Government IT Service Management (ITSM) Software

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Samanage   

450
IT Service Desk & Asset Management Software
Samanage is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

InvGate Service Desk   

64
IT service desk software
InvGate Service Desk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Freshservice ServiceDesk   

325
A complete IT service management (ITSM) tool for business
Freshservice ServiceDesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Alloy Navigator   

24
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support. Learn more

VIZOR HelpDesk & Assets   

Your IT Assistant
VIZOR HelpDesk & Assets is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Zendesk  

1,571
Cloud customer service software
Zendesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

ManageEngine Desktop Central  

36
Desktop, mobile device & patch management software
ManageEngine Desktop Central is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Kayako  

133
Unified customer service platform
Kayako is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

HappyFox  

62
Helpdesk, customer support software
HappyFox is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Vivantio ITSM  

88
Flexible, Trusted, Reliable Service Desk Software
Vivantio ITSM is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Vivantio Pro  

71
Flexible, Trusted, Reliable Service Desk Software
Vivantio Pro is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

OneSoft Connect  

21
Simple team collaboration and backoffice software
OneSoft Connect is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support.

osTicket  

27
Customer support ticket system
osTicket is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support.

4me  

13
SIAM and ITSM for multi-national organizations
4me is available for Public Administrations and offers the following support options: Knowledge Base, Online Support.

Coolan  

9
Hardware operations at scale
Coolan is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support.

CloudMonix  

9
Monitoring and Stability as a Service for Cloud Systems
CloudMonix is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

C2 ATOM  

12
All-in-one service desk software
C2 ATOM is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Phone Support.

Vorex PSA  

16
Service Desk
Vorex PSA is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.

Symphony SUMMIT  

8
The Intelligent ITSM Platform for Smart Organizations
Symphony SUMMIT is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Deskpro  

5
Customer service software you can depend on
Deskpro is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support.

DeskCenter Management Suite  

2
Discover, organise and manage all IT assets
DeskCenter Management Suite is available for Public Administrations.

BeAnywhere Support Express  

2
Get Live From the Cloud
BeAnywhere Support Express is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.

HelpMaster  

1
Helpdesk, service desk and customer support software
HelpMaster is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Enterprise Service Desk  

1
ITIL-based incident, service and change management solution
Enterprise Service Desk is available for Public Administrations and offers the following support options: Knowledge Base, Online Support, Phone Support.
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IT Service Management (ITSM) Category Leaders Q4 2018

GetApp's quarterly ranking showcases the leading 10-15 IT Service Management (ITSM) apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
83
83
Reviews 16/20
Integrations 19/20
Mobile 15/20
Functionality 18/20
Security 15/20
64
64
Reviews 18/20
Integrations 15/20
Mobile 14/20
Functionality 17/20
Security -/20
60
60
Reviews 15/20
Integrations 15/20
Mobile 15/20
Functionality 15/20
Security -/20
56
56
Reviews 16/20
Integrations 5/20
Mobile 20/20
Functionality 15/20
Security -/20
54
54
Reviews 14/20
Integrations 13/20
Mobile 14/20
Functionality 13/20
Security -/20
53
53
Reviews 15/20
Integrations 7/20
Mobile 15/20
Functionality 16/20
Security -/20
52
52
Reviews 13/20
Integrations 10/20
Mobile 14/20
Functionality 15/20
Security -/20
51
51
Reviews 15/20
Integrations 9/20
Mobile 13/20
Functionality 14/20
Security -/20
40
40
Reviews 8/20
Integrations 8/20
Mobile 12/20
Functionality 12/20
Security -/20
35
35
Reviews 13/20
Integrations 3/20
Mobile 4/20
Functionality 15/20
Security -/20
24
24
Reviews 12/20
Integrations 0/20
Mobile 0/20
Functionality 12/20
Security -/20

Software for City & Small Local Agencies w/Reviews

GetApp lists the best IT Service Management (ITSM) software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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