Guesty Features & Capabilities

Guesty

Hostaway

ResNexus

Managing a hospitality business is complex. Guesty is your partner in making it easier. With an all-in-one platform, Guesty’s purpose-built technology optimizes and automates every aspect of your hospitality operations so you can save time, maximize revenue, and stay ahead of the curve. 


1099 Preparation

Accounting

Accounts Payable

Accounts Receivable

Activity Dashboard

Ad hoc Reporting

Alerts/Notifications

Analytics

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Campaign Management

Cash Flow Management

Channel Analytics

Channel Management

Client Portal

Commission Management

Communication Management

Communications Management

Contact Management

Content Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Discount Management

Document Management

Document Storage

Dynamic Pricing

Electronic Payments

Email Management

Employee Management

Expense Tracking

Extended Stay

Financial Management

Financial Reporting

For Property Managers

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

General Ledger

Group Reservations

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Guest Tracking

Housekeeping Management

Inbox Management

Income & Balance Sheet

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Lead Management

Listing Management

Maintenance Management

Maintenance Scheduling

Marketing Automation

Mobile Access

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Location

Multi-Property

Occupancy Management

Online Booking

Online Payments

Online Reservations

Opportunity Management

Order Management

Owner Portal

Owner Statements

Partner Management

Partner Portal

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Portfolio Management

Price/Margin Management

Promotions Management

Property Database

Property Management

Rate Management

WebRezPro

eviivo

Smoobu

RMS Cloud

Lodgify

Cloudbeds

CiiRUS

Hostfully Property Management Platform

OwnerRez

Uplisting

There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.

Guesty is the gold standard for vacation rental property managers

Stay away from this

Hi Nicholas, 

We apologize for the inconvenience you've encountered. Your feedback is important to us, and we're eager to understand your specific concerns and find solutions. Please share your contact details, including your email, so we can reach out to you as soon as possible to address any issues you're facing,

Thanks, 
The Guesty Team


High level of functionality and staff and good all round service. There are frustrating delays in dealing with issues, customer support cut you off if you do not stay online with them constantly and then the process has to be re opened with another support person. It would be good if we had a group of people managing our account, so that ther eis some familiarity. The price is very high for a South African based company. 

Guesty Review

Thank you Mandy, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.

- The Guesty Team

Guesty as a Airbnb management tool

Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey.

- The Guesty Team

The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business. 

Working with Guesty is Fantastic!!!

Hi Anna, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team

Good product with added value

Hi Kobus, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Best,
The Guesty Team

Very good.  The customer service is excellent and having a dedicated person allocated to me makes a difference.

Reliable and easy-to-use channel manager

Thank you for taking the time to share your experience, Jen. We're honored to be part of your business toolkit.

- The Guesty Team

Good. I like it but will love to have some pricing in between a flat fee and a percentage per transaction. 

Good service but pricy.

Hi Jeff, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

- The Guesty Team


amazing- we have tried hostaway, lodgify and tohers and they has nothing to compare to this. I love their annual trade shows for clients too! great networking and value

Hands down best software for STR management

Terrible support. Slow customer service. Glitchy system and an unusable maze. AVOID AT ALL COSTS!

Absolutely Awful! Will cost you thousands in lost revenue

At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.

Guesty has been an amazing PMS for Misfit Homes in Nashville

[sensitive content hidden] is the best

Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features.  I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Love hate relationship

We appreciate your candid feedback, Sandi. Your experience matters to us, and we'd like to address your concerns directly. Please provide your preferred contact method, and a member of our team will reach out promptly to find a resolution.

- The Guesty Team

We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude. 

Pay for what you get 

Hi Keith,

Your feedback is music to our ears! We're dedicated to providing top-notch service to help your business thrive.

- The Guesty Team

Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals.  
Other technical issues get sorted in an OK timeframe.


Great but pricey 

We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.

- The Guesty Team

Our overall experience has been terrific! Everybody’s nice and again we really rely on Guesty to qualify other apps that we may use

Love Guesty 5 Years on

Hello Robert, 

We're delighted to hear that our solution has streamlined your operations. Here's to your continued success! 

- The Guesty Team

My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints.  I feel I have a partnership with this company and the main goal is for everyone to succeed.  

Guesty is a Great Solution for Vacation Rental Management

Hi April, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team


I wanted to create a trial booking site with Guesty, but their process required I link my Airbnb listing first so the listing content could be used on my new Guesty booking site. But when I connected, my existing Airbnb connection to a different booking manager was lost, and my entire Airbnb calendar showed as available! I started to get bombarded with bookings for unavailable dates. Disconnecting Airbnb from Guesty's interface wasn't enough... I had to go to Airbnb & remove the connection there too. Then reinstate all my bookings & decline a bunch of booking requests which caused a lot of angst & harmed my Airbnb status (thank goodness I didn't have instant book turned on!!!).  All my minimum stay rules were wiped out at the same time (even though they'd been created on Airbnb). At no point did the Guesty free trial advise that Airbnb only allows one property manager software to be linked, and if I connected Guesty, it deleted whatever I'd previously set up.  Incredibly unprofessional and hugely inconvenient.

Warning: Guesty Free Trial Disconnects Other Airbnb Management Software!!

Hey Cathie, 

We’re sorry to hear that you had trouble using Guesty Lite. Connecting only one PMS to a listing is a limitation that isn’t set by Guesty. You can find more information about this in our Help Center article here: Help Center. 

Thank you for your understanding, and we hope you’ll consider us again in the future!

Thanks, 
The Guesty Support Team

Better than Lodgify, streamline, and Escapia. However, Guesty is not good for enterprise property managers. 

Long Time User

Your feedback fuels our drive to improve. Let's continue working together to propel your business forward!

- The Guesty Team

Overall, the experience is quite smooth, with most of the daily work being done in Guesty. The customer support response time is also good, and they generally provide timely assistance.

Great product

Hi Juliet, your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform.

- The Guesty Team


Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze.

What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. 

In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

Guesty is the ONLY software you should use

Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..

Overall i felt like i was Beta testing their app for them.  THe calendar function on my phone never worked correctly, i was not able to manage bookings in their app, i never recieved push notifications to let me know there was new activity, you will have to manually handle collecting payments yourself.  DO NOT USE THIS COMPANY!

WORST APP AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED

Hi Laura, 
We are very sorry to hear about your experience. We'd like to learn more about your specific case and remedy the situation. Please provide us with your contact details (email) and we will contact you ASAP to try to resolve any issues you may have. Thanks! - The Guesty Team

They should just give the owner the management interface and let the property manager decide what features / information the owner has access too.

Property owner's perspective.

Hi Chico,

We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. 

The Guesty Customer Experience Team

Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know  about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product.

 False Advertisement simply.

Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met. 

We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.


My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.

User-friendly and wonderful customer support

Hi Hans, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!

Thanks,
The Guesty Team


Guesty Features

Features Summary

Screenshots

Contenders comparison

Common Guesty comparisons

Reviewers who mentioned features said: