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Forethought
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empower your support team with AI.
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Forethought - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2025
Forethought overview
What is Forethought?
Forethought represents the pinnacle of generative AI for customer support, acting as your around-the-clock AI team member. Leveraging your unique data and the highest security protocols, Forethought facilitates natural conversations, streamlining processes to boost response times, resolution rates, and overall customer satisfaction.
Key benefits of using Forethought
- Exceed customer expectations with actionable insights in Forethought’s Discover.
- Improve the customer journey without the need for complex decision trees using Forethought’s AI workflows.
- Use AI to understand intent and then handoff complex requests to agents with Forethought’s Triage.
- Enhance agent efficiency and customer satisfaction with a Chrome Extension and AI Copilot to help streamline the agent resolution process with Forethought’s Assist.
Forethought’s user interface
Forethought reviews
Overall rating
4.5
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.7/10
5
4
3
2
1
5
5
0
0
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Vikram S.
Junior Superintendent
Emilie M.
Customer Service Advocate
Jessica G.
Customer Service
Vikram S.
Junior Superintendent
zarikunte k.
Research scholar
Who uses Forethought?
Based on 10 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Forethought's key features
Most critical features, based on insights from Forethought users:
All Forethought features
Features rating:
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Forethought pricing
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User opinions about Forethought price and value
Value for money rating:
To see what individual users think of Forethought's price and value, check out the review snippets below.
Vikram S.
Junior Superintendent
Emilie M.
Customer Service Advocate
Forethought integrations (11)
Forethought support options
Typical customers
Platforms supported
Support options
Training options
Forethought FAQs
Forethought has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Forethought support?
Forethought supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Forethought offer an API?
No, Forethought does not have an API available.
Q. What level of support does Forethought offer?
Forethought offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support