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OhMD
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omni-channel patient communication to reduce call volume
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OhMD - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
OhMD overview
What is OhMD?
OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system.
OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control.
Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload.
Practices use OhMD to deflect inbound calls to text and AI conversations, improve patient access, and reduce staff burnout without hiring additional staff or outsourcing call centers.
Customers report measurable results, including fewer staff-handled calls, lower communication costs, and improved patient satisfaction. Over 40,000 providers use OhMD to simplify patient communication while keeping staff in control.
Key benefits of using OhMD
Deflect routine phone calls into text and AI-assisted conversations while ensuring staff can step in when needed.
Unify patient communication
Manage calls, texts, and web chats in a single inbox without switching tools or losing context.
Keep humans in the loop
AI handles routine requests, but staff always retain visibility and control over patient conversations.
Improve front desk efficiency
Reduce phone interruptions, shorten response times, and allow staff to focus on higher-value patient interactions.
Increase patient access
Answer patient requests 24/7 with AI-assisted scheduling and messaging without adding headcount.
Lower operational costs
Reduce reliance on outsourced call centers and minimize staffing pressure caused by phone volume.
Support compliant communication
HIPAA-compliant messaging, calling, and AI workflows designed for healthcare environments.
Starting price
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with better value for money
OhMD’s user interface
OhMD reviews
Overall rating
3.3
/5
3
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
1
1
0
0
1
OhMD's key features
Most critical features, based on insights from OhMD users:
All OhMD features
Features rating:
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OhMD pricing
Pricing plans
Pricing details:
Communicate
No pricing info
Features included:
- Two-way SMS & Secure Texting
- Text-enabled Landline
- Unified Inbox for All Communications
- Call-to-Text - Call deflection to text message
- Voicemail Transcription
- Broadcast Messaging - One-to-many texting
- Text Message Attachments
- Outbound Voice Calling
- Video Visits - Telemedicine
- Live Web Chat
- Standard Autopilot - Keyword-triggered automated text workflows for common request like scheduling, Rx refills, etc.
- Unlimited Patients
- Desktop/Mobile Access for Staff
- Colleague Messaging
- Business Associate Agreement (BAA)
- Digital forms (à la carte)
Automate
No pricing info
Features included:
- Everything in Communicate plan
- EHR integration
- AI Voice & Text Agent - Resolves 100% of routine patient calls and texts like scheduling, Rx refill requests, and general practice questions
- AI Smart Assignments - Message triaging to the right person/team by message intent
- Premium Support
- Digital forms (à la carte)
User opinions about OhMD price and value
Value for money rating:
OhMD integrations (20)
Integrations rated by users
We looked at 3 user reviews to identify which products are mentioned as OhMD integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
OhMD support options
Typical customers
Platforms supported
Support options
Training options
OhMD FAQs
OhMD has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
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Q. What languages does OhMD support?
OhMD supports the following languages:
English
Q. Does OhMD support mobile devices?
OhMD supports the following devices:
Android, iPhone
Q. Does OhMD offer an API?
Yes, OhMD has an API available for use.
Q. What level of support does OhMD offer?
OhMD offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base