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Webex logo

Webex

4.4
(5.6K)

One app for everything. And everyone.

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Webex is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Webex

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(532)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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Freshdesk is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Related articles

4 Ways to Turn Customer Service Into a Marketing Strategy

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Front logo

Front

4.5
(213)

One place to take care of all your customers

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Front is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat.

Read more about Front

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

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Vivantio is available for Small Business and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support.

Read more about Vivantio

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

Hear from our expert contributor network

Why Customer Service Is the New Marketing: Thibaut De Lataillade and Laurie McCabe in Conversation

Insightly Service logo

Insightly Service

(0)

Insightly Service

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Insightly Service is available for Small Business.

Read more about Insightly Service

Supportbench logo

Supportbench

4.6
(18)

A Modern B2B Helpdesk CRM Software.

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Supportbench is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support.

Read more about Supportbench

Ada logo

Ada

5.0
(5)

Ada is an easy to use customer support automation platform.

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Ada is available for Small Business and offers the following support options: Chat, Phone Support, Email/Help Desk.

Read more about Ada

JIRA Service Management logo

JIRA Service Management

4.4
(278)

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Small Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about JIRA Service Management

Gorgias logo

Gorgias

4.7
(81)

Help desk and customer service solution

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Gorgias is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Gorgias

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Take Control logo

Take Control

4.3
(16)

Collaborative remote access solution

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Take Control is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, Chat.

Read more about Take Control

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

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HappyFox Help Desk is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about HappyFox Help Desk

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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LiveAgent is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

elevio logo

elevio

4.6
(27)

Self-service support & customer education platform

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elevio is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about elevio

NICE CXone logo

NICE CXone

4.2
(511)

Cloud Contact Center Software

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NICE CXone is available for Small Business and offers the following support options: Knowledge Base, 24/7 (Live rep), Phone Support, Chat.

Read more about NICE CXone

LiveChat logo

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

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LiveChat is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LiveChat

Smartsupp logo

Smartsupp

4.7
(259)

Smartsupp – live chat, chatbots, video recordings

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Smartsupp is available for Small Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

Read more about Smartsupp

Bitrix24 logo

Bitrix24

4.0
(496)

100% free CRM, collaboration and communication tool suite

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Bitrix24 is available for Small Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Bitrix24

Playvox logo

Playvox

4.8
(82)

Quality Assurance Software for customer service teams.

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Playvox is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Playvox

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(120)

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is available for Small Business and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about HubSpot Service Hub

LiveHelpNow logo

LiveHelpNow

4.6
(71)

Help desk and live chat solution for customer service

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LiveHelpNow is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk.

Read more about LiveHelpNow

Genesys Cloud CX logo

Genesys Cloud CX

4.2
(126)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud CX is available for Small Business and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about Genesys Cloud CX

HelpDesk logo

HelpDesk

4.5
(32)

Ticketing software for effortless customer support

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HelpDesk is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about HelpDesk

What is customer experience software?

Customer service software enables businesses to communicate with their customers and offer support. The software provides the platform to answer questions, resolve complaints, and maintain client satisfaction.

Read full GetApp guide

Related articles

4 Ways to Turn Customer Service Into a Marketing Strategy

author-avatar
Kyle Rich

5 Best Free Live Chat Apps—That Are Actually Free

author-avatar
Collin Couey

Why Customer Service Is the New Marketing

author-avatar
Laurie McCabe - Guest Contributor

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