getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Service Software with Computer Telephony Integration (2026) - Page 3

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

94 software options

Help Lightning logo

Remote assistance software to improve customer satisfaction.

learn more
We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

Read more about Help Lightning

Users also considered
Sagicc logo

An intelligent customer service experience.

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered
Dixa logo

Conversational Customer Service Software

learn more
Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams that prioritize the customer experience, Dixa helps brands deliver omnichannel customer experiences through smart routing, built-in CRM, integrations & more.

Read more about Dixa

Users also considered
Eloquant logo

Cloud Contact Center Customer Experience platform

learn more
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

Users also considered
Steam-connect logo

Empowering conversations

learn more
Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.

Read more about Steam-connect

Users also considered
Diabolocom logo

Cloud software for call centers & customer service.

learn more
Diabolocom is a European leader in cloud-based software services for call centers and customer service.
With fast deployment, compelling ease of use, secure cloud hosted in Europe, premium call quality and native CRM integration, easily increase customer loyalty and boost sales.

Read more about Diabolocom

Users also considered
Oracle Service logo

Web, Social & Contact Center

learn more
Oracle Service is an enterprise-scale suite of customer service and contact center software to improve the customer experience across all channels. Oracle Service is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.

Read more about Oracle Service

Users also considered
Verloop logo

Conversational AI Platform for Automated Customer Support

learn more
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.

Read more about Verloop

Users also considered
BeInContact logo

Your 100% Cloud Omnichannel Contact Center solution

learn more
BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

Read more about BeInContact

Users also considered
InGenius logo

Computer telephony integration to fuel efficiency

learn more
Increase agent productivity, customer satisfaction and case handling capacity. InGenius helps make calls more efficient by placing critical CRM insights at your agents' fingertips. Drive more successful service with one simple integration that supports unique workflows and omnichannel environments.

Read more about InGenius

Users also considered
Inxide logo

Omnichannel Conversational AI Platform developed by Increso

learn more
Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

Read more about Inxide

Users also considered
INO CX logo

All-in-One Business Communication Solution

learn more
INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

Read more about INO CX

Users also considered
Enterprise Bot logo

Intelligent Omnichannel Conversations

learn more
AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

Read more about Enterprise Bot

Users also considered
InfiniTalk logo

Communication management software for call centers

learn more
InfiniTalk is a cloud-based communication management platform that assists call centers with managing custom support, orders, consignments, and client communication via a unified portal. It offers features such as a real-time translator, automated phone registration, and more.

Read more about InfiniTalk

Users also considered
inconnect logo

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered
CM.com Communications Platform logo

One platform to reach your audience via all mobile channels

learn more
Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.

Read more about CM.com Communications Platform

Users also considered
Surfboard logo

Support team scheduling, made simple.

learn more
Surfboard is an intuitive shift planning and scheduling software platform built specifically for customer support teams.

Get shift planning, scheduling, forecasting, communication, & integrations all on one beautiful platform, for £10 per month.

Read more about Surfboard

Users also considered
SanCCS logo

Attain the Best Call Center Solutions by SAN Softwares.

learn more
SAN Softwares also deeply believes in clarifying the queries raised by their valuable customers. Therefore, its Customer Service genuinely pays attention to the issue raised by its customers and believes in solving it quickly.

Read more about SanCCS

Users also considered
Intalk.io logo

Break All Communication Barriers with intalk.io

learn more
Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Read more about Intalk.io

Users also considered
Kiamo logo

Centralized & Aumented Customer Relationship

learn more
Kiamo is a Cloud omnichannel solution for Contact centers

Read more about Kiamo

Users also considered
Softdial Contact Center logo

All blended omnichannel CCaaS cloud contact center platform

learn more
Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

Users also considered
Sparrow logo

Unified agent desktop and productivity suite

learn more
Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.

Read more about Sparrow

Users also considered
ViaDialog logo

Smart interactions

learn more
AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

Read more about ViaDialog

Users also considered
ClickDesk logo

Live chat for customer support

learn more
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

Read more about ClickDesk

Users also considered
USAN Contact Suite for Amazon Connect logo

Extending the power and breadth of Amazon Connect

learn more
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered