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eviivo

Channel Manager, Booking Engine & Property Management System

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eviivo Pricing, Features, Reviews and Alternatives

eviivo product overview

Price starts from

$

30

/momonth
Per Feature

What is eviivo?

eviivo is a booking & channel management system that offers small hospitality and tourism businesses a single and centralized platform from which to manage their property website, bookings and payments. Incorporating a color-coded diary, full PCI compliance and built-in integration with Expedia, TripAdvisor and Booking.com, eviivo aims to deliver a user-friendly property and booking management solution.

Key benefits of using eviivo

  • eviivo is available as a native mobile application on iOS and Android, affording users the flexibility to create & manage bookings on the move from any smartphone or tablet device.

  • eviivo's policy management tools enable users to set rates, promotions and discounts simply and effectively.

  • eviivo provides full Payment Card Industry (PCI) compliance, allowing users to store, view and manage payment cards securely.

  • A color-coded diary helps users to manage and review all online bookings accurately and efficiently.

  • eviivo includes a marketplace, granting users exclusive access to over 100 different discounts from leading UK high street stores like Sainsbury’s, M&S and Boots.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum
    Email/Help Desk

    Training options

    Live Online
    Documentation
    Webinars
    Videos
    In Person

    eviivo pricing information

    Value for money

    3.7

    /5

    251

    Price starts from

    $

    30

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    eviivo features

    Functionality

    3.7

    /5

    251
    Total Features105 7 categories

    Most valued features by users

    Reservations Management
    Booking Management
    Online Booking
    Reporting & Statistics
    Payment Processing
    Room Booking
    Calendar Management
    Reporting/Analytics

    Functionality contenders

    eviivo users reviews

    Overall rating

    3.8

    /5

    251

    Positive reviews

    70%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.15/10
    Rating distribution

    5

    4

    3

    2

    1

    120

    55

    18

    19

    39

    Pros
    I found the set up mostly intuitive, helped by the excellent webinar provided. Thr big help was the friendly and prompt support, this really helped reassure me that this was a quality platform.

    PS

    Paul S.

    I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season.

    TD

    Thomas D.

    However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails.

    PD

    Peggy D.

    Cons
    Eviivo provided literally NO customer support, and they messed up our listings with OTA's erroneous pictures, descriptions, poor quality and size of photos, you name it, they did it wrong.

    LR

    Lynne R.

    I'm in risk of having my Expedia.com account suspended because of Eviivo. When there is a problem Eviivo simply doesn't answer you.

    NS

    Nuno S.

    The worst experience I had with a channel manager. My advice is work with Eviivo if you want to loose money.

    NS

    Nuno S.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple to use. Value for money.

    Reviewed 2 years ago

    99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

    Pros

    Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

    Cons

    Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Returned to Eviivo because of customer service

    Reviewed 2 months ago

    [SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!

    Pros

    I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.

    Cons

    I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.

    Vendor response

    Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives! Mike Weimann GM

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Eviivo Review

    Reviewed a year ago

    It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

    Pros

    It accurately keeps bookings and I don't have to be concerned about double-booking units.

    Cons

    - It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly...

    Vendor response

    Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Eviivo was the suggested replacement for Webervations

    Reviewed 4 months ago

    This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.

    Pros

    More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

    Cons

    In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

    Vendor response

    Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Eviivo does what I need it to do

    Reviewed 9 months ago

    eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

    Pros

    In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

    Cons

    The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

    Vendor response

    Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite. I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the...

    eviivo FAQs and common questions

    eviivo has the following pricing plans:
    Starting from: $30.00/month
    Pricing model: Subscription


    eviivo has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    eviivo supports the following languages:
    English, French, German, Italian, Portuguese, Spanish


    eviivo supports the following devices:
    Android, iPhone, iPad


    Yes, eviivo has an API available for use.


    eviivo integrates with the following applications:
    PayPal, Wishbox


    eviivo offers the following support options:
    Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

    Related categories