TherapyNotes Pricing, Features, Reviews & Comparison of Alternatives

TherapyNotes

Online mental health EMR and practice management software.

4.67/5 (548 reviews)

TherapyNotes overview

What is TherapyNotes?

As the most trusted web-based practice management and electronic health records (EHR) software for behavioral health with thousands of active customers and unlimited phone and email support, TherapyNotes helps mental health practitioners and clinicians manage their workflows and administrative tasks. The software offers a variety of features including a client/patient portal, appointment scheduling, psychotherapy and medication management notes, electronic claims and remittance with ERA payment posting, and patient records management. It is suitable for psychotherapzy, psychiatry, counseling, social work and other behavioral health practices of all sizes, including solo and group practices. TherapyNotes also supports practices that have multiple locations, as well as clinicians who need access to records outside of their home office.

TherapyNotes provides automatic to-do lists after each appointment that streamline user’s daily workload ensuring that you complete your treatment plans, sign unsigned notes, follow up with patients, or contact the patient's PCP, in addition to many other helpful reminders. You'll never forget to do a note! TherapyNotes also ensures that patients do not miss appointments since it sends automatic email, text or phone reminders. Users can also sync their schedule with Google calendar, iCal, Outlook or any other compatible calendar software. TherapyNotes supports the creation and storage of electronic medical records including intake notes, treatment plans, psychological evaluations and progress notes. Notes come with drop-down menus and click boxes to allow for speedy input. These notes are encrypted and backed-up, and can be downloaded as PDF files. TherapyNotes billing tools streamline billing procedures and support electronic claims, billing reports, patient statements and credit card processing. TherapyNotes electronic (EDI) claims uses notes and other settings to generate and submit insurance claims. The software also supports role-based user access and customizable security settings.

TherapyNotes is compliant with HIPAA and other insurance requirements and uses a fully encrypted centralized database. The product is compatible with iPad, iPhone and Android devices. TherapyNotes is also used in classrooms and university training clinics to give students experience of a real-world system.

Pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TherapyNotes screenshot: TherapyNotes offers automatic to-do-lists to help streamline workflows, track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.TherapyNotes OverviewTherapyNotes screenshot: TherapyPortal.com (TherapyNotes client portal) enables clients to schedule and view appointments online. Patients or clients can also pay bills using credit cards. TherapyNotes screenshot: The calendar will help your clinicians, schedulers, and practice administrators schedule and organize appointments, set reminders, and flag appointment alerts.TherapyNotes screenshot: TherapyNotes "Intake Note" templates help you create and store electronic medical records for patients.TherapyNotes screenshot: Easy to use "Treatment Plan" templates include auto-expanding and adjustable fields, as well as searchable ICD-10 codes to help you quickly enter diagnoses. TherapyNotes screenshot: Form-based "Progress Note" templates auto-fill applicable note fields from appointment information and previous Intake Notes and Treatment Plans. Searchable ICD-10 codes, pull-down menus and check boxes help you quickly enter diagnoses and note info. TherapyNotes screenshot: Save notes for completion later, and/or electronically sign and save your Progress Notes. Applicable information can be transcribed automatically to CMS-1500 forms or can be electronically transmitted to insurance companies.  TherapyNotes screenshot: TherapyNotes helps you create form-based treatment plans and progress notes with pull-downs, check boxes, auto-filled fields, searchable ICD-10 codes, and adjustable text boxes. History buttons allow you to use information from previous notes. TherapyNotes screenshot: TherapyNotes works great on Windows, Mac, iPad and other tablets and mobile devices. Sync calendar information to Google Calendar, Outlook, iCal, or other calendar software on any device. TherapyNotes screenshot: Collect and track patient patients, swipe credit cards, submit electronic claims to insurance companies using TherapyNotes EDI, and receive, view and post insurance payments with Assisted ERA Payment Posting.

TherapyNotes reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.7
  4.7
Madison (Madi) Musson, M.A., ATR-BC, LMFT

Phenomenal Customer Care!

Used daily for 6-12 months
Reviewed 2020-01-18
Review Source: Capterra

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Response from TherapyNotes


Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David D’Alessio

TherapyNotes customer review by a Psychotherapist in Private Practice.

Used daily for 2+ years
Reviewed 2020-06-15
Review Source: Capterra

TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.

Pros
Ease of use, automation of time-consuming tasks, their frequently updated blog of helpful industry information, Customer Service.

Cons
Integrated Telehealth, which they are currently in the process of implementing.

Response from TherapyNotes


Thank you David for the 5-star review! Our new telehealth platform has been well received and works great! I encourage you to give it a try. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Doug Girard

Disappointed after 3 years with the platform

Used daily for 2+ years
Reviewed 2018-03-11
Review Source: Capterra

Pros
Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons
Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jennifer LCSW

My Love/Hate Relationship with This Software

Used weekly for 2+ years
Reviewed 2020-05-17
Review Source: Capterra

As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount of money or in some cases more money as other EHRs that do offer these simplistic features. One good thing is that they did lower the price by $10 per month for solo practices, but I am already paying $79 per month for myself and one intern. That price will increase by $20 per month for every intern I supervise, and I currently have ten prospective interns waiting in the wings. You do the math.

Pros
The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned.

Cons
The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting. TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings.

Response from TherapyNotes


Thank you for the review, Jennifer. We have a team of full-time developers working on TherapyNotes, and we are adding new features and improvements as quickly as we can, and the portal has been of significant priority. In addition to the Patient Information Form, we recently released the Patient Contact Form, and more forms and portal features are in development now. It is certainly not a matter of us refusing to add features, it's just a matter of getting to everything we want to accomplish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Micheal Frances Smith

Therapynotes is true to the promises it makes to customers

Used daily for less than 6 months
Reviewed 2020-02-06
Review Source: Capterra

Pros
I run a small practice and I do most of my own billing, scheduling and of course documentation of my client's progress. This program is comprehensive and easy to use. What really makes this company better than the others in the field is their customer service. Plainly speaking the other companies I've tried offered little or no useable customer service, which resulted in my getting "stuck" on how to use their systems - and having to wait several hours or even days to get an answer on how to use a particular feature.

Cons
Compared to other programs I have used, Therapynotes just doesn't have things I dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TherapyNotes pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

For Practice, Clinic, Hospital, Center, or Facility:
First clinician - $59/month
Additional clinicians - $30/month
Interns - $20/month

For Non-Profit US Organization: $25/month per clinician

14 cents each for electronic claims
14 cents each for text & phone reminders
Free email reminders

TherapyNotes features

Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Document Storage
HIPAA Compliance
Records Management
Reminders
Workflow Management

API (110 other apps)
Automated Scheduling (99 other apps)
Compliance Management (142 other apps)
Customizable Reporting (119 other apps)
Document Management (118 other apps)
Reporting & Statistics (167 other apps)
Self Service Portal (120 other apps)

Videos and tutorials

Additional information for TherapyNotes

Key features of TherapyNotes

  • Encrypted database
  • Appointment Scheduling
  • Electronic Billing
  • Electronic medical records
  • Electronic insurance claims (EDI)
  • Client Portal
  • Electronic Remittance Advice (ERA)
  • Routine backup
  • Appointment reminders
  • Calendar sync
  • Credit card processing
  • HIPAA compliant
  • History review
  • Sync schedule with smartphone or tablet
  • Multi-location support
  • Patient notes
  • Appointment scheduling
  • To-do list
  • Manage workflows
  • Download notes as PDF
  • TherapyNotes EDI
  • Integrated billing
  • Customizable settings & portal
  • Role-based access
  • Paperless system
View All Features

Benefits

* To-do list feature helps track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.

* TherapyPortal.com (TherapyNotes client portal) enables patients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.

* Practices can submit and track insurance claims electronically using TherapyNotes EDI.

* Assisted ERA Payment Posting simplifies how you view and post payments and remittance sent from insurance.

* Automate email, phone and text reminders sent to clients to reduce the number of no-shows and decrease practice expenses.

* Choose from a variety of note templates for treatment plans, psychological evaluations and progress reports, and store a history of all past notes.

* Full ICD-10 support and searchable ICD-10 codes to help you enter diagnoses in a flash.

* Supervision capabilities and a 'Bill As Supervisor' function simplifies how you manage clinicians and interns in your practice.

* TherapyNotes offers additional features such as integration with dictation software tools such as Dragon NaturallySpeaking for note-taking, and built-in spellcheckers for mental health words.

* Unlimited world class and highly praised phone and email support is included with your subscription.