Customer Service Software for Small Business

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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197 apps

Salesforce Service Cloud   

507
87 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum, FAQs. Learn more
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Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum, FAQs. Learn more
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NICE inContact   

416
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Bold360   

26
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Online Support, Phone Support, Knowledge Base. Learn more
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AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Online Support, Phone Support, Knowledge Base. Learn more
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Freshdesk   

2,224
92 pts
Online helpdesk system and customer service software
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Online helpdesk system and customer service software
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Kustomer   

25
Modern Customer Service Software For Customer-First Brands
Kustomer is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials. Learn more
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Modern Customer Service Software For Customer-First Brands
Kustomer is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials. Learn more
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Zendesk   

2,439
88 pts
Service-first CRM company that builds support & sales tools
Zendesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Service-first CRM company that builds support & sales tools
Zendesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Management   

262
The only ITSM solution built on the Jira platform
Jira Service Management is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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The only ITSM solution built on the Jira platform
Jira Service Management is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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HappyFox   

82
Helpdesk, customer support software
HappyFox is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Helpdesk, customer support software
HappyFox is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Essentials   

123
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Knowledge Base, Online Support, Forum, Video Tutorials. Learn more
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CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Knowledge Base, Online Support, Forum, Video Tutorials. Learn more
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RenewityRMA   

10
Returns management and product service tracking solution
RenewityRMA is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs. Learn more
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Returns management and product service tracking solution
RenewityRMA is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs. Learn more
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elevio   

26
Self-service support & customer education platform
elevio is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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Self-service support & customer education platform
elevio is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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Gorgias   

19
Help desk and customer service solution
Gorgias is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials. Learn more
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Help desk and customer service solution
Gorgias is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials. Learn more
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Front   

199
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum. Learn more
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Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum. Learn more
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CallVU   

0
Digital call experience platform for call centers
CallVU is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials. Learn more
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Digital call experience platform for call centers
CallVU is available for Small Business and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials. Learn more
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HelpDesk   

17
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpCrunch   

168
100 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: Online Support, Knowledge Base, FAQs. Learn more
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Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: Online Support, Knowledge Base, FAQs. Learn more
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EngageBay   

65
98 pts
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Phone Support, Online Support, Video Tutorials, Knowledge Base. Learn more
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Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Phone Support, Online Support, Video Tutorials, Knowledge Base. Learn more
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Qubicles   

24
Revolutionary blockchain-powered contact center software
Qubicles is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Revolutionary blockchain-powered contact center software
Qubicles is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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LiveChat   

1,094
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpOnClick   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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Live Chat Software and Virtual agent for SMBs
HelpOnClick is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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SolarWinds Take Control   

15
Collaborative remote access solution
SolarWinds Take Control is available for Small Business and offers the following support options: Online Support, Forum, Knowledge Base, Video Tutorials, Phone Support. Learn more
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Collaborative remote access solution
SolarWinds Take Control is available for Small Business and offers the following support options: Online Support, Forum, Knowledge Base, Video Tutorials, Phone Support. Learn more
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ThinkOwl   

0
Customer service powered by AI
ThinkOwl is available for Small Business and offers the following support options: Phone Support, FAQs, Knowledge Base, Online Support. Learn more
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Customer service powered by AI
ThinkOwl is available for Small Business and offers the following support options: Phone Support, FAQs, Knowledge Base, Online Support. Learn more
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HubSpot Service Hub   

110
88 pts
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is available for Small Business and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Help desk and live chat solution for customer service
LiveHelpNow is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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