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Ruby Receptionists Logo

Human-powered virtual receptionist for small businesses

Table of Contents

Ruby Receptionists - 2026 Pricing, Features, Reviews & Alternatives

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Ruby Receptionists overview

What is Ruby Receptionists?

Ruby Receptionists is a virtual receptionist and live chat solution trusted by small businesses across the US. The service provides 24/7 coverage with highly-skilled conversationalists who know how to turn even the shortest interactions into big wins.

Features include virtual receptionists available around the clock to answer calls and engage website visitors. Multichannel solutions allow customers to reach the business via phone, live chat, email, and more. Proprietary tools empower fast answering speeds, robust scheduling, new client intake, payment processing, and other capabilities. The virtual switchboard routes calls by name or department. Staff can access local weather and maps to better assist callers.

There is also a focus on setting businesses up for success. Integrations sync Ruby Receptionists with many platforms and tools small businesses already use. Practical resources help owners market and grow. A commitment to diversity, equity and inclusion permeates internal culture. Extensive training equips staff with expertise in areas like conflict resolution and active listening.

Key benefits of using Ruby Receptionists

- Trusted by small businesses across the U.S. to create meaningful connections with customers over the phone and through live chat, 24/7
- Delight callers and capture more opportunities with virtual receptionists
- Engage and convert website visitors through managed live chat
- Level up service with robust scheduling, intake, payment and call handling capabilities
- Access personalized insights to capture more opportunities

Starting price

140usage based /
per month

Alternatives

with better value for money

Ruby Receptionists’s user interface

Ease of use rating:

Ruby Receptionists reviews

Overall rating

4.2

/5

10

Positive reviews

80

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

6

2

1

0

1

Pros
“Their receptionists are great and the service they offer is top quality. They met all expectations.”
AF

Alex F.

I.T. Admin/Lead Manager

“They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations.”
CR

Curtis R.

Attorney

“It is like having an actual receptionist in your office. They are fantastic and friendly.”
CR

Curtis R.

Attorney

Cons
“HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes.”
NA

Nina A.

Marketing & Operations

“Poor customer service and poor follow-up with their technical support.”
RW

Robert W.

Owner

“No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc.”
NA

Nina A.

Marketing & Operations

Who uses Ruby Receptionists?

Based on 10 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Law Practice
Construction
Aviation & Aerospace
Education Management
Others

Use cases

Conversational AI Platform
Call Center
Customer Support
Live Chat

Ruby Receptionists's key features

Most critical features, based on insights from Ruby Receptionists users:

Real-time consumer-facing chat
Alerts/Escalation
Call transfer
Voice mail
Customer communication
Transcripts/Chat history

All Ruby Receptionists features

Features rating:

Transfers/Routing
CRM
Activity dashboard
Interaction tracking
IVR
Lead capture
Live chat
Mobile access
Monitoring
Multi-Channel communication
Multi-Location
Online booking
Online payments
Outbound call center
Proactive chat
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Reporting/Analytics
Search/Filter
Surveys & feedback
Third-Party integrations
Website integration
AI/Machine learning
API
Automatic call distribution
Autoresponders
Blended call center
Call center management
Call logging
Call reporting
Call routing
Call tracking
Call transcription
Caller id
Chat Transcript
Chat/Messaging
Chatbot
Communication management
Computer telephony integration
Credit card processing
Customizable branding
Customizable forms
Dashboard
Event triggered actions
Inbound call center

Ruby Receptionists alternatives

Ruby Receptionists logo

Starting from

140

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
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visit website

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29

Per month

Free trial
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Ease of Use
Features
Value for Money
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3CX logo
visit website

Starting from

350

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
CallTools logo
visit website

Starting from

79.99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Ruby Receptionists pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Chat Ruby 10

140

Per month

Features included:

  • 24/7/365 Live Chat
  • Chat Transcripts
  • Chat-Call Connection
  • FAQs
  • Lead Capture
  • Mobile App

Chat Ruby 30

330

Per month

Features included:

  • 24/7/365 Live Chat
  • Chat Transcripts
  • Chat-Call Connection
  • FAQs
  • Lead Capture
  • Mobile App

Chat Ruby 50

510

Per month

Features included:

  • 24/7/365 Live Chat
  • Chat Transcripts
  • Chat-Call Connection
  • FAQs
  • Lead Capture
  • Mobile App

Call Ruby 50

245

Per month

Features included:

  • 24/7/365 Live Answering
  • Bilingual Answering
  • Appointment Scheduling
  • Lead Capture
  • Zapier Integration
  • Mobile App
  • HIPAA-Compliant Answering
  • Chat-Call Connection
  • Call Routing
  • Voicemail
  • Custom Hold Music
  • DCI
  • PCI-DSS Compliant Payment Collection
  • Online Portal
  • Reporting
  • Robocall Spam Filter
  • Outbound Call Support
  • Appointment Confirmations
  • Choose Your Caller ID Mobile App Calling
  • Choose Your Caller ID Mobile App Texting
  • Choose Your Caller ID Desktop Calling
  • After-hours Call Routing
  • VIP Caller Safelists
  • Free Local or Toll-Free Number

Call Ruby 100

385

Per month

Features included:

  • 24/7/365 Live Answering
  • Bilingual Answering
  • Appointment Scheduling
  • Lead Capture
  • Zapier Integration
  • Mobile App
  • HIPAA-Compliant Answering
  • Chat-Call Connection
  • Call Routing
  • Voicemail
  • Custom Hold Music
  • DCI
  • PCI-DSS Compliant Payment Collection
  • Online Portal
  • Reporting
  • Robocall Spam Filter
  • Outbound Call Support
  • Appointment Confirmations
  • Choose Your Caller ID Mobile App Calling
  • Choose Your Caller ID Mobile App Texting
  • Choose Your Caller ID Desktop Calling
  • After-hours Call Routing
  • VIP Caller Safelists
  • Free Local or Toll-Free Number

Call Ruby 200

705

Per month

Features included:

  • 24/7/365 Live Answering
  • Bilingual Answering
  • Appointment Scheduling
  • Lead Capture
  • Zapier Integration
  • Mobile App
  • HIPAA-Compliant Answering
  • Chat-Call Connection
  • Call Routing
  • Voicemail
  • Custom Hold Music
  • DCI
  • PCI-DSS Compliant Payment Collection
  • Online Portal
  • Reporting
  • Robocall Spam Filter
  • Outbound Call Support
  • Appointment Confirmations
  • Choose Your Caller ID Mobile App Calling
  • Choose Your Caller ID Mobile App Texting
  • Choose Your Caller ID Desktop Calling
  • After-hours Call Routing
  • VIP Caller Safelists
  • Free Local or Toll-Free Number

User opinions about Ruby Receptionists price and value

Value for money rating:

To see what individual users think of Ruby Receptionists's price and value, check out the review snippets below.

“Their receptionists are great and the service they offer is top quality. They met all expectations.”
AF

Alex F.

I.T. Admin/Lead Manager

“They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations.”
CR

Curtis R.

Attorney

Ruby Receptionists integrations (8)

Ruby Receptionists support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Phone Support
Email/Help Desk
FAQs/Forum

Training options

Documentation

Ruby Receptionists FAQs

Q. What type of pricing plans does Ruby Receptionists offer?

Ruby Receptionists has the following pricing plans:
Starting from: $140.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Ruby Receptionists?

Ruby Receptionists has the following typical customers:
Freelancers, Non Profit, Small Business


Q. What languages does Ruby Receptionists support?

Ruby Receptionists supports the following languages:
English


Q. Does Ruby Receptionists support mobile devices?

Ruby Receptionists supports the following devices:
Android, iPad, iPhone


Q. Does Ruby Receptionists offer an API?

No, Ruby Receptionists does not have an API available.


Q. What other apps does Ruby Receptionists integrate with?

Ruby Receptionists integrates with the following applications:
Google Analytics 360, Zapier, Grasshopper, Rocket Matter, WordPress, Clio


Q. What level of support does Ruby Receptionists offer?

Ruby Receptionists offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk, FAQs/Forum

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