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Patient Engagement Software with Live Chat (2026)

Last updated: February 2026

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Key features of Patient Engagement Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

HIPAA Compliant: Reviewers emphasize secure handling of patient data, regulatory compliance, and patient privacy protection as essential aspects. 97% of reviewers rated this feature as important or highly important.
Appointment Management: Users find online booking, rescheduling, and reminders helpful for reducing missed appointments and managing patient schedules efficiently. 95% of reviewers rated this feature as important or highly important.
Confirmations/Reminders: Automated reminders help reduce no-shows, allowing patients to confirm, reschedule, or cancel, which optimizes clinic schedules. 92% of reviewers rated this feature as important or highly important.
Messaging: Real-time, HIPAA-compliant messaging improves communication with patients for scheduling, clinical inquiries, and updates, enhancing patient engagement. 91% of reviewers rated this feature as important or highly important.
Appointment Scheduling: Efficient scheduling integrates reminders and messaging, reducing phone calls and streamlining the booking process. 87% of reviewers rated this feature as important or highly important.
Mobile Access: Mobile access is valued for its flexibility, allowing patients and providers to manage appointments and communications on-the-go. 86% of reviewers rated this feature as important or highly important.