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Stonly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management and decision tree software
Table of Contents
Stonly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Stonly overview
What is Stonly?
Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.
Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way.
Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones.
Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.
Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
Starting price
Alternatives
with better value for money
Stonly’s user interface
Stonly reviews
Overall rating
4.3
/5
12
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.58/10
5
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1
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Who uses Stonly?
Based on 12 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Stonly's key features
Most critical features, based on insights from Stonly users:
All Stonly features
Features rating:
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Stonly pricing
Value for money rating:
Starting from
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User opinions about Stonly price and value
Value for money rating:
Stonly integrations (8)
Top integrations
Stonly support options
Typical customers
Platforms supported
Support options
Training options
Stonly FAQs
Stonly has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Stonly support?
Stonly supports the following languages:
English, French
Q. Does Stonly offer an API?
Yes, Stonly has an API available for use.
Q. What level of support does Stonly offer?
Stonly offers the following support options:
Chat, Knowledge Base