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Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
HubSpot Service Hub logo
4.5
155

Cloud-based customer service solution for firms of all sizes

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.1
    Customer support
    4.6
Pros and Cons from HubSpot Service Hub users   
avatar
+15
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
TeamSupport logo
4.5
844

The complete B2B solution for great customer support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
LiveAgent logo
4.7
1.5K

Great customer service starts with better help desk software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.