App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Guesty Logo
Guesty
4.4
(270)

Write a review

Guesty, where every host thrives.

visit website

(14)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Guesty Features

Features Summary

Functionality

4.4

/5

270

Total features

134

11 categories

Guesty features

1099 Preparation
API
Accounting
Accounts Payable
Accounts Receivable
Activity Dashboard
Ad hoc Reporting
Alerts/Notifications

Common features of Channel Management software

API
Activity Dashboard
Activity Tracking
Availability Management
Calendar Management
Campaign Management
Channel Analytics
Collaboration Tools

Price starts from

100

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

270

Price starts from

100

/user

Per month

visit website

Total Features

134

Unique features

  • Accounts Receivable

  • General Ledger

  • Recurring Invoicing

  • Document Storage

Functionality

4.7

/5

847

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

126

Features in Common

106

Unique features

  • Appointment Management

  • Multi-Channel Sync

  • Restriction Management

  • Event Calendar

Functionality

4.6

/5

377

Price starts from

30

Per month

learn more

Total Features

144

Features in Common

90

Unique features

  • Recommendations

  • Status Tracking

  • Visitor Tracking

  • Customizable Fields

Common Guesty comparisons

Reviewers who mentioned features said:

AvatarImg
AvatarImg

Andrew L.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic product, exceptional company

Reviewed 4 years ago

I've had a great experience with Guesty - they have a caring, competent team and a fantastic product. I've tried several alternatives, and I am comfortable saying Guesty is the best vacation rental solution available.

Pros

Guesty's software has all the key functionality needed to run a large scale property management business effectively, and then some. They're also always rolling out new features, and they have a fantastic team that consistently goes above and beyond to provide an exceptional customer experience. Their 24/7 customer support is also a key value add, since issues can happen around the clock in this line of business.

Cons

The accounting integration functionality isn't fully built out with Quickbooks yet, although they're in beta and will be rolling out a solution shortly. This was the only issue that I've encountered.

CP
AvatarImg

Chris P.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best all-in-one management software

Reviewed 2 years ago

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!

Pros

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

Cons

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

AvatarImg
AvatarImg

Wesley S.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Excellent Software, Terrible Support

Reviewed 5 years ago

Overall: The software is good, and integrations are good. Not the best, as many are far better in some respects. The customer service is absolutely terrible. The worst I've ever experienced. I've had almost 3,000 AirBnB guests, and talking to them makes me feel like my worst guests as I get repeatedly frusturated at the support team, and feel like i'm not being helped or taken care of. Guesty charges...

Pros

Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.

Cons

Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't...

NS
AvatarImg

Nathan S.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty handles most all of our organizational needs

Reviewed 3 years ago

Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.

Pros

We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

Cons

I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

BG
AvatarImg

Baris G.

Hospitality, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty makes it easy to manage bookings with its exceptional features

Reviewed 3 years ago

Guesty is one of our favourite softwares that provides end to end solution for operational management as well as multiple online reservation channel management. As an extensive solution provider it solves our needs in general however when it comes to details there appears some critical problems which you need to address the customer service.

Pros

Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.

Cons

They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.

PF
AvatarImg

Peter F.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Guesty Top Tier Software

Reviewed a year ago

Guesty has been a one stop shop for us. It makes our teams experience much easier and listing on all platforms a breeze. We love that they are adding new features and always improving. Our team sucess rep Taylor, was great. Our team loved meeting with her on our calls and each meeting was so productive and a lot of fun. Top notch service!

Pros

Calendar ViewChannel IntegrationUnified Inbox

Cons

The one negative is being the payment processor for VRBO. We have to authorize security deposits and through Stripe can only be held for 7 days. If the booking is 7 days, youre out of luck and have to put a high security deposit for safety which leads to not a ton of bookings.

LG
AvatarImg

Lincoln G.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty

Reviewed 5 years ago

Overall I am very happy with Guesty.

Pros

Seems to be the most powerful calendar management software I could find. Best feature is their GCS service. Also synchronization to Rentals United as well as the ability to publish listings directly from software into channels like booking.com etc.

Cons

User interface isn't great. Also only way to contact customer service is via email. (They are pretty good with responding)

SH
AvatarImg

Shanyn H.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lack of Customer Service on Major Issues

Reviewed 3 years ago

I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price.

Pros

I liked the automation services until they stop working.

Cons

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Vendor response

Hi Shanyn, Thank you for reaching out and expressing your concerns. We are devastated to hear about this. We would love the opportunity to turn things around for you. Please provide us with your email address and we will reach out ASAP to remedy these concerns. Kindest Regards, The Gusty Customer Success Team

TL
AvatarImg

Thomas L.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Terrible support - be aware

Reviewed 9 months ago

It is nice as long as you don't need help ! If you ever need support for technical issue, you will regret doing business with them.

Pros

Easy to use and good looking. It made the property management easier with automatic messages and other nice features

Cons

We randomly had problems one day, our account has been deactivated mysteriously. Our bill was paid, everything was normal, but no more syncing and impossible to work with the system. One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

AR
AvatarImg

Verified reviewer

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Nightmare of a Software Experience - stay away / False Advertising

Reviewed 4 years ago

If you are like me, of course you need a solution. I was misled by the marketing and sales team to sign up here, and misled by biased 'comparison' web pages on the internet that are optimized enough to bring everything to the forefront. I have built my lil airbnb biz to 150k/year plus ( gross, not net ) in less then a year, and as a software engineer, I know good software when I see it. I have...

Pros

The chat with customers feature worked well.

Cons

- False promises by the sales reps - Glitchy software - If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there. - If you try to set it up yourself...

ÉB
AvatarImg

Édouard B.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good software overall but a lot of shortcomings!

Reviewed 2 years ago

I've been using Guesty for a year now with about 20 ads and I think I can make a pretty accurate opinion. The software is ok overall but unfortunately Guesty is surfing on its place of leader of the market. The UX/UI is really bad overall. There are still many bugs. One big problem: Guesty isn't responsive!! Yes we are in 2022... The mobile app is useful but don't count on it if you need to change...

Pros

Automation Auto payments Calculation of commissions Owner portal Help center Customer service

Cons

Very bad translation of the software + date formats only in US format UI/UX very bad - Design not great Many bugs Not always user friendly Mobile app not enough Website not responsive

AP
AvatarImg

Ariany P.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Expensive for the HUGE lack of Customer service. There is no phone number to get support.

Reviewed 3 years ago

Not good at all. Couldn't tell you much about my experience with the employees other than a bunch of random names on emails.

Pros

It has an easy format to use, when things work.

Cons

The customer service part for me is the hands down the WORST part of this system. their "help" are tickets that are answered by random employees. Lets say you put a ticket request for something you may well have over 4 employees answering the "ticket" . Its hands down the worse. There is NO PHONE NUMBER, there is zero service over the phone. IF you are having a huge issue like I did with a merge...

AvatarImg
AvatarImg

Thomas R K.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great PMS software

Reviewed 3 years ago

Guesty is a great tool to manage your properties and all related tasks and administration that comes along with it. In special I would like to mention they have a great support department which will help you in any way possible. In the two years I've worked with Guesty I've always had a dedicated point of contact who I could reach out to. In special I would like to thank [SENSITIVE CONTENT HIDDEN] for their support and dedication.

Pros

Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier. I've had many calls to talk about my daily practices and challenges and if needed they would help me setting up the settings. Along the go they released some great features to make our processes less time consuming and more efficient.

Cons

From time to time Guesty have had some bugs but they always kept me updated and tried to work on a solution as soon as possible. I think this is part of the process in a market that constantly changes.

MS
AvatarImg

Mikey S.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Guesty are terrible

Reviewed 2 years ago

BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.

Pros

Calender is good other that that not much else.

Cons

No customer service on support better products on there for less money.

JF
AvatarImg

Jennifer F.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Horrible Software

Reviewed a year ago

Absolutely horrible. This was the worst experience and I just had to come here to warn the masses.

Pros

The calendar. I did love the Guesty calendar but unfortunately that is the only good thing that this company has to offer.

Cons

The app is absolute garbage. There is 0 functionality and it is not user friendly. Everything has to be done on a desktop. Good luck updating your listings. The customer service never had an actual answer when you message in. You can not have automated messages come from you, they come from the account owner for the property you manage. The software is super overpriced and glitchy. Whenever we had...

Vendor response

Hi Jennifer, We are sorry to hear that this has been your experience. From what I can see you used the Guesty for Host service. Is this correct? I ask as this is the Guesty for Pro review site. I would like to redirect your feedback to the relevant department at Guesty for Host. Are you able to send me your email so that we reach out and work through the issues you have raised in this review?

AH
AvatarImg

Alice H.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Longstanding Relationship with Guesty

Reviewed a year ago

Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.

Pros

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time,...

Cons

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

AW
AvatarImg

Aaron W.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues

Reviewed 4 months ago

Buyer beware. Although the functionality is good, the onboarding people are not transparent with costs. With VRBO and direct booking, it is necessary to set up a payment processor, which in my case I had to set up 5 for 5 different LLCs. Guesty encourages you to use Guesty Pay, which in my case I had to pay 5 different activation fees of $50 I wasn't aware of, as well as a $20 monthly fee on top of...

Pros

I like the synchronization of channels, and the calendar.

Cons

Not an easy way to share calendar with cleaner unless they use the app. Unified inbox is glitchy with VRBO. Guesty tries too aggressively to push their products on you, without transparency of costs. They have billed the wrong account several months in a row. Customer support is very slow on some matters.

Vendor response

Hi Aaron, We are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

AP
AvatarImg

Alexandra P.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Tool for Fast Growing Property Managers

Reviewed 3 years ago

Guest communication for multiple properties costs a lot of time. Guesty found very efficient and innovative ways in solving this problem and we are very satisfied with this service. Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.

Pros

Crucial for our decision was the guest communication service and the fact that the software just works! Previously to Guesty we have worked with a low-cost property management tool which was ok for the first business years. As soon as the number of properties grew - at some point very fast - and the landlord`s and guest´s demands grew, we started searching for a more competitive tool. Especially in terms of fast and reliable connectivity with the rental platforms, the imported features, analytics and pricing tools Guesty offers solid solutions. In terms of outsourcing guest communication it is the best solution we have found until now.

Cons

It gets some time until you understand all features, but the Guesty support is really helpful.

JK
AvatarImg

Johanna K.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helpful

Reviewed 4 years ago

Guesty has greatly improved over the year and a half I've used it. We researched other options as a replacement but never found a system to beat it. The team is happy to help where they can.

Pros

Multi-calendar and inbox are easy to use. Extensive analytics. The communication team replies to host emails lightning fast. Ability to create a direct booking website. Our customer success rep is helpful. They continually improve the software, fixing bugs and adding features we ask for. Easy integration with RemoteLock.

Cons

Finding what you're looking for is not always intuitive. If the system you want to integrate Guesty with is not a direct integration, the workarounds are frustrating. There are random tech glitches every so often, such as things not loading, a pop up being half off the screen, analytics pulling wrong numbers, auto-messages being slightly off. The integration with Airbnb can be limited because you need to change the sync style for any setting not in Guesty. Limited phone or chat support for smaller hosts. The website is not as customizable as I'd like.

AC
AvatarImg

April C.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty is a Great Solution for Vacation Rental Management

Reviewed a month ago

My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.

Pros

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Cons

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Vendor response

Hi April, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team

TL
AvatarImg

Tucker L.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty is the ONLY software you should use

Reviewed 4 months ago

Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant...

Pros

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

Cons

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Vendor response

Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..

LG
AvatarImg

Lydia G.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

False Advertisement simply.

Reviewed 5 months ago

Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product.

Pros

The advertising was great but reality did not measure up.

Cons

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty...

JK
AvatarImg

Jj K.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty is the gold standard for vacation rental property managers

Reviewed 7 months ago

There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.

Pros

- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been...

Cons

- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.

SC
AvatarImg

Stephen C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty has been an amazing PMS for Misfit Homes in Nashville

Reviewed a year ago

At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.

Pros

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty,...

Cons

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.

JP
AvatarImg

Joanne P.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

We operate efficiently because of Guesty!

Reviewed a year ago
Pros

- We use Guesty every single day and would not be able to run our business efficiently without it. - We had a lot of issues using Guesty initially but things improved significantly after we were assigned to a dedicated account manager, Sarah. She is helpful, responsive, and helps push things along. She organizes a quarterly business review where she presents a lot of helpful info specific to our business....

Cons

- Quite a lot of bugs. You have to refresh constantly. Sometimes the wrong listing will show on the reservation and once you refresh, it shows up correctly. Sometimes the system pushes listing updates immediately, sometimes not. - Onboarding was terrible. Our onboarding specialist only wanted to follow a fixed script and when we had additional questions, she would have to submit a ticket. However, that was 1.5 years ago so hopefully, that has improved now. - Guesty has quite frequent new releases. However many of their new releases come with undisclosed caveats. We were excited by their announcements but then realized it doesn't work as it should. - Guesty is very expensive and much more expensive than their competitors.