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Luma Health

Patient engagement and medical billing solution

Table of Contents

Is this product right for your business?

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Luma Health - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Luma Health overview

What is Luma Health?

Luma Health offers a patient success platform designed to help businesses unify and automate patient journeys for healthcare organizations. The platform provides a comprehensive suite of tools to streamline patient access, retention, referrals, scheduling, waitlist management, and feedback. It can be integrated with all major electronic health record (EHR) systems, enabling bidirectional data exchange and a seamless patient experience.

The platform's advanced features include AI-powered patient communication, automated reminders and recalls, a virtual concierge, and intelligent workflow optimization. Luma Health's Spark technology leverages natural language processing, machine learning, and generative AI to enhance patient engagement, automate administrative tasks, and provide personalized support. The platform also offers novel workflow capabilities, including a no-code builder, to help healthcare organizations adapt and innovate.

Key benefits of using Luma Health

Reach attributed, referred, and new patients with tailored, EHR-integrated outreach and omni-channel self-scheduling (web, SMS, Google My Business profile, chatbot). Keep them coming back with intelligent reminders and appointment management, and bring in even more patients with feedback and reputation management.

Remind patients to schedule or come in for appointments with customizable, EHR-integrated, automated messaging. Keep patients on the schedule with easy SMS cancellation, rescheduling, and smart waitlist offers.

LumaBot self-service chatbot and digital call deflection functionality empowers patients to take next steps such as self-scheduling, requesting a prescription refill, or requesting details about appointments.

Bi-directional intake forms and mobile check-in make appointment day easier for patients and save staff hundreds of hours per month scanning or transcribing paperwork.

Integrate with existing population management system and EHR to send population-level outreach, direct patients to fill out PROs or participate in health management tasks, follow up with patients after discharge, and recall patients for follow-up visits.

Starting price

Alternatives

with better value for money

Pros & Cons

Patient Management

Appointment Scheduling

Customer Support

Patient Messaging

Luma Health’s user interface

Ease of use rating:

4.7

(81)

Luma Health pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(19)

5(60)

What do users say about Luma Health?

The automated messaging and flexible workflows make patient outreach smoother and save staff time.

Select to learn more

Who uses Luma Health?

Based on 81 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Medical Practice

Hospital & Health Care

Health, Wellness and Fitness

Accounting

Others

Use cases

Appointment Scheduling

Patient Management

Appointment Reminder

Medical

Patient Engagement

Luma Health's key features

Most critical features, based on insights from Luma Health users:

Mobile access

4.7

(19)

Reporting & statistics

4.7

(12)

Customizable forms

4.5

(10)

Client portal

4.4

(5)

Self service portal

4.5

(4)

Rescheduling

3.7

(3)

All Luma Health features

Features rating:

4.6

(81)

Client database

5.0

(1)

Communication management

4.3

(4)

Confirmations/Reminders

5.0

(3)

Customer database

5.0

(3)

Customer history

5.0

(2)

Customizable branding

5.0

(1)

Customizable templates

5.0

(1)

Multi-Language

4.0

(1)

Online scheduling

5.0

(1)

Patient communications

5.0

(1)

Patient engagement

5.0

(2)

Patient questionnaires

3.0

(1)

Pre-Appointment screening

5.0

(1)

Records management

5.0

(5)

Recurring appointments

4.5

(4)

Reminders

4.5

(2)

Reporting/Analytics

5.0

(1)

SMS messaging

5.0

(1)

SMS reminders

4.0

(1)

Workflow management

4.5

(2)

Billing & invoicing

4.9

(7)

Appointment scheduling

4.5

(2)

Appointment management

5.0

(1)

Activity dashboard

5.0

(2)

Cancellation management

5.0

(1)

Access controls/permissions

5.0

(1)

Claims management

4.5

(2)

Data import/export

4.5

(8)

Automated scheduling

4.8

(9)

Calendar management

4.7

(13)

Patient records management

4.7

(3)

Multi-Location

4.8

(8)

Patient intake

4.0

(5)

Patient scheduling

4.0

(4)

Insurance eligibility verification

5.0

(2)

Alerts/Notifications

4.7

(3)

Scheduling

4.0

(2)

HIPAA compliant

4.4

(5)

Wait list management

5.0

(1)

Contact database

3.0

(2)

Online booking

4.7

(3)

Charting

4.0

(2)

Virtual visits

(0)

Video conferencing

(0)

Two-Way communication

(0)

Payment reminders

(0)

Physician management

5.0

(1)

Practice management

(0)

Availability management

(0)

Progress tracking

(0)

Telemedicine

(0)

Real-Time updates

(0)

Surveys & feedback

(0)

Softphone

(0)

Referral management

(0)

Virtual waiting room

(0)

Remote treatment planning

(0)

Activity tracking

(0)

Claims scrubbing

(0)

Compliance management

(0)

Check-in/Check-out

(0)

Chat/Messaging

(0)

Care plan management

(0)

Customizable reports

(0)

Document storage

(0)

Drag & drop

(0)

E-Prescribing

(0)

Email reminders

(0)

File sharing

(0)

For family medicine

(0)

For medical purposes

(0)

Generative ai

(0)

Group scheduling

(0)

Live chat

(0)

Messaging

(0)

Mobile alerts

(0)

Call reminders

(0)

Multi-Provider practice

(0)

Multiple appointment types

(0)

No-Show tracking

(0)

One-to-One messaging

(0)

Online forms

(0)

Calendar sync

(0)

Patient education

(0)

Booking management

(0)

Luma Health awards

Appointment Reminder

82/100

Luma Health alternatives

Luma Health

4.7

(81)

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Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Goldie

4.8

(1.1K)

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No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Doctoralia for Specialists

4.7

(409)

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No pricing info

Free trial

Free version

Ease of Use

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Value for Money

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Acuity Scheduling

4.8

(5.7K)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

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Value for Money

Customer Support

Luma Health pricing

Value for money rating:

4.5

(81)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Luma Health price and value

Value for money rating:

4.5

(81)

To see what individual users think of Luma Health's price and value, check out the review snippets below.

“Its ease of use, smart patient communication via text messaging, and seamless integration with EHR systems — all of which saved time and improved workflow efficiency.”

ahmed d.

manager

“There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.”

Kelli S.

Operations manager

Luma Health integrations (18)

Integrations rated by users

We looked at 81 user reviews to identify which products are mentioned as Luma Health integrations and how users feel about them.

Epic

Integration rating: 5.0 (1)

Luma Health customer support

What do users say about Luma Health customer support?

Customer support rating:

4.5

We analyzed 26 verified user reviews to identify positive and negative aspects of Luma Health customer support.

Widespread user sentiment highlights Luma Health's customer support as responsive, knowledgeable, and proactive in resolving issues.

A few users note slow response times and frustration with limited support channels, such as reliance on email or ticketing.

Support options

Knowledge base

Chat

Email/help desk

Phone support

Faqs/forum

Training options

Live online

Webinars

Documentation

In person

Videos

To see what individual users say about Luma Health's customer support, check out the review snippets below.

“It's amazing that you can set perimeters to pretty much every function. If Luma doesn't do a task yet, the customer service team is AMAZING at working with their developers to try to implement whatever you'd like the software to do. ”

Taylor E.

Front Desk / Luma Supervisor

“The response time to have something looked at and changes made was very impressive as once you buy the product, good customer service is so very necessary and Luma was able to work with us in a positive and helpful way.”

Tina C.

Practice Administrator

“I believe that this company lacks customer support. If you are having an issue you have to submit a ticket and wait for a reply.”

Rita E.

Medical Assistant

Luma Health FAQs

Q. Who are the typical users of Luma Health?

Luma Health has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What languages does Luma Health support?

Luma Health supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, German, Italian, Korean, Polish, Portuguese, Russian, Spanish

Q. Does Luma Health offer an API?

Yes, Luma Health has an API available for use.

Q. What level of support does Luma Health offer?

Luma Health offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum