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Customer Service
Page 17

Customer Service Software for Small Business (2026) - Page 17

Last updated: February 2026

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Features

Real-Time Notifications(219)

Email Management(258)

Support Ticket Management(278)

Task Management(129)

Customer Database(221)

Integrated with

Shopify(92)

Microsoft Outlook(57)

Google Workspace(26)

WooCommerce(42)

Microsoft 365(33)

Pricing model

Free(109)

Open Source(14)

Free Trial(299)

One Time License(8)

Subscription(361)

Devices supported

Mac(193)

iPad(162)

Android(196)

Linux(156)

Web-based(437)

iPhone(182)

Windows(237)

Organization types

Small Business

Non Profit(213)

Large Enterprises(386)

Public Administrations(173)

Freelancers(201)

Mid Size Business(409)

User rating

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438 software options

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SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

SOGEDES.X is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat.

Read more about SOGEDES.X

Users also considered

Tracey

(0)

AI-enabled, data analytics solution for e-commerce

Tracey is available for Small Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about Tracey

Users also considered

Wandle

(0)

Human Services Software

Wandle is available for Small Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about Wandle

Users also considered

Flip CX

(0)

Cost-saving automation for inbound calls

Flip CX is available for Small Business and offers the following support options: FAQs/Forum, Chat, Phone Support, Email/Help Desk, Knowledge Base.

Read more about Flip CX

Users also considered

Office24by7

(0)

All-in-One Office Automation Solutions

Office24by7 is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Office24by7

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about OMQ

Users also considered

Agent.ai

(0)

Artificial Intelligence Customer Service

Agent.ai is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support.

Read more about Agent.ai

Users also considered

ConfirmKit

(0)

User research platform for teams and product people

ConfirmKit is available for Small Business and offers the following support options: Email/Help Desk, Chat.

Read more about ConfirmKit

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Akio.CX

Users also considered

SimpleFeedback

(0)

Cloud-based customer engagement application

SimpleFeedback is available for Small Business and offers the following support options: Chat.

Read more about SimpleFeedback

Users also considered

ConSol CM/AI Assist

(0)

ChatGPT integration, boosting customer service & support

ConSol CM/AI Assist is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about ConSol CM/AI Assist

Users also considered

HelpMate

(0)

Customer support platform for growing businesses

HelpMate is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about HelpMate

Users also considered

Lokulus

(0)

Your AI workflow automation partner

Lokulus is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep).

Read more about Lokulus

Users also considered

Roundesk

(0)

Telecom and customer relationship software provider

Roundesk is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about Roundesk

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

TIKTING is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about TIKTING

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is available for Small Business and offers the following support options: Chat, Email/Help Desk, Knowledge Base.

Read more about ClearFeed

Users also considered

Raffle Search

(0)

AI Search that boosts customer self-service

Raffle Search is available for Small Business and offers the following support options: Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, Phone Support.

Read more about Raffle Search

Users also considered

Visiativ Customer Service

(0)

Customer service software

Visiativ Customer Service is available for Small Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about Visiativ Customer Service

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base.

Read more about etrack1

Users also considered

STEPS

(0)

Cloud-based ERP solution for service businesses.

STEPS is available for Small Business and offers the following support options: Email/Help Desk, Phone Support.

Read more about STEPS

Users also considered

Optiwe

(0)

AI-Powered messaging platform for sales teams

Optiwe is available for Small Business and offers the following support options: Email/Help Desk, Chat.

Read more about Optiwe

Users also considered

CINNOX

(0)

Humanising connections for better business

CINNOX is available for Small Business and offers the following support options: Chat, 24/7 (Live rep), Phone Support, Email/Help Desk.

Read more about CINNOX

Users also considered

Emplifi Service Cloud

(0)

End-to-end care and support for your customer

Emplifi Service Cloud is available for Small Business.

Read more about Emplifi Service Cloud

Users also considered

Sirius

(0)

AI for smarter customer engagement and support

Sirius is available for Small Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep), FAQs/Forum.

Read more about Sirius

Users also considered

Vocalcom

(0)

Customer Service Solution

Vocalcom is available for Small Business and offers the following support options: Chat, 24/7 (Live rep).

Read more about Vocalcom

Users also considered

page 17 of 18

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