AlayaCare Reviews

The thing I love about Alayacare is the Data exploration options. It gives you any type of information you may need to help determine service capacity

Sometimes the website can be slow, and the capability to alter it to fit our needs has been somewhat challenging, but we always find a work around

Scheduling, tracking clients information, tracking staff data and skills, ability to imput all the data we need for both client and staff. Ease if use and navigation.

There is a delay when entering certain skills before you can view it on the system data pulls. IE Entering skills such as Covid19 Vaccine Doses, there is a 3 hour delay, so when needing to pull that data for reports to senior management or to RHA board, we are not always accurate in that data.

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an...

Read more

Thank you for sharing your experience with us, Gillian. We're sorry to hear about some of the concerns you're having. To help make things easier for you next time, instead of going through The Help (?) button, you can check the Zendesk Guide to find the information you're looking for: https://alayacare.zendesk.com/hc/en-us. You can also use AlayaCareU on any non-production environment for a walk-through on the specific workflow you have questions about. Our team would be more than happy to help assist you with specific concerns, feel free to contact us at support@alayacare.com.

In the short time since deployment of AlayCare, features that have ben most impactful to us have been accurate capture of CareGiver compensation data (hours worked, and reimbursable travel time and related mileage). Our costs in these areas have significantly decreased.

We are working with support to develop live reporting that is available without waiting overnight. It's frustrating to NOT be able to instantly review and evaluate report data, or the effect of changes in report filters.

Over all the platform is intuitive and quite easy to navigate, with the exception of data exploration

The report/data exploration section is too hard to manipulate and some of the built in agency reports are inconsistent so getting useful data is not easy. There are places where you need to do excessive number of clicks to get things done,, especially on the scheduling area.

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem...

Read more

I like the look of it, it's very appealing (which may sound silly but I think it's important). I also like the way updates go in automatically when processed and the way I can move my schedule around and actually create a schedule as well as from a coordinator stand point to be able to see where the nurses are out in the field is very helpful as they clock in and out of visits. Putting schedules in...

Read more

I'm finding it is not easy to use from a on call coordinator stand point, having to open multiple screens while dealing with other responsibilities in my position. Also being unable to keep filters the same on screens so I don't have to re-enter filters all the time if I have to reopen the screen. I end up opening a lot of screens to find information I need while not losing what I am working on currently...

Read more

searching for clients. Tasks Data exploration

scheduling loads all the time and it is a waste of time. Can not see the past history of schedule in one page in a list, filtered by department. we have to keep clicking the month button to see how frequent the client received the service. I do not like the new Form, it takes time to build it. my workers in the community always complained that their app does not load , could not clock out. No functionality to locate the client visits based on where they are located so that it is easy to schedule them in order. when scheduling it would be nice if there is an option to choose 15min, 30 min, 1hr, 2 hr ... and so on visits when editing the time in a schedule, we are not able to type the numbers . we can only click the up and down arrow key to change the time, which is a time waste.

AlayaCare is miles ahead of its competition with user-friendly software that includes learn-as-you-go tutorials. Access to schedules and medical records in real time is a game-changer for home care.

Nothing... this software is by far the best on the market for home care.

Find it very user friendly, has a lot of useful categories and tabs that we can usually find a great option to utilize. There's been great updates and releases and some helpful webinars.

Would love to see a "duplicate product" feature on the Services tab as we often create very similar services and this would save filling out the entire form each time. SMS message reminders for virtual visits would be a great option as well.

The tablet design for the PSWs/field staff is relatively easy and self-explanatory to utilize.

It isn't well supportive of the CSS/transportation module, which is a large part of our organization. It has a lot of parts to it where it seems like there are unnecessary steps that could be reduced, as in our previous data software, CIMS.

Each department is able to use the software differently to suit the needs of their services

Since each department uses the software differently, it isn't always accurate or user friendly when it comes to efficiency for some tasks

Easy to use it is very user friendly our coordinators learned scheduling system quick!

Not live totals in report . . .takes 24hrs - but Alaya is working on this

I like that I can create my schedule and see my patients addresses on the phone. I do appreciate having access to physicians and medical orders from my phone in the patients chart.

This is not user friendly. It is extremely slow, it takes 8-10mins to complete a supply order for a patient when previously with Qcart it would take 2-3, as well having to type in the code or exact name of supplies is extremely tedious and takes more time if I have to go look up the item there should be a catalogue similar to Qcart. There are too many steps involved to retrieve orders. There is a...

Read more

I love how it is so accessible as long as I have an internet connection ,it makes my work so much easier especially when I need to work from home.

Cannot edit some information once it has been entered.

Scheduling, billing uploads, functionality, single source for managing our business

Not as intuitive as other software, most reports are not customizable and won't allow us to indentify our business

Input of Shifts and timing I do not have anything else to say

Keeping track of important dates or need for reminders of those dates E.g: a Birthday or Awards or absences Specifics - like access to car or Qualifications

That it works sometimes. Little things work - like being able to enter demographics. But other than that, its barely functional.

There are no hard stops in the system to prevent issues such as fraud. EVV Doesnt work. Data expoting doesnt work. Helpdesk tickets take months to be resolved. Billing doesnt work. Payroll is cumbersome and requires a lot of manual manipulation after exporting. The ongoing saying in our office is if its not one thing wrong with alayacare, its something else.

It has the potential to be user friendly in a lot of areas.

In some areas it has caused us more work compared to our last software system. We are still not able to use invoices that fit a standard envelope even though we have asked about solutions many times.

It is a good product. A lot of steps to do some of the simplest things, a learning curve thats for sure. But end result is very good.

The buttons need to stand out more. Colors are very flat and undistinguishable.

The product is easy to use and Navigate. Alayacare has a lot to offer and is easily adopted by users.

Data Exploration has amazing reporting potential but the speed is often lacking and more functionality and customisation could be added.

Being able to capture client visits electronically and have the time stamped verification.

Much improvement needs to be done on Data Exploration. The turnaround time to get reports of a one day delay, in this day and age of technology, just doesn't work for businesses.

The options in Alayacare are endless. There are so many area's available in the software that help us capture the optimal amount of information needed to care for our client's

I am new to using the software in my position so I have not developed or found any area's yet that I do not like. It all seem's to work for me for what I use it for.

Current technology and extensible. Client Feedback drives the development

listening to neil. although he is a good talker.... he needs to take a breath and allow the listener to say something... :-) -- neils a good guy.

It was easy to work with the team from discover to implementation to deploy this to solve a few business problems across multiple healthcare channels.

As with most software implementations, user scenarios and decisions need to be made upfront, having a team that can guide you through the pros and cons of choices is useful.