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ShiftCare
4.8
(96)

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Helping you deliver a higher standard of care.

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(8)

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ShiftCare Pricing

Pricing overview

Value for money rating

4.8

/5

96

Price starts from

9

/user

Per month

Pricing options
Free plan
Subscription
Free trial

What users say

The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too.
We chose shiftcare because of it's simlicity in use and the cost compared to other systems. More than happy with the software and organisation.

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Reviewers who mentioned pricing said:

CP
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Christine P.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Database for shifts

Reviewed 2 years ago

Very happy, it has everything I was looking for. It is affordable Great staff Helps us to comply with NDIS audit

Pros

1. It is very easy to use for both admin (those you create and change shifts) as well as for staff (who uses the app from their phone). 2. It is linked to a GPS, so when workers clock on we can see where they were. This is so useful for auditing. 3. Shiftcare staff are very professional and always ready to help. I like that they are constantly improving the site. It is affordable and price can constantly change according to the number of staff we have We can share notes with other staff members so other healthcare involved can know about it the health condition of our common client

Cons

1. Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients). But. it might be just us, the way we are running the payments.

Vendor response

Hi Christine, thank you for such a thorough review. It is great to hear of the value you're getting out of the software. I've also forwarded your 'cons' to the team :-)

TP
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Tina P.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ShiftCare Review from CEO

Reviewed 10 months ago
Pros

Easy to use, Shiftcare themselves have great communication and customer service skills, Answered all my questions and were able to help us effectively take off

Cons

Nothing, its easy to use and great value for money

Vendor response

Hi Tina, thanks so much for taking the time to leave a positive review. We pride ourselves on our excellent customer service, so we are really pleased to hear they were so helpful!

KM
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Karen M.

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fantastic System

Reviewed a year ago

Overall I am very satisfied with ShiftCare. You won't find a single system out there that won't incur feedback with personal preferences and I think overall, ShiftCre has nailed it.Notes and communication is should be easily recorded and separated, for example keep shift notes, incidents and case notes separate.

Pros

Incredibly simple to use, it syncs with accounting systems so well. It has been very easy to use and navigate and very minimal training required to use it. The app is very easy to use also, I love the constant support and information provided by ShiftCare and very rarely are there technical issues if any at all.Some systems over complicate things with their set outs and when there are too many options...

Cons

I love how you can add things to the system like forms ect to work with your in-house documents. It would be great if there was a bulk upload for documents to save time.The schedule when opened should reflect the current week to avoid rostering errors.I also feel that shift care is slightly too expensive for app only users as well.

Vendor response

Hi Karen, thank you for your review of ShiftCare. We're really thrilled that you find our system simple to use. Your suggestions regarding bulk document uploads, schedule visibility, and pricing are noted. We're glad you chose ShiftCare and thank you for your support!

BH
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Belinda H.

Individual & Family Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use software for our private homecare business

Reviewed 2 years ago

We have only needed to use the online technical assistance to help us understand the software. So far everything has met our needs. Any time that I have emailed a ShiftCare representative, their response has always been efficient, friendly and professional.

Pros

We have found ShiftCare very easy to get started and affordable for start-up businesses like ours. We like the clock-in and out feature for staff members to use and the scheduler is very effective ensuring our client service times don't overlap. The document hub for staff certifications tells us as soon as any staff documents are out of date and we need to follow up. So far we haven't hit any major snags but if we do, I know that the back up customer support is available and efficient. There is plenty of information on the app (What's New on ShiftCare section to keep you informed but also know you can get in contact with the ShiftCare staff anytime and they can help you.

Cons

Nothing yet, still learning all the features and tailoring the software to meet our small business needs.

DZ
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David Z.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bang for your buck

Reviewed 9 months ago
Pros

Good value and easy to use for scheduling staff and client management

Cons

More options with case notes, for example there is no flexibility with adding more options to add different case note templates

Vendor response

Hi David, We really appreciate you taking the time to leave a positive review on your ShiftCare experience! We will definitely take your feedback on board. Thanks again!

HH
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Hayden H.

Mental Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good product for the money you spend, major drawbacks but overall good quality.

Reviewed 2 years ago

It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like.

Pros

Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms.

Cons

Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero.

Vendor response

Thank you Hayden - some good food for thought which I've shared with our dev team. We take pride in our software being simple and user friendly so any inefficiencies or frustrations are priorities for us to solve.

AE
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Aleesha E.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Product for Scheduling of Support Workers

Reviewed 5 months ago

RECOMMEND IT 100%!!! Its the best system Ive used and suits our business perfectly!

Pros

The price made it affordable for us and we are now able to manage compliance easily. Scheduling the team is super easy and has made communicating change of shifts a breeze.

Cons

Nothing to report on this, myself and the team love it!

Vendor response

Hey Aleesha, Thank you for your positive review. We are pleased to hear that our software has helped you to manage compliance easily and our scheduling features have been very useful! If you ever have any issues, don't hesitate to reach out to our amazing customer service team, they are always happy to help!

VB
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Vanessa B.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very happy!

Reviewed 10 months ago

Very positive. I believe it will save us a lot of time as a team.

Pros

The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too!

Cons

When using on a volume scale, it becomes costly quickly. I'd also love to see a chat function integrated dow the track, to allow staff to communicate in team chats about clients etc.

Vendor response

Hi Vanessa, it's awesome to hear that you're happy with ShiftCare! We are always working on new features so let us know if you have any more ideas.

FH
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Fiona H.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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shiftcare review

Reviewed 2 years ago

overall experience has been great. We chose shiftcare because of it's simlicity in use and the cost compared to other systems. More than happy with the software and organisation

Pros

We use shiftcare for case noting, scheduling, rosters. I find it easy to use for client case noting. It's easy to jump from one client to the next. Adding reports is easy and easy to find. We are happy with the amount of information we need to add for client details. We have had great interactions with the shiftcare team. They are always available to chat when we need help. We have had a zoom meeting with the team to discuss things we would like added to shiftcare and they were more than happy to work on their systems to make it easier for us as users.

Cons

Minor things, being able to change the font in case noting

BT
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Beaudene T.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BEST APP FOR NDIS

Reviewed a month ago

The fast response from the support team, the easiness to use the app and system

Pros

the trial was enough for us to know this was the best system to use as a new and growing provider, it was simple and user friendly. you receive outstanding consistent support from the team and took minutes to set up

Cons

I love everything, affordable, simple and easy to use

Vendor response

Hi Beaudene, Thank you for your 5-star review. We're glad you are enjoying all the features ShiftCare has to offer and that is is wasy for your team to use. Our support team are amazing and we're gald to hear that yo've had a positive interaction with them.

RM
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Rorelyn M.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple to use and aesthetically pleasing templates

Reviewed 2 years ago
Pros

We have found Shiftcare easy to use and affordable for a small business like ours. The clock on and off feature is valuable and customer care and help is readily available.

Cons

As its my first experience of this type of software I am not having any issues with it at the moment.

Vendor response

Hi Rorelyn, thanks for the feedback - We look forward to you getting use out of our additional features!

JC
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Jack C.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Would definitely recommend!

Reviewed 2 years ago

Rostering is extremely easy

Pros

Easy to use and great customer service support

Cons

The pricing, it is a bit expensive considering we do lots of shorter shifts and they charge per staff member. Some staff members only work 2 hours a week

SC
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Sandra C.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Performed well - affordable.

Reviewed 2 years ago

I would describe my overall experience as a win. My use of Shiftcare wasn't extensive, I do believe it was beneficial. The most important thing Shiftcare has to offer is a fair price. Ironically I would advise using a seperate billing solution or testing Shiftcares billing before making a decision. Problems solved: The need to manage all compontents of home health care. The need for affordability.

Pros

- Affordable/fair price. - Trustworthy company. - Features/feature quality. Scheduling is excellent. Clock in/out is well documented. - Practical layout. - Learn to use in a reasonable amount of time. - Complaints are heard and addressed.

Cons

- Billing feature is poor, causes time management to suffer. - Support experience not consistent. - Malfunctions -- minimally disruptive.

NB
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Nyree B.

Individual & Family Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All encompassing CRM software for disability support services

Reviewed 2 years ago

Awesome!

Pros

Scheduling, invoicing, links to Xero, staff and participant document management, NDIS price guide links, shift notes

Cons

It doesn't sync staff mileage to their timesheet on Xero

RB
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Rosemarie B.

Hospital & Health Care, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of use

Reviewed 6 months ago
Pros

Easy to set up. Supportive staff. Not too expensive.

Cons

n/a - I was looking for a Canadian company. But none the less, they were extremely trnsparent with pricing and converting of currency.

Vendor response

Hi Rosemarie, Thank you so much for your positive review and feedback. We really appreciate it! We're happy to hear you find the our wonderful staff so supportive, and that the set-up was easy for you!