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WebPT
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Everything you need to run a successful practice.
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WebPT - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
WebPT overview

Based on 478 verified user reviews
What is WebPT?
By industry, WebPT reviewers are most commonly professionals in medical practice (59%). The most frequent use case for WebPT cited by reviewers is physical therapy (72% of reviewers).
What do users say about WebPT pricing?
Reviewers appreciate that WebPT offers affordable options for solo practitioners and a free version with basic features. Some users say costs rise sharply with more users, and they report frequent price hikes and hidden fees reduce value for money.
What are the most popular integrations for WebPT?
The WebPT integration most frequently cited by reviewers is Therabill, a therapy product rated 4.0 out of 5 for its integration with WebPT.
Starting price
Alternatives
with better value for money
Pros & Cons
Patient Schedule
Patient Clinic
Navigation
Billing Service
Customer Support
Documentation
WebPT’s user interface
WebPT pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.1
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about WebPT?
By industry, WebPT reviewers are most commonly professionals in medical practice (59%). The most frequent use case for WebPT cited by reviewers is physical therapy (72% of reviewers).
Select to learn more
Who uses WebPT?
Based on 478 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
WebPT's key features
Most critical features, based on insights from WebPT users:
All WebPT features
Features rating:
WebPT awards
WebPT alternatives
WebPT pricing
Pricing plans
Pricing details:
User opinions about WebPT price and value
Value for money rating:
Of 36 reviews that provide robust commentary on WebPT's price and value, 57% mention it in a positive light.
Reviewers appreciate that WebPT offers an affordable option for solo practitioners and a free version with basic functionalities. Some users say the platform is cost-effective for small practices and delivers essential features at a reasonable price. They indicate that WebPT is one of the more affordable systems compared to competitors. However, some reviewers feel the cost increases significantly as more users are added or as business needs grow. Users think frequent price hikes, lack of transparency about additional fees, and high costs for certain features reduce its overall value for money. Some users report that non-profits and larger practices find it especially expensive.
, and
To see what individual users think of WebPT's cost and value, check out the review excerpts below.
WebPT integrations (23)
WebPT customer support
What do users say about WebPT customer support?
Customer support rating:
We analyzed 119 verified user reviews to identify positive and negative aspects of WebPT customer support.
Widespread user sentiment highlights WebPT's customer support as responsive, knowledgeable, and consistently helpful.
A subset of reviewers appreciate the quick turnaround time and clear guidance provided by the support team.
Multiple users note that support is accessible, friendly, and effective during onboarding and ongoing use.
A small group of reviewers report slow response times, inconsistent communication, and difficulty reaching support, especially during transitions.
Support options
Training options
To see what individual users say about WebPT's customer support, check out the review snippets below.
“Customer service is paramount when implementing any EMR system and WebPT excels in this, but what is more impressive is that the outstanding customer service continues every day whether being a new customer or being 3 years in. ”
Brian H.
Owner, CEO HARTZ Physical Therapy
“The tech support personnel at Web PT are extremely knowledgeable about the product and they typically have any issues I have resolved in a matter of minutes. ”
Pamela P.
Office and
“My experience with WebPT has been challenging, particularly due to issues with their customer service. While their product itself is decent, the constant turnover in staff led to a lack of consistency in communication.”
Garima J.
Director
WebPT FAQs
WebPT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is WebPT used for?
Established in 2008, WebPT is the nation’s most trusted outpatient rehab therapy software platform in the country, helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run successful and efficient practices to improve care delivery and optimize business performance—all within a single, integrated platform. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting superior collaboration across patient care teams and with third-party payers. With a history rooted in rehab therapy, WebPT has spent the past 15 years evolving its services and products to build the most comprehensive, data-rich, and easy-to-use platform available in the outpatient rehab therapy space today. In addition to its flagship EMR, which maintains a 99% uptime rate, WebPT offers a host of practice management solutions, including: • integrated billing software, • revenue cycle management services, • electronic benefit verification, • digital patient intake, • patient engagement tools, • marketing tools and automation, • remote therapeutic monitoring, • virtual (telehealth) visits, • outcomes tracking, • operational reporting and analytics, • MIPS reporting, • continuing education support, and • a marketplace to purchase clinic equipment at discounted prices. Above all, WebPT is a purpose-driven company that puts its Members first—which is in part demonstrated by the company’s 99% customer retention rate. Furthermore, WebPT offers free onboarding and free, unlimited US-based product and account support to ensure Members’ continued success. Members can also trust their data is safe, thanks to WebPT’s ISO 27001 certification—the platinum standard in excellence for information security management. WebPT has everything members need to run a successful practice—all in one platform, but still offers system integration with more than 60 vendors as a commitment to healthcare interoperability. Headquartered in Phoenix, AZ, WebPT has been listed on Inc. Magazine’s list of the nation’s 5,000 fastest-growing companies nine years in a row—earning it a spot on the prestigious Inc. Honor Roll. WebPT has also won the MedTech Breakthrough Awards 2022 for Best Patient Registration and Scheduling Solution and 2021 award for Best Patient Relationship Management Solution.
Q. What are the benefits of using WebPT?
• Front Office: Modernize and streamline operations with customizable scheduling, digital patient intake, electronic benefit verification, free faxing, automated appointment reminders, and integrated payments.
• Documentation: Document efficiently and defensibly with customizable SOAP notes, therapy-centric templates, and built-in compliance safeguards.
• Back Office: Bill better, faster with our integrated billing solutions or outsource your billing completely with our best-in-class revenue cycle management services.
• Patient Engagement: Keep patients engaged in their care plan with our patient portal, home exercise platform, in-app messaging, virtual visits, and remote therapeutic monitoring.
• Outcomes: Excel in value-based care and easily fulfill quality measure reporting requirements with our CMS-approved QCDR and MIPS solution.
• Business Reporting: Make intelligent business decisions with real-time data at your fingertips.
• Marketing/SEO: Acquire, retain, and re-engage patients with rehab therapy’s leading patient marketing solution.
Q. What languages does WebPT support?
WebPT supports the following languages:
English
Q. Does WebPT offer an API?
Yes, WebPT has an API available for use.
Q. What level of support does WebPT offer?
WebPT offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support



































