eviivo Reviews

The real time management of the planning and this whatever the origin of the reservation. The presence on many sites without having to intervene. A management tool of our tariffs easy to use

I do not use the billing tool because we had one before joining Eviivo. Everything suits me on the site of Eviivo and it is difficult to say what suits me the least.

Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime.

We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact.

Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best.

This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the...

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Hi Sheri, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Weber. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo

The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments.

At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation).

my initial training session was very important and over time - it is quite an easy system to use

Nothing so far, but I do need to take the time and discover all that Eviivo does.

The easy use was important for me and the continuing of records I had developed by using the software which eviivo took over.

nothing, I cannot say any negative word about this product. i am a completly satisfied customer. At 72 i need a lot of support when it comes to software.

It does what you need it to do and the service teams are always very helpful in filling in any gaps. I've used the software in my Guesthouse for 6 years and I'd have no hesitation in using Eviivo in my next business

The RATES section always seemed to confuse me ... luckily the helpline was always there to put me right.

Robust functionality and the quality and quantity of the available support

Customers are not presented an overall view like the Planner view and are frequently confused by Eviivo's presenting properties that are not available after they specify dates and capacity needs. Customer reach out to us and complain about the process and we have to spend time with them to help and explain. When glitches and bugs occur in the software ( Like the event when Payments stopped or deposits suddenly included taxes) it takes far too long to correct the issue., (often 3 weeks+)

Steve, Thank you for taking the time to review. We appreciate the candor. A couple items of note. First...your observation about our robust functionality / ease of use dilemma is common. eviivo literally has more than 30 software engineers that are constantly working on the platform. We purposely focused on making the platform more comprehensive from the beginning. Recently, we have worked just...

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More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US

Interface seems nice. Most of the setup has been straightforward

Some typical US English and US lodging terms need to be added. It appears that some features that were standard with our previous software will require an additional module with an additional charge from eviivo (customized email templates, integration with payment processing).

Hi Todd, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please share some contact details and we'll be in touch. Regards, eviivo

As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email.

As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all...

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Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Website is not mobile friendly, and there is no mobile application as well.

Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team

I did not like this software. Now it will not even let me send in this review.

Not user friendly. Frustrating now as it will not send without putting more info in.

Hi Diane. First, let me express my sympathies for what you and your partner are going through currently. I do hope a healthy recovery is in order for you. In regards to your termination, we actually responded immediately with your termination request within our contractual agreement with you which is an industry standard 90-day termination. That said, due to your unfortunate circumstances, we...

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Thus far...nothing. After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with.

*required input of redundant information, which already lists on my business website (pictures & property/room details) *lack of tech support *the current format is not user friendly; needs to be much more simplistic *system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests) *lack of pricing breakdown for individual dates, when multiple dates are booked *lodging verbiage which is irrelevant to businesses located in the USA

Hi Dawn, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Webervations. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo

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Hi Ibrahim, Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution. Cheers, The Xotelia Team

It looks like the software could have potential if they were able to fix issues in a timely manner. While they have some good pieces of functionality, they get lost amongst all the other bugs and lack of functionality.

I want to start by saying we were patient for over 4 months understanding that Eviivo was managing many migrations from rezovation and issues would arise, but after 6 months we have run out of patience! The customer services organization is terrible! It is not the agents fault but any contact always leads to a dead end and we cannot get any manager to contact us. The software has constant outages that...

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The booking system was so useful for every aspect of running and promoting our business. It was easy to use and any updates were smoothly integrated.

None. I can't fault this system in any way.

Easy to use. Customer service generally helpful.

When first joined through European group was supposed to have a tutorial for discount but they were always at 3 or 4 in morning. Very impratical. Still no follow-up to this complaint. Finally told I was to call London, Engl. Not likely. Other item was transferring Excel info from your summary to mine. When I delete so many unneces columns I should be able to save so I don't have to reinvent wheel each time. Finally, trying to figure out how to get larger font on summary sheets so can see customers name easier.

We evaluated several applications before selecting eviivo. It was the best solution for our property. Recently, eviivo updated its mobile application. Frequently, we are on the road and unable to take and make a reservation. The new app makes it very easy to add a reservation using your iPhone. If you need some of the other features such as entering detailed guest data or update rates, etc., it easily maps you into the full eviivo platform. I needed to make a reservation on-the-run today and was able to do it effortlessly using the new mobile app on my iPhone.

Nothing of significance...eviivo keeps making improvements to enhance the user experience.

We own and run a very successful small award winning Bed & Breakfast in Northamptonshire and Eviivo was initially recommended to us by a close friend who could not recommend them highly enough. Our experience with Eviivo was nothing less than totally professional at all times, their software has been so well developed and it took us no time at all to to feel we had been using it for years - their training was second to non and really helped when starting to get to grips with the software and what we particularly liked was how flexible it was towards our business. I really cannot recommend Eviivo highly enough you made was was initially a minefield a complete pleasure.

I have none at all, everything was so well thought out and there was always someone on the end of a telephone to help out if needed.

Easy to use, not complicated. Does not require a lot of IT skills

Not sure why Eviivo does not have its own 'merchant payment' system (i.e. FirstData). It would be nice if we do not need to have a separate service provider for payment like FirstData.

Steve, Thank you for the review. I understand why it might appear to be easier for eviivo to have our own merchant services platform. We have reviewed but maintaining the highest standards for security compliance and existing banking network that our partners provide we believe are more important considerations for most of our customers. Please note, I am unaware of any PMS platform that is not using a third party to actually manage their merchant services. We just happen to make that third party relationship transparent where others may not be as forthcoming. Thank you for your patronage.

It can do anything a vacation rental owner can possible think of.

More selections when setting up for small users and not big hotels.

The Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have.

The area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up.

I have used several software programs for booking reservations. I was looking for very specific characteristics. I was initially impressed that a "training" was required to fully review the software. It APPEARED to be very personal attention and their desire for maximum success.

I could not review this software without signing up for a training. Like most others I breezed through the terms of the agreement in a hurry to get to see if this software would work for me. It turns out that by agreeing to the terms of agreement you are agreeing to being billed for 12 months for their service. Once I went through their training and saw the complete service and not having my followup...

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The Eviivo suite is generally very user-friendly and interfaces well with Online Travel Agencies. Customer support is generally good and usually accessible very promptly.

The transition to the Eviivo suite was very problematic, not helped by having little or no customer support at that time (Spring 2019). Clearly the company/team were completely overwhelmed but we had no idea what was going on, as we (generally) got no response to requests for support by email or voicemail. Hopefully that was a one-off, as customer support is now generally good. The most annoying remaining issue is that, at our subscription level, customers cannot make reservations online using American Express. This is hard to fathom for a product being sold in the USA and we feel certain that this has cost us business.