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ITSM Software for Public Administrations (2026) - Page 2

Last updated: April 2026

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164 software options

24Cevent logo

24Cevent

On-call incident response when alerts are not enough

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24Cevent complements ITSM processes by focusing on rapid on-call response when incidents require immediate action. While ITSM tools manage tickets, 24Cevent ensures alerts are acknowledged and escalated during incidents that cannot wait.

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Rexpondo logo

Rexpondo

Ticketing and ITSM software solution.

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Rexpondo is a modern Help Desk ticketing and IT Service Management (ITSM) solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.

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Tempo Capacity Planner logo

Tempo Capacity Planner

Resource planning and workforce optimization

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Lean, visual resource planning solution empowering businesses to optimize workforce operations and achieve sustainable growth. Capacity Planner by Tempo is for any industry professionals that need to schedule, monitor, and report on resources and projects.

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TeamViewer ONE logo

TeamViewer ONE

Remote support, remote access & device management software

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TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.

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Agiloft logo

Agiloft

Cloud-based tool for contract lifecycle management.

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Agiloft offers a cloud-based contract lifecycle management (CLM) system that enhances business efficiency and minimizes risk by streamlining contract procedures. Its Data-first Agreement Platform offers deep insights into contract data, promoting collaborative agreement formation across organizations. Agiloft automates key contract management activities, allowing for the creation of superior contracts more swiftly.

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AntMyERP logo

AntMyERP

ERP solution for managing administrative processes

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Ant My ERP is a cloud-based solution that helps businesses manage administrative operations related to inventory, enterprise resource planning (ERP), finance, and more. Features include attendance tracking, asset management, contract drafting, collaboration, timesheets, payroll processing & more.

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HaloPSA logo

HaloPSA

HaloPSA brings everything an MSP needs into one location.

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HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

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HappyFox Help Desk logo

HappyFox Help Desk

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

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Total Network Inventory logo

Total Network Inventory

PC audit and software inventory solution

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Total Network Inventory (TNI) is a solution for handling PC, Mac, Linux, and FreeBSD audit, reporting and software license management.

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Syncro logo

Syncro

One platform for IT teams to strengthen security, streamline

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Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.

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Network Detective Pro logo

Network Detective Pro

Non-intrusive IT assessment solution

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Network Detective is a non-intrusive IT assessment tool. There is no software to install, so it can be used anywhere without leaving a footprint. The low-cost and unlimited license models allow MSPs to manage workflows, onboard new clients, and improve service delivery.

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FixMe.IT logo

FixMe.IT

Remote Support Software That Always Works

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Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

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xMatters logo

xMatters

Actionable IT alerting platform for enterprises

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xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

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ManageEngine ServiceDesk Plus MSP logo

ManageEngine ServiceDesk Plus MSP

Web-based IT service management software

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ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

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ServoDesk logo

ServoDesk

Help Desk, ITSM, Service and Support management for SMBs

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Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

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Cherwell Service Management logo

Cherwell Service Management

Customizable IT service management solution

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Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

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IBM Maximo Application Suite logo

IBM Maximo Application Suite

Cloud-based asset management

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IBM Maximo® IT delivers integrated IT asset management (ITAM) and IT service management (ITSM) solution in a cloud-based platform, serving as the single point of user support, incident handling, IT and operational technology (OT) asset visibility, and IT change oversight.

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Tesseron logo

Tesseron

work with the flow

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Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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CA Service Desk Manager logo

CA Service Desk Manager

Knowledge base management software for the IT sector

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CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

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WorkHub Tasks logo

WorkHub Tasks

All sort of organizations from small to enterprise-level

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WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

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sDesk logo

sDesk

(0)

Cloud-based IT Service Platform

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sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.

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Bonder logo

Bonder

Instant Support

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Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

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HelpMaster logo

HelpMaster

Helpdesk, service desk and customer support software

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HelpMaster is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.

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Hipporello Service Desk for Trello logo

Hipporello Service Desk for Trello

Tool that turns Trello Board into a service desk

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Hipporello Service Desk for Trello is a software that connects customers and employees to their support, IT, and business teams by creating Trello cards via online forms and emails.

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N-sight RMM logo

N-sight RMM

Cloud-based remote monitoring and management platform

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N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

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