TherapyNotes Pricing, Features, Reviews & Alternatives

TherapyNotes

Online mental health EMR and practice management software.

4.67/5 (630 reviews)

TherapyNotes overview

What is TherapyNotes?

As the most trusted web-based practice management and electronic health records (EHR) software for behavioral health with thousands of active customers and unlimited phone and email support, TherapyNotes helps mental health practitioners and clinicians manage their workflows and administrative tasks. The software offers a variety of features including a client/patient portal, appointment scheduling, psychotherapy and medication management notes, electronic claims and remittance with ERA payment posting, and patient records management. It is suitable for psychotherapzy, psychiatry, counseling, social work and other behavioral health practices of all sizes, including solo and group practices. TherapyNotes also supports practices that have multiple locations, as well as clinicians who need access to records outside of their home office.

TherapyNotes provides automatic to-do lists after each appointment that streamline user’s daily workload ensuring that you complete your treatment plans, sign unsigned notes, follow up with patients, or contact the patient's PCP, in addition to many other helpful reminders. You'll never forget to do a note! TherapyNotes also ensures that patients do not miss appointments since it sends automatic email, text or phone reminders. Users can also sync their schedule with Google calendar, iCal, Outlook or any other compatible calendar software. TherapyNotes supports the creation and storage of electronic medical records including intake notes, treatment plans, psychological evaluations and progress notes. Notes come with drop-down menus and click boxes to allow for speedy input. These notes are encrypted and backed-up, and can be downloaded as PDF files. TherapyNotes billing tools streamline billing procedures and support electronic claims, billing reports, patient statements and credit card processing. TherapyNotes electronic (EDI) claims uses notes and other settings to generate and submit insurance claims. The software also supports role-based user access and customizable security settings.

TherapyNotes is compliant with HIPAA and other insurance requirements and uses a fully encrypted centralized database. The product is compatible with iPad, iPhone and Android devices. TherapyNotes is also used in classrooms and university training clinics to give students experience of a real-world system.

Pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TherapyNotes screenshot: TherapyNotes offers automatic to-do-lists to help streamline workflows, track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.TherapyNotes screenshot: TherapyPortal.com (TherapyNotes client portal) enables clients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.TherapyNotes screenshot: The calendar will help your clinicians, schedulers, and practice administrators schedule and organize appointments, set reminders, and flag appointment alerts.TherapyNotes screenshot: TherapyNotes "Intake Note" templates help you create and store electronic medical records for patients.TherapyNotes screenshot: Easy to use "Treatment Plan" templates include auto-expanding and adjustable fields, as well as searchable ICD-10 codes to help you quickly enter diagnoses.TherapyNotes screenshot: Form-based "Progress Note" templates auto-fill applicable note fields from appointment information and previous Intake Notes and Treatment Plans. Searchable ICD-10 codes, pull-down menus and check boxes help you quickly enter diagnoses and note info.TherapyNotes screenshot: Save notes for completion later, and/or electronically sign and save your Progress Notes. Applicable information can be transcribed automatically to CMS-1500 forms or can be electronically transmitted to insurance companies.TherapyNotes screenshot: TherapyNotes helps you create form-based treatment plans and progress notes with pull-downs, check boxes, auto-filled fields, searchable ICD-10 codes, and adjustable text boxes. History buttons allow you to use information from previous notes.TherapyNotes screenshot: TherapyNotes works great on Windows, Mac, iPad and other tablets and mobile devices. Sync calendar information to Google Calendar, Outlook, iCal, or other calendar software on any device.TherapyNotes screenshot: Collect and track patient patients, swipe credit cards, submit electronic claims to insurance companies using TherapyNotes EDI, and receive, view and post insurance payments with Assisted ERA Payment Posting.

TherapyNotes user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.7
  4.7
Madison (Madi) M.

Phenomenal Customer Care!

Used daily for 6-12 months
Reviewed 2020-01-18
Review Source: Capterra

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Response from TherapyNotes


Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mary Kate S.

No regrets

Used daily for 1-2 years
Reviewed 2021-04-20
Review Source: Software Advice

I chose this product for the value and the reputation for outstanding support. I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.

Pros
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features. Updates are never disruptive and always ultimately improve our workflow.

Cons
Enrollment for ERAs, EFTs, and EDI could be smoother- the clearinghouse is a separate entity, and the instructions they provide through Therapy Notes aren't always clear or complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marcia R.

TherapyNotes is strong overall but has numerous problems it hasn't addressed since its inception

Used daily for 2+ years
Reviewed 2021-03-07
Review Source: Capterra

I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice. One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions you about, doing certain notes out of order. Cautioning is a superb idea. We all get sloppy. Preventing is something altogether different. If I got a lecture (which I did) from someone who received their clinical psych PhD from my alma mater,UCLA, I might not be offended by the condescending tone I received when the woman informed me about the "golden thread" for conceptualizing clients. There was no "we chose to...." They are RIGHT. And another: you can enter a considerable amount of information, especially in billing, and then be told it can't be stored because it isn't properly allocated, or whatever. Can't they store it and flag it so you can return? I've wasted a lot of time here. There's no way to know in advance that you'll lose the information until you go to save it.

Pros
I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.

Cons
(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?

Response from TherapyNotes


Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing.

1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern.
2. We will look into why you received poor email support. The people that answer email are the same people that provide stellar phone support.
3. We have no plans to have a printed manual. The Help Center (support.therapynotes.com) is our digital manual.
4. If you can't find your answers in the help center, please call for support and we'll help out. We are readily available. I agree there's an opportunity to add more content.
5. We didn't divert anyone to work on telehealth. There are 6 development teams, one of which was already working on Telehealth. We are always hiring more developers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Tammy K.

Therapy Notes makes billing a Breeze

Used daily for 2+ years
Reviewed 2021-06-10
Review Source: Capterra

Therapy Notes made my transition from group practice to private solo practice effortless. They imported my client contact list and populated the demographic info in 1 easy step. They do all the billing from submission to payment with a simple click of a button from me. They provide friendly telephone access to knowledgeable support techniques late evening hours and weekends. They follow up each support call with an email explaining all steps they took during the call and instructions for me to complete any details that may need follow through from me. They make business management a breeze which is saying a lot coming from a completely uninformed therapist like myself. Thank you Therapy Notes😊

Pros
I love the ease of use and practical applications Therapy Notes provides. They do ALL the billing work from submission to payment and they provide telephone access to technicians after hours and weekends.

Cons
I love everything about Therapy Notes. I have zero complaints.

Response from TherapyNotes


Thank you Tammy for the glowing review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Barry S.

Initial impression

Used daily for free trial
Reviewed 2021-05-28
Review Source: Capterra

Overall, very positive experience. Although it proved to be frustrating in the early stages, I realize that I’ve been able to upload a practice of about 30 patients within a month, and get more comfortable with the system.

Pros
I appreciate the cues promoting more detailed and specific treatment planning. I also really like the to do list, accessible from the main page, as well as in each client record. I have found the phone support to be excellent although at times, the wait to speak to a support person can be long. The main reason I continued with therapy notes was the opportunity to use their card services, which appears to have the lowest fees of the more common credit card service providers.

Cons
I would like to be able to more easily customize the reporting aspects of the clinical note and treatment plan. And the billing component has been rather awkward to use. I was, however, dismayed that my application to enroll in credit card services was denied, due to lacking proof of an office lease. I am primarily doing virtual care and so I lease hourly when I need to see a client in person. I am hopeful that the client services support person has found a solution and I should be accepted for credit card services within a couple of days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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TherapyNotes pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

For Practice, Clinic, Hospital, Center, or Facility:
First clinician - $59/month
Additional clinicians - $30/month
Interns - $20/month

For Non-Profit US Organization: $25/month per clinician

14 cents each for electronic claims
14 cents each for text & phone reminders
Free email reminders

TherapyNotes features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Compliance Management
HIPAA Compliant
Medical Billing
Multi-Location
Patient Records Management
Records Management
Reminders
Self Service Portal
Workflow Management

Document Management (234 other apps)
E-Prescribing (217 other apps)
Reporting & Statistics (299 other apps)
Scheduling (255 other apps)

Additional information for TherapyNotes

Benefits

* To-do list feature helps track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.

* TherapyPortal.com (TherapyNotes client portal) enables patients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.

* Practices can submit and track insurance claims electronically using TherapyNotes EDI.

* Assisted ERA Payment Posting simplifies how you view and post payments and remittance sent from insurance.

* Automate email, phone and text reminders sent to clients to reduce the number of no-shows and decrease practice expenses.

* Choose from a variety of note templates for treatment plans, psychological evaluations and progress reports, and store a history of all past notes.

* Full ICD-10 support and searchable ICD-10 codes to help you enter diagnoses in a flash.

* Supervision capabilities and a 'Bill As Supervisor' function simplifies how you manage clinicians and interns in your practice.

* TherapyNotes offers additional features such as integration with dictation software tools such as Dragon NaturallySpeaking for note-taking, and built-in spellcheckers for mental health words.

* Unlimited world class and highly praised phone and email support is included with your subscription.