mycloud PMS Pricing, Features, Reviews & Comparison of Alternatives

mycloud PMS

Hotel Property Management Software for Any Type of Property

4.0/5 (14 reviews)

mycloud PMS overview

mycloud PMS is a cloud-based hotel and hospitality property management system for chain and independent hotels, bed & breakfasts, inns, guest houses, and motels. The software allows users to manage reservations, guest check-in and check-out, room rates and availability, contracts, housekeeping, accounts receivable, reporting, and more.

mycloud PMS can receive room bookings from multiple sources: online through mycloud IRS, which allows users to accept bookings through their hotel’s website; mycloud CM, a channel manager for third party reservation sites, which integrates directly with mycloud PMS; or directly at the hotel itself using the built-in reservations feature. A unified inventory is presented across all distribution channels to prevent overbooking, no matter how many different channels are in use. An integrated front desk management system enables guest check-in and check-out, with room assignment, reservation card printing, walk-in management, billing, and more. Demographic information, visit histories, and preferences can be stored for repeat guests, allowing for more personalized service for regular customers.

Users can control room rates and availability through mycloud PMS, with support for multiple room types, day and seasonal rates, and add-ons such as meal plans or other services. Contracts can be created to offer special rates to travel agents, tour operators, and other companies, with histories to assist users in making appropriate rate proposals when drafting future contracts. Housekeeping, accounts receivable, transaction audits, and reporting can also be managed, including the creation of emergency reports in case of system outage.
www.mycloudhospitality.com

Pricing

Starting from
$4/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Asia, Middle-East and Africa, United Kingdom

Supported languages

English
mycloud PMS screenshot: mycloud PMS gives users full control over room types, rates, and availabilitySign Up Now!mycloud PMS screenshot: Walk-in reservations can be made using mycloud PMS's built-in reservation featuresmycloud PMS screenshot: Once reservations have been made, users can carry out room transfers in mycloud PMSmycloud PMS screenshot: Multiple payment methods are supported by mycloud PMS, including cash, cheques, credit cards, debit cards, vouchers, and moremycloud PMS screenshot: mycloud PMS allows users to manage guest billing, and process and record paymentsmycloud PMS screenshot: Voided payments can also be recorded and reports generated in mycloud PMSmycloud PMS screenshot: mycloud POS integrated with mycloud PMS, allowing users to manage restaurants or gift shops in their hotelsmycloud PMS screenshot: Users can track the quantity and value of stock through the POS integration for mycloud PMSmycloud PMS screenshot: Guest feedback can be collected and analyzed with mycloud PMSmycloud PMS screenshot: Maintenance issues can be recorded and managed in mycloud PMS

mycloud PMS reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.1
  3.9
  4.2
Trish Lomonica

Very Pleased with Mycloud!

Used daily for 6-12 months
Reviewed 2017-02-08
Review Source: Capterra

First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability. The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book. Ease of use, clean and simple.

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Abid Ali

Compact and Easy to Use

Used daily for 6-12 months
Reviewed 2018-10-18
Review Source: Capterra

its very much hassle-free​, and easy to use.the fact that its internet-based and I can access mycloud from my home as well​

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Soumik Chatterjee

Overall it has been a satisfying experience

Used daily for less than 6 months
Reviewed 2018-03-19
Review Source: Capterra

Structuring the operations Eliminating manual errors Online access from multiple locations The software is robust. It usually has more features than you can use. Almost everything I have wanted was already incorporated. Rate for the product is very reasonable. Sales and Training personnel are most accommodating and co-ordial.

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Nick Hatley

The WORST property management system I've seen in my 20+ year carrer

Reviewed 2016-04-15
Review Source: Capterra

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

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Jacqueline Salaouatchi

To much complicated

Used daily for less than 6 months
Reviewed 2017-10-19
Review Source: Capterra

Only booking engine as of nowThe service staff is helpful but nothing yet connected to channels etc I m still waiting for them to connect to use it properly

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mycloud PMS pricing

Starting from
$4/month
Pricing options
Free trial
Subscription
View Pricing Plans

30-day free trial, no credit card required.

Basic plan: $4 per room, per month.

Standard plan: $8 per room, per month.

Premium plan: $12 per room, per month.

mycloud PMS features

Availability Management
Billing & Invoicing
Booking Management
Online Booking Integration
Price Management
Reporting & Statistics
Reservations Management
Room Booking

API (40 other apps)
Activity Dashboard (34 other apps)
Automatic Notifications (32 other apps)
Billing Rate Management (32 other apps)
Calendar Management (57 other apps)
Channel Management (51 other apps)
Credit Card Processing (44 other apps)
Electronic Payments (37 other apps)
Invoice Management (37 other apps)
Multi-Channel Management (28 other apps)
Third Party Integration (43 other apps)
Website Integration (28 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for mycloud PMS

Key features of mycloud PMS

  • Daily operational reports
  • Ad hoc emergency report downloads
  • Role-based access permissions
  • Front desk system
  • Online booking
  • Reservation management
  • Availability management
  • Housekeeping
  • Contract management
  • Point of sale (POS)
  • Accounts receivable
  • Payment gateway integration
  • Reporting & statistics
  • Automated data backups
  • Guest histories
  • Rates management
  • Channel management
  • Guest experience management
  • Individual & group bookings
  • Maintenance management
View All Features

Benefits

Rooms can be classified by type, and users can assign different rates to different room types, specify daily, seasonal, and contracted rates, and offer special rates for online bookings.

Personal information, visit history, and preferences can be recorded for repeat guests, allowing users to offer a personalized service [to repeat guests], and can also be used for direct marketing.

Contracts can be set up and managed to offer special rates to tour operators, travel agents, and other companies.

The built-in online reservation system allows users to accept bookings through their hotel’s website, instantly confirm bookings, manage overbooking, upsell additional services, and more.

The front desk system can pre-print registration cards to streamline the guest check-in process, and group check-ins can be performed in batches.