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ShipTime Logo

Shipment tracking software for eCommerce businesses

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ShipTime - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

ShipTime overview

Based on 500 verified user reviews

What is ShipTime?

ShipTime is a shipping solution offering key features such as quotes/estimates, shipping labels, label printing, package tracking, and delivery tracking, among others.

Who uses ShipTime?

Reviews for ShipTime come from a wide variety of industries, including retail (12% of reviewers), automotive (7%), and wholesale (6%). The most frequent use case for ShipTime cited by reviewers is shipping (98% of reviewers).

What do users say about ShipTime pricing?

Most users consider ShipTime to offer strong value for money, frequently highlighting competitive pricing and cost-saving features. Some reviewers feel recent price increases and occasional rate inaccuracies have affected value, and a few mention unmet discount expectations.

Starting price

Free

Alternatives

with better value for money


Pros & Cons

Pricing

Rate Comparison

Significant time and money savings

Shipping

Bugs and Issues

Invoicing

ShipTime’s user interface

Ease of use rating:

ShipTime pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(8)
3-4(157)
5(335)

What do users say about ShipTime?

ShipTime is a shipping solution offering key features such as quotes/estimates, shipping labels, label printing, package tracking, and delivery tracking, among others.

Select to learn more


Who uses ShipTime?

Based on 500 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness
Food & Beverages
Retail
Consumer Services
Others

Use cases

Shipping
Shipment Tracking

ShipTime's key features

GetApp's analysis of 204 verified user reviews collected between December 2021 and August 2024 identifies ShipTime's most critical features and summarizes user sentiment about those features.

Quotes/Estimates

Reviewers appreciate ShipTime's Quotes/Estimates feature for providing multiple shipping quotes from different suppliers in one place. They find it helpful for comparing pricing and turnaround times, which aids in making informed decisions. Users report that the quotes are generally accurate and save time. However, some mention issues with address defaults and occasional inaccuracies. They value the ability to see various options, costs, and delivery times upfront, which helps in budgeting and customer communication. Of the 43 ShipTime users who gave detailed accounts of their use of Quotes/Estimates, 98% rated this feature as important or highly important.


Shipping labels

Users report that ShipTime's Shipping Labels are easy to print and provide clear, concise information necessary for shipping. They appreciate the convenience of not having to manually input details and the inclusion of QR codes. Reviewers indicate that the labels are professional-looking and can be accessed and reprinted easily. However, some users mention issues with print margins and label sizes. They find this capability essential for efficient shipping and reducing delivery issues. Of the 30 ShipTime users who gave detailed accounts of their use of Shipping Labels, 97% rated this feature as important or highly important.

See related user reviews

“Ideally we can package the item and attach shipping labels in shipments made in the morning, and then schedule a pickup later in the day for all boxes that are ready to go. ”
AJ

Andrew J.

Chief Technology Officer

“Selecting pick up and delivery days, printing label, seeing competitive quotes , tracking deliveries”
CM

Christine M.

owner

“It doesn’t tell you what’s going to happen step by step, so you don’t know that you’re getting a shipping label at the end (vs. when you drop it off).”
SP

Shannon P.

Marketing Manager

“Glitches in printing shipping labels.”
JH

Jenn H.

Owner


Label printing

Reviewers highlight that ShipTime's Label Printing is straightforward and user-friendly, allowing for easy creation and printing of labels. They appreciate the accuracy and clarity of the printed labels, which ensures packages reach their destinations. Some users note difficulties with adjusting print settings and margins, which can lead to cropped labels. Despite these issues, they find the overall process convenient and time-saving, especially compared to other services like Purolator. Of the 50 ShipTime users who gave detailed accounts of their use of Label Printing, 94% rated this feature as important or highly important.

See related user reviews

“Occasionally we have issues with how labels print but it is difficult to determine the cause, it can be our software/apps having made updates that change how they integrate with the platform. If they can find a cause support is quick to respond.”
DW

Dave W.

Pres

“Then after you place your order, the maximum weight is printed on the label, so you can actually place items in there up to that weight. If I had known that in advance, I would have added an additional pound.”
SP

Shannon P.

Marketing Manager

“I used to be able to print the label to one side of my paper so I could just fold it in half after printing. ”
JL

Jennifer L.

District Manager

“Sometimes the tracking can be off and there was a time where labels were printing incorrectly fro IOS software but it appears that has been fixed.”
OS

Omeda S.

Area Manager


Package tracking

Users report that ShipTime's Package Tracking feature is valuable for keeping track of shipments and providing up-to-date information. They appreciate being able to monitor package locations and expected delivery times, which is important for customer communication and satisfaction. Reviewers mention that the tracking information is generally accurate, though some find it less precise than the courier's own websites. They find it helpful to have all tracking information consolidated in one place. Of the 44 ShipTime users who gave detailed accounts of their use of Package Tracking, 91% rated this feature as important or highly important.


Shipping management

Reviewers feel that ShipTime's Shipping Management feature is easy to use and efficient, making it straightforward to manage contacts, track shipments, and handle invoicing. They appreciate the intuitive interface and the ability to quickly obtain rates, set up addresses, and schedule shipments. Users report that this capability saves time and enhances customer service by providing reliable and accessible shipping information. Some mention the need for support when canceling or crediting labels. Of the 24 ShipTime users who gave detailed accounts of their use of Shipping Management, 88% rated this feature as important or highly important.


Order tracking

Reviewers indicate that ShipTime's Order Tracking feature is essential for monitoring the status of shipments and ensuring timely delivery. They find it easy to use and appreciate the ability to track orders without visiting individual courier websites. Users report that this capability helps in providing accurate information to customers and improving customer service. They value the real-time data and the convenience of having all tracking information in one location. Of the 40 ShipTime users who gave detailed accounts of their use of Order Tracking, 82% rated this feature as important or highly important.


All ShipTime features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Notifications
API
Customizable branding
Customizable templates
Data import/export
Delivery estimate
Delivery record
Delivery tracking
eCommerce management
EDI
Email templates
For ecommerce
For freight operations
Freight shipping
Historical reporting
Invoice management
Labeling
Location tracking
Monitoring
Order management
Real-Time analytics
Real Time Comparisons
Real-Time data
Real-Time monitoring
Real-Time notifications
Reporting & statistics
Role-Based permissions
Scheduling
Self service portal
Shipment price calculation
Shipment tracking
Status tracking
Supply chain management
Third-Party integrations
Transportation management
Website integration

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Freightview logo

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ShipTime pricing

Value for money rating:

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about ShipTime price and value

Value for money rating:

To see what individual users think of ShipTime's price and value, check out the review snippets below.

“The parcel was again taken back to the holder location and within 3 days arrived back to me in London.”
NS

Nita S.

Admin assist

“Easy to set up prices are good until you get dinged a second time to have your undelivered parcel sent back.”
NS

Nita S.

Admin assist

ShipTime integrations (6)

Integrations rated by users

We looked at 500 user reviews to identify which products are mentioned as ShipTime integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 3.9 (9)

This is what we use for our front end

AW

Alex W.

Founder

WooCommerce logo
WooCommerce

Integration rating: 4.3 (4)

Customers and administrators alike expect prompt notifications and Mailgun does that at a fraction of the cost of their competitors. I wish all our eCommerce clients would use Mailgun!

Turn any site into a shop in minutes

BW

Benjamin W.

Lead Engineer and General Manager

1/2
WordPress logo
WordPress

Integration rating: 3.0 (1)

We have just built a new Wordpress website and will be launching this week, so seamless flow between the new website and chat is necessary.

MH

Melissa H.

Director of Marketing

ShipStation logo
ShipStation

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

ShipTime customer support

What do users say about ShipTime customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of ShipTime customer support.

Widespread user sentiment highlights ShipTime's customer support as responsive, easy to reach, and quick to resolve issues.

A portion of users mention knowledgeable, patient staff who provide clear explanations and helpful guidance.

Multiple users appreciate that support is available through various channels, with short wait times and friendly service.

A minority of users report difficulty reaching support, slow follow-up, or unhelpful and occasionally rude representatives.

Support options

Chat
Email/help desk
Faqs/forum
Knowledge base
Phone support

Training options

Documentation
Live online
Webinars
Videos
In person

To see what individual users say about ShipTime's customer support, check out the review snippets below.

“Their customer service is incredible as well. If we ever run into any issue, we can get a hold of their team right away and work on solutions.”

RB

Rachelle B.

Office Manager

“Also, their customer service is excellent as they always solve issues quickly and efficiently!”

DL

Daniel L.

Logistics Manager

“I was so disappointed about it, especially when I try to have your customer service team phone me back TWICE but nobody reached out and I could not get through.”

FF

Fatima F.

Accounting Assistant

ShipTime FAQs

Q. Who are the typical users of ShipTime?

ShipTime has the following typical customers:
Small Business, Mid-size Business, Freelancers

These products have better value for money


Q. What is ShipTime used for?

ShipTime is a shipment tracking software that helps businesses in the eCommerce sector compare and select freight carriers based on offered rates. The platform enables managers to automatically enter the ship-to location using the address lookup tool. Administrators can add specific shipment details to schedule and manage pickups and drop-offs on a unified interface. ShipTime allows teams to automatically print and attach labels with shipments and share commercial invoices with customers. Supervisors can also utilize the application programming interface (API) to integrate the system with several eCommerce applications including Shopify, WooCommerce, and BigCommerce. ShipTime lets stakeholders embed real-time shipment details, quotes, and multilingual interactive documents within personalized websites. Operators can also ship larger packages via less-than-truckload (LTL) freight and book international shipments on a centralized dashboard.


Q. What level of support does ShipTime offer?

ShipTime offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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