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ITSM Software for Public Administrations (2026) - Page 2

Last updated: February 2026

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100 software options

Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is available for Public Administrations and offers the following support options: Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum.

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ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is available for Public Administrations and offers the following support options: 24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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OpsGenie logo

Modern IT incident management and response solution

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OpsGenie is available for Public Administrations and offers the following support options: Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support.

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Onspring logo
Category Leaders

Cloud-based GRC solution for enterprises and governments.

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Onspring is available for Public Administrations and offers the following support options: Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat.

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xMatters logo

Actionable IT alerting platform for enterprises

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xMatters is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat.

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Vivantio logo

Flexible Software. Focused Service.

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Vivantio is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

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Cherwell Service Management logo

Customizable IT service management solution

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Cherwell Service Management is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

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TeamDynamix logo
Category Leaders

IT service management platform

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TeamDynamix is available for Public Administrations and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

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HappyFox Help Desk logo

Helpdesk, customer support software

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HappyFox Help Desk is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

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Autotask PSA logo

IT Business Management Software Platform

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Autotask PSA is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Chat.

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Kaseya VSA logo

IT systems management software for internal IT and MSPs

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Kaseya VSA is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep).

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

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ManageEngine ADManager Plus logo

Active Directory Management and Reporting Solution

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ManageEngine ADManager Plus is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support, Chat.

Read more about ManageEngine ADManager Plus

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Proactivanet logo

IT asset management (ITAM) software

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Proactivanet is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

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Lansweeper logo

Know Your IT

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Lansweeper is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk.

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Kayako logo

AI-enabled unified customer service platform

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Kayako is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support.

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

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Panopta logo

Never Blinks

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Panopta is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat.

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Deepser logo

IT service desk, CRM, and asset management software

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Deepser is available for Public Administrations and offers the following support options: Chat, Phone Support, Email/Help Desk, Knowledge Base.

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Vision Helpdesk logo

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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Vision Helpdesk is available for Public Administrations and offers the following support options: Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep).

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Agiloft logo

Cloud-based tool for contract lifecycle management.

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Agiloft is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

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osTicket logo

Open-source customer support ticket system

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osTicket is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support.

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Cayzu logo

Cloud Based Ticket Management & Help Desk Software

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Cayzu is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

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EcholoN logo

Helpdesk software for managing customer service processes

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EcholoN is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support.

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Deskpro logo

Customer service software you can depend on

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Deskpro is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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