Todd, Chair, BostonCHI
Pros: We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.
Cons: Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.
Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.
Sebastien Powell, Founder Flavrbox.
Siddhartha G - Founder TourMyApp.com
The following testimonials have been provided by Chargebee Inc..
Half a year now with ChargeBee hosted payment pages has allowed us to grow to customer numbers that we never would have managed with manual billing. VAT regulation changes in January 2015 that almost made billing for electronic products in EU a nightmare, but as ChargeBee had the support for new system available from day one, the trouble was minimized and correct VAT percentages used for each country automatically. Also getting metrics data from ChargeBee beats our custom google spreadsheet metrics easily. The responsiveness of their support team was probably one reason for us to pick ChargeBee over other available solutions and I haven't regretted at all.Antti V, COO and Co-Founder of Sharetribe Ltd
We have over 30,000+ customers, and ChargeBee helps us keep our billing in order. It is always difficult for the marketing team to introduce new promotions or plans for our customers as we need to pull in the engineering team to build it. However with ChargeBee, new plans and promotions are only a couple of clicks away. Also, the Finance team can easily pull all the reports needed from one system.Kiran D, Director Technical Operations of Freshdesk Inc.
We transitioned to ChargeBee from another service with a very good user interface but very limited customization and reporting. We have been extremely pleased with our experience. The transition was seamless because we use Stripe as the credit card processor so our subscribers didn't have to re-enter payment info. The customer service has been outstanding. Training our team (across multiple locations) was also very easy - the user interface is very straightforward and intuitive.Jamie P, Founder of Enerspace Coworking
We needed a first-class subscription billing platform that was not expensive from the beginning. As a startup ChargeBee was a perfect entry point. And to know they also serve large companies is reassuring because as we grow they will have the solutions for us. ChargeBee has fantastic onboarding support. I also love the dashboard design and metrics. The team are also thinking ahead and adding new features, they are a passionate company and that always shows.Paul D, Founder of Media Diplomat
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