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TherapyNotes Logo
TherapyNotes

Online mental health EMR and practice management software.

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TherapyNotes Pricing, Features, Reviews and Alternatives

TherapyNotes product overview

Price starts from

49

/user

Per month

What is TherapyNotes?

As the most trusted web-based practice management and electronic health records (EHR) software for behavioral health with thousands of active customers and unlimited phone and email support, TherapyNotes helps mental health practitioners and clinicians manage their workflows and administrative tasks. The software offers a variety of features including a client/patient portal, appointment scheduling, psychotherapy and medication management notes, electronic claims and remittance with ERA payment posting, and patient records management. It is suitable for psychotherapzy, psychiatry, counseling, social work and other behavioral health practices of all sizes, including solo and group practices. TherapyNotes also supports practices that have multiple locations, as well as clinicians who need access to records outside of their home office.

Key benefits of using TherapyNotes

* To-do list feature helps track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.

* TherapyPortal.com (TherapyNotes client portal) enables patients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.

* Practices can submit and track insurance claims electronically using TherapyNotes EDI.

* Assisted ERA Payment Posting simplifies how you view and post payments and remittance sent from insurance.

* Automate email, phone and text reminders sent to clients to reduce the number of no-shows and decrease practice expenses.

* Choose from a variety of note templates for treatment plans, psychological evaluations and progress reports, and store a history of all past notes.

* Full ICD-10 support and searchable ICD-10 codes to help you enter diagnoses in a flash.

* Supervision capabilities and a 'Bill As Supervisor' function simplifies how you manage clinicians and interns in your practice.

* TherapyNotes offers additional features such as integration with dictation software tools such as Dragon NaturallySpeaking for note-taking, and built-in spellcheckers for mental health words.

* Unlimited world class and highly praised phone and email support is included with your subscription.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

Live Online
Documentation
Videos
Webinars

TherapyNotes pricing information

Value for money

4.6

/5

706

Starting from

49

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TherapyNotes features

Functionality

4.5

/5

706

Total features

90

7 categories

Most valued features by users

HIPAA Compliant
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Patient Records Management
Alerts/Notifications
Appointment Scheduling

Functionality contenders

TherapyNotes users reviews

Overall Rating

4.7

/5

706

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

547

122

21

9

7

Pros
Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.
Cons
I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
One more complaint: I have been a psychologist for over 25 years.

Overall rating contenders

Overall Rating

My experience with therapy notes after 2 years

Reviewed a year ago

Transcript

Melech: Hi, I'm Melech. I am the owner and practitioner of my practice. I purchased TherapyNotes. I would...

JK
AvatarImg

Jane K.

Therapist

Mental Health Care, self-employed

Review source

Overall Rating

Great customer service

Reviewed a year ago

Transcript

Jane K.: Hi, my name is Jane and I'm the owner, clinician of my own company. I give TherapyNotes four...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phenomenal Customer Care!

Reviewed 3 years ago

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Vendor response

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Excellent Customer Service Experience

Reviewed 13 days ago

Overall, my experience has been positive. I had one customer service call that left me less than enthused, but when I had my more recent call, the tech was not only helpful with regard to the known things the product can do, but helped me figure out a solution to my issue by using her test system to see how changes impacted the system. Her trouble shooting skills were excellent and appreciated.

Pros

My rating is based on what I felt was an excellent customer service experience with their tech help team. The member with whom I interacted was not only knowledgeable about the product, she demonstrated a problem solving aptitude which greatly helped me find the answers I needed. She was helpful throughout the process and provided excellent notes to help me implement the solutions at which we arrived.

Cons

Regarding Therapy Notes in total, I have my frustrations with the system, particularly around reports and getting information out of the system (although I admit that may be somewhat user error/ignorance at play). I wish it had a check-in feature and a better "appointment count" process than the note count. I wish certain reports were tied to the actual date of the appointment and not things like "when the note was completed" or "when the payment was input."

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

TherapyNotes is strong overall but has numerous problems it hasn't addressed since its inception

Reviewed a year ago

I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice. One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions...

Pros

I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.

Cons

(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary...

Vendor response

Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing. 1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern. 2. We will look into why you received poor email support. The people that answer...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TherapyNotes is SPECTACULAR!

Reviewed 2 months ago

I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system.

Pros

The Customer Support Team is STELLAR!!!!

Cons

Nothing after several years of using it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Therapy Notes....Easy To use and understand

Reviewed 2 months ago

Overall, I'm very pleased with therapy notes, no problems that I haven't been able to resolve within a day or two. I highly recommend them. Very low learning curve to get up and running. Easy to see billables by patient or your entire group or practice.

Pros

HIPPA Compliant telehealth connections and e-mail and documentation Easy scheduling Easy patient set-up Great customer service support by e-mail and phone Good templetes Easy fillable documents Continual addition of new products

Cons

No website availability no symptom check lists (PHQ-9, PLC-5.....) You can upload your own and send to your patient through the portal, however you can't insert it into your note.

TherapyNotes FAQs and common questions

Q. What type of pricing plans does TherapyNotes offer?

TherapyNotes has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of TherapyNotes?

TherapyNotes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does TherapyNotes support?

TherapyNotes supports the following languages:
English


Q. Does TherapyNotes support mobile devices?

TherapyNotes supports the following devices:
iPad


Q. Does TherapyNotes offer an API?

No, TherapyNotes does not have an API available.


Q. What other apps does TherapyNotes integrate with?

TherapyNotes integrates with the following applications:
Microsoft Outlook, iCloud, Google Calendar


Q. What level of support does TherapyNotes offer?

TherapyNotes offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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