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Customer Service
Page 16

Customer Service Software for Small Business (2026) - Page 16

Last updated: March 2026

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Features

Real-Time Notifications(223)

Email Management(259)

Support Ticket Management(282)

Task Management(130)

Customer Database(222)

Integrated with

Shopify(93)

Microsoft Outlook(56)

Google Workspace(26)

WooCommerce(43)

Microsoft 365(35)

Pricing model

Free(111)

Open Source(14)

Free Trial(299)

One Time License(8)

Subscription(364)

Devices supported

Mac(193)

iPad(162)

Android(197)

Linux(153)

Web-based(440)

iPhone(183)

Windows(238)

Organization types

Small Business

Non Profit(215)

Large Enterprises(389)

Public Administrations(173)

Freelancers(199)

Mid Size Business(411)

User rating

All Reviews

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Trring Me

3.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based communication management platform

Trring Me is available for Small Business and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Trring Me

Users also considered

Tender Support

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer support software

Tender Support is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Tender Support

Users also considered

Mavenoid

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based support platform for hardware businesses

Mavenoid is available for Small Business.

Read more about Mavenoid

Users also considered

ServiceWRK

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based solution for field service operations.

ServiceWRK is available for Small Business and offers the following support options: Phone Support, Email/Help Desk.

Read more about ServiceWRK

Users also considered

Infoset

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel customer service platform

Infoset is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat, 24/7 (Live rep), FAQs/Forum.

Read more about Infoset

Users also considered

Wolken ServiceDesk

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer service management platform

Wolken ServiceDesk is available for Small Business and offers the following support options: Chat, 24/7 (Live rep).

Read more about Wolken ServiceDesk

Users also considered

Vocalcom Salesforce Edition

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Contact center solution native in Salesforce

Vocalcom Salesforce Edition is available for Small Business and offers the following support options: Phone Support.

Read more about Vocalcom Salesforce Edition

Users also considered

Corenio

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

"Corenio: Streamlining SME Operations Effortlessly"

Corenio is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about Corenio

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Akio.CX

Users also considered

Agent.ai

(0)

Artificial Intelligence Customer Service

Agent.ai is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support.

Read more about Agent.ai

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about OMQ

Users also considered

SimpleFeedback

(0)

Cloud-based customer engagement application

SimpleFeedback is available for Small Business and offers the following support options: Chat.

Read more about SimpleFeedback

Users also considered

CINNOX

(0)

Humanising connections for better business

CINNOX is available for Small Business and offers the following support options: Chat, 24/7 (Live rep), Phone Support, Email/Help Desk.

Read more about CINNOX

Users also considered

Office24by7

(0)

All-in-One Office Automation Solutions

Office24by7 is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Office24by7

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about OMQ

Users also considered

SimpleFeedback

(0)

Cloud-based customer engagement application

SimpleFeedback is available for Small Business and offers the following support options: Chat.

Read more about SimpleFeedback

Users also considered

Fluten

(0)

Cloud-based solution for customer service.

Fluten is available for Small Business and offers the following support options: Chat, Email/Help Desk.

Read more about Fluten

Users also considered

Laivly

(0)

Conversational AI platform for Contact Centers

Laivly is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Chat, Email/Help Desk, FAQs/Forum.

Read more about Laivly

Users also considered

Kundo

(0)

Customer service management system

Kundo is available for Small Business and offers the following support options: Chat, FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, 24/7 (Live rep).

Read more about Kundo

Users also considered

SparrowDesk

(0)

AI driven helpdesk for customer support

SparrowDesk is available for Small Business and offers the following support options: Chat, Knowledge Base.

Read more about SparrowDesk

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is available for Small Business and offers the following support options: 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk.

Read more about KIX

Users also considered

Haber Chat

(0)

your go-to platform for managing WhatsApp communications.

Haber Chat is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat.

Read more about Haber Chat

Users also considered

Grypp

(0)

Customer engagement solution for contact centers

Grypp is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat.

Read more about Grypp

Users also considered

ConfirmKit

(0)

User research platform for teams and product people

ConfirmKit is available for Small Business and offers the following support options: Email/Help Desk, Chat.

Read more about ConfirmKit

Users also considered

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

Read more about BOTNATION AI

Users also considered

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