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Customer Service Software for Small Business

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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Features
API
Drag & Drop Interface
Email Integration
Third Party Integration
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Assignment Management
Automated Scheduling
Automatic Call Distribution
Automatic Lead Distribution
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Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
eCommerce Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Engagement Analytics
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
File Transfer
Filtered Views
Help Desk Integration
History Tracking
Instant Messaging
Issue Management
IVR / Voice Recognition
Knowledge Base Management
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Performance Metrics
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search Functionality
Self Service Portal
Single Sign On
SLA Management
SMS Integration
Social Media Integration
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Template Management
Website Integration
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Customer Service & SupportCustomer ManagementCollaboration

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197 apps
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Salesforce Service Cloud   

507
87 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum, FAQs. Learn more
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Salesforce Service Cloud

507
87 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum, FAQs. Learn more
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NICE inContact   

416
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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NICE inContact

416
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Bold360   

26
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Online Support, Phone Support, Knowledge Base. Learn more
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Bold360

26
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Online Support, Phone Support, Knowledge Base. Learn more
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Freshdesk   

2,224
92 pts
Online helpdesk system and customer service software
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Freshdesk

2,224
92 pts
Online helpdesk system and customer service software
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Kustomer   

25
Modern Customer Service Software For Customer-First Brands
Kustomer is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials. Learn more
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Kustomer

25
Modern Customer Service Software For Customer-First Brands
Kustomer is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials. Learn more
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Zendesk   

2,439
88 pts
Service-first CRM company that builds support & sales tools
Zendesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk

2,439
88 pts
Service-first CRM company that builds support & sales tools
Zendesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Jira Service Management   

262
The only ITSM solution built on the Jira platform
Jira Service Management is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Jira Service Management

262
The only ITSM solution built on the Jira platform
Jira Service Management is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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HappyFox   

82
Helpdesk, customer support software
HappyFox is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HappyFox

82
Helpdesk, customer support software
HappyFox is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Essentials   

123
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Knowledge Base, Online Support, Forum, Video Tutorials. Learn more
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Salesforce Essentials

123
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Knowledge Base, Online Support, Forum, Video Tutorials. Learn more
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RenewityRMA   

10
Returns management and product service tracking solution
RenewityRMA is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs. Learn more
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RenewityRMA

10
Returns management and product service tracking solution
RenewityRMA is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs. Learn more
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elevio   

26
Self-service support & customer education platform
elevio is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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elevio

26
Self-service support & customer education platform
elevio is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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Gorgias   

19
Help desk and customer service solution
Gorgias is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials. Learn more
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Gorgias

19
Help desk and customer service solution
Gorgias is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials. Learn more
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Front   

199
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum. Learn more
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Front

199
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum. Learn more
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CallVU   

0
Digital call experience platform for call centers
CallVU is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials. Learn more
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CallVU

0
Digital call experience platform for call centers
CallVU is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials. Learn more
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HelpDesk   

17
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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HelpDesk

17
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpCrunch   

168
100 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: Online Support, Knowledge Base, FAQs. Learn more
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HelpCrunch

168
100 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: Online Support, Knowledge Base, FAQs. Learn more
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EngageBay   

65
98 pts
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Phone Support, Online Support, Video Tutorials, Knowledge Base. Learn more
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EngageBay

65
98 pts
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Phone Support, Online Support, Video Tutorials, Knowledge Base. Learn more
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Qubicles   

24
Revolutionary blockchain-powered contact center software
Qubicles is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Qubicles

24
Revolutionary blockchain-powered contact center software
Qubicles is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

LiveChat   

1,094
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveChat

1,094
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpOnClick   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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HelpOnClick

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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SolarWinds Take Control   

15
Collaborative remote access solution
SolarWinds Take Control is available for Small Business and offers the following support options: Online Support, Forum, Knowledge Base, Video Tutorials, Phone Support. Learn more
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SolarWinds Take Control

15
Collaborative remote access solution
SolarWinds Take Control is available for Small Business and offers the following support options: Online Support, Forum, Knowledge Base, Video Tutorials, Phone Support. Learn more
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ThinkOwl   

0
Customer service powered by AI
ThinkOwl is available for Small Business and offers the following support options: Phone Support, FAQs, Knowledge Base, Online Support. Learn more
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ThinkOwl

0
Customer service powered by AI
ThinkOwl is available for Small Business and offers the following support options: Phone Support, FAQs, Knowledge Base, Online Support. Learn more
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HubSpot Service Hub   

110
88 pts
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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HubSpot Service Hub

110
88 pts
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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LiveHelpNow

70
Help desk and live chat solution for customer service
LiveHelpNow is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare
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