Chargebee Reviews

Pros
I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons
I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Rating breakdown

Likelihood to recommend: 9/10

Pros
We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Cons
The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons
The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

Rating breakdown

Likelihood to recommend: 0/10

Pros
Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Cons
Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Cons
I faced literally two issues through the course of 6 years using Chargebee in production.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.

Cons
The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.

Rating breakdown

Likelihood to recommend: 3/10

Pros
Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.

Cons
Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Easy to use Simple setup Great support

Cons
Missing the possibility to be able to add multiple invoice rovs to an invoice.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.

Cons
I have nothing to complain. They are improving all the time and doing its job.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
nice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Cons
payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Cons
Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We rely on Chargebee for the recurring element of our business. It is incredibly flexible in the types of subscriptions you can create, and how you want to manage them. Every single element of every customer's subscription is customizable.

Rating breakdown

Likelihood to recommend: 5/10

Pros
The seamless integrations is enables as well as the automation that come with it.

Cons
The UI can be a bit dragging and makes it difficult for one to stick on the software.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I LOVE that you get to start for free while you're getting set up and building your business. That option is very valuable to me and the clients I work with. That is probably the #1 reason my clients have chosen the platform in the past.

Cons
There's so much to set up and sort out, and while it's nice that they reach out to hop on a call and give support (they reach out too much, actually), I'd rather have tutorials or even just a clearer sense of what to take care of first, what comes next, and on and on. It also surprises me at times how seemingly simple things are not handled simply. For instance, you should be able to send invoices without a client's credit card, or set up multiple payment plans within the same product.

Rating breakdown

Likelihood to recommend: 7/10

Pros
We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.

Cons
Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.

Rating breakdown

Pros
- Pricing plan - Integration and Documentation - Ability to setup coupons - Direct integration with affiliate systems

Cons
Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Fast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support

Cons
None! Never had an issue.

Rating breakdown

Pros
Extremely easy to get set up and start taking payments.

Cons
A Xero integration would be useful, which they have built and are currently testing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Inexpensive payment portal and customer database solution

Cons
n/a

Rating breakdown

Likelihood to recommend: 10/10

Pros
I fell in love with ChargeBee's interface and sleek outlook. They have rich features to offer, perfect for companies who look for a solid alternative to manage their subscription transactions.

Cons
Their pricing is something that may bring a challenge for small companies to adopt it. Otherwise, this is nice for large enterprises, even SAAS companies with solid revenue track.

Rating breakdown

Likelihood to recommend: 9/10

Rating breakdown

Pros
Their freemium plans is great for startups. You don't have to pay Chargebee for anything until you generate $50000 of revenue on their platform. They also offer a test playground where you can mess around without breaking anything, which is nice.

Cons
Transitioning some of the data from the playground environment to the live environment was a bit confusing.

Rating breakdown

Likelihood to recommend: 8/10

Pros
That I could start subscriptions for my customers and also invoice them with their profile(accounts).

Cons
It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience. It's definitely something not worth my money

Rating breakdown

Likelihood to recommend: 3/10

Pros
The set up was easy and tailoring the customer front end was really quick. We had connected our Stripe account and were up and running in less than one hour. The reporting seems really in depth and excited to be able to run reports in many different ways.

Cons
I wish there was a "lite" or startup pricing tier. As a small business the cost is a bit prohibitive on top of the processing fees.

Rating breakdown

Likelihood to recommend: 9/10