App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Top Rated Help Desk Software with Workflow management - Page 7
Last updated: July 2026
240 software options
Sponsored
5
18
4
12
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based, multi-channel contact center platform
Read more about Oracle B2C Service
5
5
4
6
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empower your support team with AI.
Read more about Forethought
5
16
4
8
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The future of IT service management begins with AI.
Read more about Summit
5
11
4
11
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk solution
Read more about SoftBCom Help Desk
5
24
4
7
3
0
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk ticketing system software
Read more about Jitbit Helpdesk
5
5
4
2
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
work with the flow
Read more about Tesseron
5
13
4
9
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open Source & SaaS based helpdesk for eCommerce merchants
Read more about UVdesk
5
2
4
0
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Best WordPress helpdesk plugin
Read more about Awesome Support
5
5
4
7
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT support management system & help desk
Read more about everything HelpDesk
5
11
4
4
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An intelligent customer service experience.
Read more about Sagicc
5
2
4
2
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful help desk & service management software
Read more about KronoDesk
5
7
4
4
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The ultimate ITSM platform
Read more about C2
5
1.3K
4
765
3
120
2
13
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
5
202
4
58
3
13
2
7
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
Read more about Front
5
85
4
69
3
14
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform
Read more about TeamDynamix
5
58
4
25
3
11
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk software for customer service management teams
Read more about OTRS
5
2K
4
1.1K
3
166
2
32
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
5
1
4
6
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, Support Ticketing, and Messaging Platform
Read more about FuseDesk
5
11
4
7
3
0
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational Customer Service Software
Read more about Dixa
5
738
4
286
3
74
2
16
1
20
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered customer service with helpdesk
Read more about Intercom
5
8
4
11
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management software
Read more about ky2help
5
3
4
4
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Driving business success through every conversation.
Read more about Velaro
5
11
4
10
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Happy Customers are Loyal Customer
Read more about Total Contacts & HelpDesk
5
9
4
17
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Do knowledge management the Wiki Way!
Read more about BlueSpice
5
480
4
274
3
55
2
14
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Read more about Salesforce Service Cloud