Customer Service Software for Small Business

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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187 apps

NICE inContact   

212
Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Cloud Contact Center Software
NICE inContact is available for Small Business and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Salesforce Essentials   

180
CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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CRM for small business
Salesforce Essentials is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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LiveAgent   

723
71 pts
Great customer service starts with better help desk software
LiveAgent is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Great customer service starts with better help desk software
LiveAgent is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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PureCloud   

83
Mobile optimized cloud call center with multichannel routing
PureCloud is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Mobile optimized cloud call center with multichannel routing
PureCloud is available for Small Business and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud   

451
60 pts
Customer service & support software
Salesforce Service Cloud is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Customer service & support software
Salesforce Service Cloud is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Freshdesk   

1,854
82 pts
Online Customer Support Software & Helpdesk Solution
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Online Customer Support Software & Helpdesk Solution
Freshdesk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Dixa   

17
The Customer Friendship Platform
Dixa is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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The Customer Friendship Platform
Dixa is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Verascape   

0
Customer service and order tracking solution for businesses
Verascape is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Customer service and order tracking solution for businesses
Verascape is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Bold360   

23
AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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AI-powered customer engagement platform
Bold360 is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Front   

111
Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Email management software and shared inbox for teams
Front is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zoho Desk   

1,582
67 pts
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Industry's first context-aware Helpdesk Software
Zoho Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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ManageEngine SupportCenter Plus   

9
Web based customer support
ManageEngine SupportCenter Plus is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Web based customer support
ManageEngine SupportCenter Plus is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InGenius   

2
Call center CRM-integrated software
InGenius is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Call center CRM-integrated software
InGenius is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout   

151
Web-based help desk designed for better customer experience
Help Scout is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Web-based help desk designed for better customer experience
Help Scout is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Desk   

238
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Simple service desk built on Jira
Jira Service Desk is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cayzu   

31
Cloud Based Help Desk Software That Actually Helps
Cayzu is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cloud Based Help Desk Software That Actually Helps
Cayzu is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpCrunch   

137
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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Pipefy   

127
The Lean management platform
Pipefy is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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The Lean management platform
Pipefy is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Acquire   

18
Multi-channel Customer Communication Platform
Acquire is available for Small Business and offers the following support options: Online Support. Learn more
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Multi-channel Customer Communication Platform
Acquire is available for Small Business and offers the following support options: Online Support. Learn more
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HelpDesk   

1
Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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Ticketing software for effortless customer support
HelpDesk is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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EngageBay   

50
Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Integrated sales & marketing software for growing teams
EngageBay is available for Small Business and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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FluentStream   

60
A cloud-based business phone service
FluentStream is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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A cloud-based business phone service
FluentStream is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveChat   

928
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Small Business and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Whatfix   

57
Accelerate Digital Adoption
Whatfix is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Accelerate Digital Adoption
Whatfix is available for Small Business and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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