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Customer Service Software for Small Business

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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Features
API
Drag & Drop Interface
Email Integration
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Features
Access Control
Activity Dashboard
Activity Tracking
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API
Application Integration
Assignment Management
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Automatic Lead Distribution
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Calendar Management
Call Center Management
Call Recording
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Client Portal
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Commenting
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Computer Telephony Integration
Configurable Workflow
Contact Database
Contact History
Contact Management
CRM Integration
Custom Fields
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Document Management
Drag & Drop Interface
eCommerce Integration
Email Alerts
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
File Transfer
Filtered Views
Help Desk Integration
History Tracking
Instant Messaging
IVR / Voice Recognition
Knowledge Base Management
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reminders
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search Functionality
Self Service Portal
Single Sign On
SLA Management
SMS Integration
Social Media Integration
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Template Management
Third Party Integration
Visual Analytics
Website Integration
Widgets
Workflow Management

Related categories

Customer Service & SupportCollaborationCustomer Management

Related links

Customer Service Software in Australia
Customer Service Software in Canada
Freelance Customer Service Software
Enterprise Customer Service Software
Customer Service Software for SMBs
Customer Service Software for Non-Profits
Customer Service Software for Android
Customer Service Software for iPad
Customer Service Software for iPhone
Customer Service Software for Linux
Customer Service Software for Mac
Web Based Customer Service Software
Customer Service Software for Windows Phone
Customer Service Software for Windows
Free Trial Customer Service Software
Free Customer Service Software


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187 apps
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NICE inContact   

212
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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NICE inContact

212
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Salesforce Essentials   

180
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Salesforce Essentials

180
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
Visit WebsiteCompare

LiveAgent   

723
71 pts
Great customer service starts with better help desk software
LiveAgent is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveAgent

723
71 pts
Great customer service starts with better help desk software
LiveAgent is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

PureCloud   

83
Mobile optimized cloud call center with multichannel routing
PureCloud is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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PureCloud

83
Mobile optimized cloud call center with multichannel routing
PureCloud is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Salesforce Service Cloud   

451
60 pts
Customer service & support software
Salesforce Service Cloud is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud

451
60 pts
Customer service & support software
Salesforce Service Cloud is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Freshdesk   

1,854
82 pts
Online Customer Support Software & Helpdesk Solution
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Freshdesk

1,854
82 pts
Online Customer Support Software & Helpdesk Solution
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Dixa   

17
The Customer Friendship Platform
Dixa is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Dixa

17
The Customer Friendship Platform
Dixa is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Verascape   

0
Customer service and order tracking solution for businesses
Verascape is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Verascape

0
Customer service and order tracking solution for businesses
Verascape is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Bold360   

23
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Bold360

23
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Front   

111
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front

111
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Zoho Desk   

1,582
67 pts
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zoho Desk

1,582
67 pts
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

ManageEngine SupportCenter Plus   

9
Web based customer support
ManageEngine SupportCenter Plus is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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ManageEngine SupportCenter Plus

9
Web based customer support
ManageEngine SupportCenter Plus is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InGenius   

2
Call center CRM-integrated software
InGenius is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InGenius

2
Call center CRM-integrated software
InGenius is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Help Scout   

151
Web-based help desk designed for better customer experience
Help Scout is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout

151
Web-based help desk designed for better customer experience
Help Scout is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Jira Service Desk   

238
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Desk

238
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Cayzu   

31
Cloud Based Help Desk Software That Actually Helps
Cayzu is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cayzu

31
Cloud Based Help Desk Software That Actually Helps
Cayzu is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HelpCrunch   

137
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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HelpCrunch

137
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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Pipefy   

127
The Lean management platform
Pipefy is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Pipefy

127
The Lean management platform
Pipefy is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Acquire   

18
Multi-channel Customer Communication Platform
Acquire is available for Small Business and offers the following support options: Online Support. Learn more
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Acquire

18
Multi-channel Customer Communication Platform
Acquire is available for Small Business and offers the following support options: Online Support. Learn more
Visit WebsiteCompare

HelpDesk   

1
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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HelpDesk

1
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

EngageBay   

50
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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EngageBay

50
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

FluentStream   

60
A cloud-based business phone service
FluentStream is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

FluentStream

60
A cloud-based business phone service
FluentStream is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

LiveChat   

928
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveChat

928
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Whatfix   

57
Accelerate Digital Adoption
Whatfix is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

Whatfix

57
Accelerate Digital Adoption
Whatfix is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare
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