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Customer Service Software for Small Business

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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Features
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Features
API
Drag & Drop Interface
Email Integration
Third Party Integration
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Assignment Management
Automated Scheduling
Automatic Lead Distribution
Automatic Notifications
Calendar Management
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Call Recording
Call Routing
Call Transfer
Case Management
Chat
Client Portal
Collaboration Tools
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Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
CRM Integration
Custom Fields
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
eCommerce Integration
Email Alerts
Email Notifications
Email Templates
Email Tracking
Employee Management
Engagement Analytics
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
File Transfer
Filtered Views
Help Desk Integration
History Tracking
Incident Management
Instant Messaging
Issue Management
IVR / Voice Recognition
Knowledge Base Management
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search Functionality
Self Service Portal
Single Sign On
SLA Management
SMS Integration
Social Media Integration
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Template Management
Visual Analytics
Website Integration
Widgets
Workflow Management

Related categories

Customer Service & SupportCustomer ManagementCollaboration

Related links

Customer Service Software in Australia
Customer Service Software in Canada
Freelance Customer Service Software
Enterprise Customer Service Software
Customer Service Software for SMBs
Customer Service Software for Non-Profits
Customer Service Software for Android
Customer Service Software for iPad
Customer Service Software for iPhone
Customer Service Software for Linux
Customer Service Software for Mac
Web Based Customer Service Software
Customer Service Software for Windows Phone
Customer Service Software for Windows
Free Trial Customer Service Software
Free Customer Service Software


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188 apps
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NICE inContact   

285
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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NICE inContact

285
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Zendesk   

2,369
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk

2,369
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud   

458
60 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud

458
60 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Wix Answers   

19
The only unified customer support solution.
Wix Answers is available for Small Business and offers the following support options: Online Support, Phone Support. Learn more
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Wix Answers

19
The only unified customer support solution.
Wix Answers is available for Small Business and offers the following support options: Online Support, Phone Support. Learn more
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Genesys Cloud   

96
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Genesys Cloud

96
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Essentials   

98
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Salesforce Essentials

98
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Front   

145
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front

145
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Jira Service Desk   

252
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Desk

252
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

RenewityRMA   

10
Returns management and product service tracking solution
RenewityRMA is available for Small Business and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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RenewityRMA

10
Returns management and product service tracking solution
RenewityRMA is available for Small Business and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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Bold360   

25
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Bold360

25
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cayzu

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpDesk   

6
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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HelpDesk

6
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SoGoSurvey   

620
Customer and employee experience management platform.
SoGoSurvey is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SoGoSurvey

620
Customer and employee experience management platform.
SoGoSurvey is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpCrunch   

147
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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HelpCrunch

147
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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EngageBay   

52
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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EngageBay

52
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Fenero   

24
Revolutionary blockchain-powered contact center software
Fenero is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Fenero

24
Revolutionary blockchain-powered contact center software
Fenero is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

LiveChat   

1,014
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveChat

1,014
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HelpOnClick Live Chat Software   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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HelpOnClick Live Chat Software

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
Visit WebsiteCompare

SolarWinds Take Control   

14
Collaborative remote access solution
SolarWinds Take Control is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SolarWinds Take Control

14
Collaborative remote access solution
SolarWinds Take Control is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Whatfix   

57
Accelerate Digital Adoption
Whatfix is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Whatfix

57
Accelerate Digital Adoption
Whatfix is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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ThinkOwl   

2
AI-based customer service management solution
ThinkOwl is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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ThinkOwl

2
AI-based customer service management solution
ThinkOwl is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

HubSpot Service Hub   

108
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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HubSpot Service Hub

108
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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LiveHelpNow

70
Help desk and live chat solution for customer service
LiveHelpNow is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Supportbench   

17
All-in-one technical & customer support ticketing system
Supportbench is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support. Learn more
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Supportbench

17
All-in-one technical & customer support ticketing system
Supportbench is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support. Learn more
Visit WebsiteCompare
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