“Call center management is a critical component of customer service, and Zendesk Suite provides a range of tools and features to support this aspect of the business.”
Verified reviewer profile picture

Maximiliano B.

Sales

“The call centre is quite good because it helps to track every customer data with unique ticket number and also helps to resolve issues effectively. ”
SJ

Shivam J.

PPC Expert

Customer Service key features coverage

Zendesk Suite offers 5 out of the 5 key features for Customer Service software identified by reviewers:

Support Ticket Management4.5
Multi-Channel Communication4.2
Email Management4.4
Mobile Access4.2
Live Chat4.3

Pros and cons based on 4,071 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,071 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Salesforce Sales Cloud logo
4.4
(18.7K)

User insights about the call center management feature

Reviewers indicate that Salesforce Sales Cloud's call center management is user-friendly and efficient. They appreciate its ability to handle client inquiries, manage workloads, and provide better customer service. Users find the integration with other systems, like Five9, helpful and mention the importance of real-time assistance and accurate reporting. However, some users note occasional issues with call clarity and system speed. Overall, they value the software's role in improving customer support and satisfaction.
“Call center management is one of the stars in this software because you have coaches just guiding and helping you get results in real time realizing meeting and lineups with your sales team. ”
CA

Carlos A.

Manger junior

“It allows agents to manage customer inquiries efficiently, and access important information quickly and this leads to better customer support and satisfaction.”
Verified reviewer profile picture

Nainika S.

HR Executive

Customer Service key features coverage

Salesforce Sales Cloud offers 5 out of the 5 key features for Customer Service software identified by reviewers:

Support Ticket Management4.6
Multi-Channel Communication5.0
Email Management4.2
Mobile Access4.0
Live Chat4.3

Pros and cons based on 18,766 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,766 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Service Software with Call Center Management in 2026

Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

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Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

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Zoho Desk logo
Category Leaders

Customer service software for businesses of all sizes

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

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EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

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TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

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Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use.

Read more about Talkdesk

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Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

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Milvus logo

IT management system and help desk solution

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Read more about Milvus

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Bitrix24 logo

All in one business management workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

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Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

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Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

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CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

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HelpCrunch logo

Customer Communication tool for support, marketing & sales

HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality.
All Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps

Read more about HelpCrunch

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Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Gladly logo
Category Leaders

Cloud-based customer service platform

Gladly is a modern customer service platform that powers fast, personal, AI-assisted support—no tickets, no silos, just seamless conversations.

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Issuetrak logo

Issue tracking and workflow automation platform

Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!

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Supportbench logo
Category Leaders

The Only AI Customer Support Platform

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TenFold logo

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

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HelpDesk logo

Ticketing software for effortless customer support

HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales.

Read more about HelpDesk

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Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers highlight customization, efficient tracking, and quick assignment of tickets. Integration with other tools and automated processes enhance the overall support workflow. 90% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers highlight the ability to manage communications across various platforms like email, chat, and social media, enhancing customer support and engagement. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users value streamlined email workflows, templates, and automation for efficient handling of customer inquiries. Integration with CRM systems supports comprehensive communication management. 85% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the convenience of managing customer service operations on the go, increasing responsiveness and flexibility for both agents and customers. 84% of reviewers rated this feature as important or highly important.
  • Live Chat: Users appreciate real-time customer engagement, quick issue resolution, and seamless integration with other support features, enhancing customer satisfaction and support efficiency. 82% of reviewers rated this feature as important or highly important.