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Property & Channel Management, Booking Engine, Guest Comms

(2)

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eviivo Pricing, Features, Reviews and Alternatives

eviivo FAQs

Q. What type of pricing plans does eviivo offer?

eviivo has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of eviivo?

eviivo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does eviivo support?

eviivo supports the following languages:
English, French, German, Italian, Portuguese, Spanish


Q. Does eviivo support mobile devices?

eviivo supports the following devices:
Android, iPad, iPhone


Q. Does eviivo offer an API?

Yes, eviivo has an API available for use.


Q. What other apps does eviivo integrate with?

eviivo integrates with the following applications:
PayPal, Duve


Q. What level of support does eviivo offer?

eviivo offers the following support options:
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

eviivo product overview

Price starts from

40

Per month

Flat Rate

What is eviivo?

eviivo Suite is an all-in-one booking and property management system (PMS) suitable for hospitality businesses of all types and sizes. It offers a single, centralized, cloud-based platform from which to manage all your reservations, stakeholders and booking channels, including your own website. And its advanced AI-powered technology allows you to manage all guest communications, and all payment collections in one place – regardless of the booking source or property location.

Key benefits of using eviivo

  • eviivo Suite provides a single, centralized all-in-one platform rather than a tangled web of integrations. Users have less to learn, enjoy a faster ramp-up for their teams, and are able to get more done, faster and more cost efficiently.

  • eviivo Suite automates areas that other systems barely reach, allowing users to save costs, overcome staff shortages and gain back valuable work hours.

    eviivo Suite is a full multi-user, multi-property, multi-channel platform allows users to manage all their accommodation businesses and bookings at a glance, and to provide access and/or communicate with both internal and external stakeholders.

  • An award-winning color-coded booking calendar helps users to manage and review all bookings accurately and efficiently from one screen, regardless of source or location, via a web browser or via eviivo’s mobile app.

  • eviivo’s leading OTA integrations provide deeper coverage than most alternatives, and put an end to manual updates, saving users hours per week, while avoiding overbookings.

  • eviivo provides full Level 1 Payment Card Industry (PCI) compliance, allowing users to store, view and manage payment cards securely.

  • eviivo Suite’s unparalleled payment automation allows users to set fully automated payment schedules that work best for their business and improve control over their cash flows.

  • eviivo’s ground-breaking, AI-powered Concierge allows users to achieve 24/7 responsiveness to online guest enquiries, even when no one is available.

  • eviivo Conversations provide full email automation and a unified inbox where users can manage all guest communications, including Booking.com, Airbnb, Vrbo and Expedia messages as well as their own direct emails.

  • eviivo's policy management, dynamic pricing rules, and the widest array of promotional tools enable users to manage rates effectively, in bulk, and devise smart pricing strategies for growth.

  • A comprehensive set of KPI dashboards, performance reports and built-in period-end trial balances provide effective resources for revenue managers and accountants – while a rich set of open APIs and integrations expand operational workflow integration with countless other applications and web services.

  • eviivo’s award-winning native mobile application, available on iOS and Android, gives users the flexibility to manage their business on the move from any smartphone or tablet device. The only mobile app to support booking and rate calendars on a full multi-property, multi-channel basis.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum
    Email/Help Desk

    Training options

    Live Online
    Documentation
    Webinars
    Videos
    In Person

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    eviivo pricing information

    Value for money

    4.0

    /5

    383

    Starting from

    40

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    eviivo features

    Functionality

    4.0

    /5

    383

    Total features

    106

    7 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Third-Party Integrations
    Reporting & Statistics
    Reporting/Analytics
    Calendar Management
    API

    Functionality contenders

    eviivo users reviews

    Overall Rating

    4.1

    /5

    383

    Positive reviews

    77

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.48/10
    Rating distribution

    5

    4

    3

    2

    1

    216

    80

    24

    19

    44

    Pros
    They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with, including the finance/payment teams - great humans.
    I found the set up mostly intuitive, helped by the excellent webinar provided. Thr big help was the friendly and prompt support, this really helped reassure me that this was a quality platform.
    I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season.
    Cons
    The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis.
    We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out.
    I'm in risk of having my Expedia.com account suspended because of Eviivo. When there is a problem Eviivo simply doesn't answer you.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Nikki Louise C.

    Hospitality, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Highly Recommend

    Reviewed 2 years ago

    Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet.

    Pros

    I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us.

    Cons

    A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them.

    PS
    AvatarImg

    Petra S.

    Leisure, Travel & Tourism, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very User Friendly

    Reviewed 4 years ago

    I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar.

    Pros

    my initial training session was very important and over time - it is quite an easy system to use

    Cons

    Nothing so far, but I do need to take the time and discover all that Eviivo does.

    AW
    AvatarImg

    Audrey W.

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Eviivo has been Very Harmful to our Business since Going Live

    Reviewed 5 years ago
    Pros

    There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

    Cons

    Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare...

    Vendor response

    Hi Audrey, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo

    AP
    AvatarImg

    Anthony P.

    Hospitality, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Robust, Comprehensive Features and Easy To Use

    Reviewed a year ago

    Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors.

    Pros

    Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars.

    Cons

    Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive.

    PB
    AvatarImg

    Pecco B.

    Hospitality, self-employed

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Customer Service

    Reviewed 4 years ago

    When I was notified that eviivo would take over Rezovation which I used for 13 years, I was worried. however, all agents of eviivo I came in contact with have performed better than I could have imagined. it is just comforting to know that a team of eviivo has your back . thank you, I love you all.

    Pros

    The easy use was important for me and the continuing of records I had developed by using the software which eviivo took over.

    Cons

    nothing, I cannot say any negative word about this product. i am a completly satisfied customer. At 72 i need a lot of support when it comes to software.

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