DocuPhase Pricing, Features, Reviews & Alternatives

DocuPhase

Accounting Automation & Beyond.

4.4/5 (47 reviews)

DocuPhase overview

What is DocuPhase?

Automate processes within any department or team. Our flexible enterprise solution can be used to map out and automate everything from back-office accounting processes to customer-facing dashboards and portals. Improve your day-to-day work experience, lower costs, and get your tasks done faster.

Go paperless, manage your content, and automate your business processes to increase your productivity and perform higher-value work.

Accounting Automation - DocuPhase’s accounting automation solution provides you with the tools you need to simplify, organize, and automate all of your accounting processes. Alleviate the burden of repetitive manual tasks, setting your team free to do higher-value work that better utilizes their talents.

Document Management - Built to be scalable throughout the entire organization, regardless of company size, DocuPhase’s Document Management Software gives you control over your enterprise! Eliminate the endless search for the documents you need to do your job.

Enterprise Automation - An Enterprise Automation Platform can be used to automate processes within any department or team. Work hand in hand with our team of process improvement consultants as you figure out where to begin with Enterprise Automation, and where it will take you in the future!
www.docuphase.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
DocuPhase screenshot: Analytics dashboard page to view employee efficiencyDocument Management Platform OverviewDocuPhase screenshot: Document Management system to store and edit documentsDocuPhase screenshot: Web forms to connect data between customers, employees, and vendorsDocuPhase screenshot: Work Item to store and document past expensesDocuPhase screenshot: Work Queue page that allows employees to assign themselves a taskOptical Character Recognition - OCR Software & How it works | DocuPhaseDocuPhase Accounting Automation - Software Demo

DocuPhase user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.4
  4.3
Eri I.

Great software with great opportunities for evolved document management

Used daily for 2+ years
Reviewed 2018-04-02
Review Source: Capterra

Versatile workflows, easy UI with great intuitive design

Pros
I like how versatile it is and how much you can customize despite being out of the box. Many features and great support teams

Cons
We have had some issues with upgrades through the past, where the support teams have had issues finding solutions to quite simple bugs that were prominent even before upgrading

Response from Docuphase


Hi Eri,

Thanks a lot for the review. It's been great working with you and the rest of the Bupa team. I'll follow up with you regarding the support concerns as well, because we'd definitely like some feedback on how you feel we can improve there.

Thanks,
Mike Morris
Customer Success Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christy V.

Training and support is invaluable

Used daily for 2+ years
Reviewed 2020-08-05
Review Source: Capterra

There are a few processes that have had a major impact for us. We have automated our onboarding processes, this ensures that all required documents are not only received, but reviewed and approved. We have reduced our email burden tremendously, so we spend less time reviewing emails to determine what info we need. DocuPhase is by far the best document management system I have seen, because it goes beyond the document and manages processes. If you want to see how really inefficient your processes are, implement them in DocuPhase. Every process that I have implemented, I have changed shortly after to make it more efficient, even the ones we thought were solid.

Pros
The most valuable feature to me is the ability to create or change a process with very little time and expertise involved. I am not a computer programmer, but I manage the DocuPhase system for the entire organization with very little effort. A process can be created, implemented and tested in just a few hours, depending on the complexity of the process. Forms can be created and amended faster than you could change and distribute a pdf form. Also, I know if I have any issues I can call DocuPhase with anything and they're right there to help. I absolutely love the entire team at DocuPhase and they have the most incredible support over any company I've dealt with. The team has helped us work through our processes and ideas to get them implemented and did not charge us a fortune in programming fees. We have been able to work remotely through the pandemic across multiple offices, largely due to DocuPhase. We have access to all documents, we are able to upload images and continue to collect signatures. Our purchasing is automated for approvals and budgeting, so it requires very little follow up. DocuPhase is by far my favorite tool to work with because I am able to do so much with it to improve many areas.

Cons
I would like to see easier troubleshooting. Since I am not an IT person, I don't really delve into the deep database stuff. However, when I get an exception error or something like that, I really struggle trying to find the error. It's usually something simple, but I feel like I'm trying to find it blind. It would be helpful if the system told you why the error happened, without having to search everywhere for it.

Response from Docuphase


Thank you so much for your feedback! We are happy that you are satisfied with the system. Your comment on exception troubleshooting is being passed on to the team. Thanks again!

- DocuPhase Customer Succes Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron S.

The program is very useful, but when there is a problem that I can't solve in-house, it's difficult.

Used daily for 2+ years
Reviewed 2018-03-29
Review Source: Capterra

Saving time, providing all of our hard-copied data at our fingertips digitally.

Pros
Customization capabilities, ease-of-finding results, search capabilities, scalability, when iLink works it saves a ton of time

Cons
iLink is EXTREMELY temperamental - at best - and works only 10% of the time. When there are problems with ScanDox/Upload Manager, the solution that fixed the problem the time prior doesn't always work, which leads to a tech support request .

Response from iDatix


Hey Aaron,

I'm sorry to see your support rating. We pride ourselves on the nature of our support, and would hate to feel as though you're unsatisfied. I've been chatting this over with some other resources internally, and we'd like to pick your brain later this week about ways you feel as though we could improve. Expect that we'll follow up with you this week regarding your concerns, and then put measures in place to improve.

Thanks,
Mike Morris
Customer Success Manager @ DocuPhase

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Harsha V.

Awesome! It's been amazing experience to work with:) Great Supporting team! Would highly recommend!

Used daily for 6-12 months
Reviewed 2018-03-29
Review Source: Capterra

Paperless & Automate operations. Document/Workflow/Form Management System Analytic Reports

Pros
+ If you need to go paperless, automate operations, or implement Robotic process automation this is the best software in Contemporary Market world. + Great solution for document workflow Management. + Hyperlink feature on each level of document management is a great feature. + Adding Notes and sharing documents via Email management is a nice option to have. + Exciting to learn more about Analytics Tool.

Cons
-> Performance: It is taking couple of minutes time to load large documents (No Performance issues on small files). - Would like to know if Search function has option to add best bets on Global Search -> Once we select the application, it would be good if we have a search option in that particular application level (like Global Search). -> Being able to understand It as an emerging company, Would like to see if there is more scope for Employee Collaboration on sharing ideas like a Message Chatting tool within DocuPhase to share and discuss about the document management. -> Hyperlink feature on each level of document management is a great feature, would love it more if this hyperlink feature is also in Workflow history management level to make administrator's Job Easy down the years on a given document history.

Response from iDatix


Hi Harsha,

Thank you for the review, and for the kind words. I know that our teams have been trying to get together for some additional projects lately, and I'll fold some of these suggestions into those conversations.

There's a lot of really great suggestions in your response as well, and we'll take those seriously. I'll pipe them back in to our product team so that we can game plan some of those enhancements internally. In the meantime, you can always submit your own enhancement requests here:
https://docuphase.ideas.aha.io/

Thanks,
Mike Morris
Customer Success Manager @ DocuPhase

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Fairly powerful, easy to organize files but difficult to set up and high learning curve

Used daily for 2+ years
Reviewed 2018-03-29
Review Source: Capterra

Pros
The ability to link files across applications is great. You can click on a PO number and view the PO, any invoices related to the PO, and any receipts that individuals have scanned in.

Cons
Browser compatibility is not great, many of the features are only available on IE, and must be set up in a specific way. Also, the mobile app used for scanning receipts has not been updated in a long time, and it does not work with iOS 11.

Response from iDatix


Hello,

Thanks so much for the review, and for reaching out. We'd love to chat regarding the browser compatibility, as I think you're on an older version and we can introduce you to the HTML5 viewer, which works across all modern browsers. Let's chat and see if that's a good fit.

customersuccess@docuphase.com

Thanks,
Mike Morris
Customer Success Manager @ DocuPhase

Rating breakdown

Value for money
Ease of use
Features
Customer support

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DocuPhase pricing

Please contact DocuPhase directly for pricing details.

DocuPhase features

API
Collaboration Tools
Data Capture and Transfer
Data Extraction
Data Import/Export
Drag & Drop
Reporting/Analytics
Search/Filter
Third Party Integrations
Workflow Management

AI/Machine Learning (48 other apps)
Activity Dashboard (69 other apps)
Data Visualization (45 other apps)
Monitoring (41 other apps)
Multi-Language (69 other apps)
Natural Language Processing (53 other apps)
Predictive Analytics (44 other apps)
Real Time Data (43 other apps)
Reporting & Statistics (55 other apps)
Sentiment Analysis (42 other apps)

Videos and tutorials

Additional information for DocuPhase

Key features of DocuPhase

  • Access Controls/Permissions
  • Compliance Tracking
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Archiving
  • Document Capture
  • Document Retention
  • Electronic Signature
  • Email Management
  • File Recovery
  • File Sharing
  • Information Governance
  • Optical Character Recognition
  • Paper Capture
  • Pre-built Templates
  • Scanning & Imaging
  • Search
View All Features

Benefits

Streamline and automate your accounting processes.
Bring together data, content & processes.
Apply digital transformation across your business.
Eliminate the burden of repetitive manual tasks,
Standardize your processes to create consistent workflows that improve accuracy and reduce time to completion.