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RMS

Cloud-based outdoor hospitality property management software

Table of Contents

Is this product right for your business?

Find out with a

RMS - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

RMS overview

What is RMS?

RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for campgrounds, National Parks, RV parks, and marinas of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).

The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximizing exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.

Automated pricing rules can be created to maximize occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customized for each user, manager or department, and displays activity in real-time.

Key benefits of using RMS

The dashboard can be customised for different users, managers and departments, and gives a real-time snapshot of activity.

Inventory can be distributed across multiple channels and managed from a single platform.

An internet booking engine can be embedded in property websites, allowing guests to book directly at any time, with automatic updates to availability and rates.

All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests and real-time availability updates to prevent double-booking.

Reservations can be color-coded on the booking chart, based on their source, company, travel agent or any other criteria.

Starting price

Alternatives

with better value for money

Pros & Cons

Assistance

Navigation

Onboarding

Stability

Customization

Response

RMS’s user interface

Ease of use rating:

4.4

(412)

RMS pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(17)

3-4(153)

5(242)

What do users say about RMS?

Users say RMS offers a wide range of features for hotel and campground management, with strong booking and reservation tools, comprehensive reporting, and effective channel management. They find it generally user-friendly and appreciate the ability to customize workflows, automate tasks, and access support resources like tutorials and help desk staff. They value the flexibility to manage multiple properties and integrations with online booking channels.

Some feel the system can be complex to learn, with a steep training curve and occasional bugs or glitches that require support intervention. They report that customer service is helpful but sometimes slow to respond, and updates may introduce new issues or require relearning features.

Select to learn more

Who uses RMS?

Based on 412 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospitality

Leisure, Travel & Tourism

Recreational Facilities and Services

Real Estate

Others

Use cases

Reservations

Channel Management

Hospitality Property Management

Campground Management

Hotel Front Desk Software

RMS's key features

Most critical features, based on insights from RMS users:

Online booking

4.2

(40)

Rate management

4.4

(36)

Reservations management

4.2

(25)

Customer support

4.6

(21)

Guest communications

4.3

(11)

Online reservations

3.9

(10)

All RMS features

Features rating:

4.3

(412)

Point of sale (pos)

4.7

(3)

Event scheduling

5.0

(1)

Real-Time analytics

(0)

Front desk management

4.9

(9)

Site reservation management

4.4

(16)

Discount management

(0)

Booking notes

4.3

(9)

Customer database

5.0

(1)

Group reservations

3.7

(9)

Guest check-in/check-out

4.8

(9)

Customer history

5.0

(2)

Housekeeping management

4.7

(3)

Availability indicator

5.0

(1)

Task management

(0)

Customizable reports

5.0

(1)

Inventory management

4.3

(4)

Online registration

5.0

(1)

Online payments

5.0

(1)

User management

5.0

(1)

Restriction management

5.0

(1)

Mobile access

3.4

(5)

Dynamic pricing

4.3

(9)

Reporting/Analytics

4.1

(10)

Room inventory

5.0

(4)

Billing & invoicing

4.6

(7)

Payment processing

4.1

(27)

Channel analytics

4.2

(12)

Multi-Channel sync

5.0

(6)

Real-Time data

4.0

(4)

Calendar management

3.1

(8)

Booking management

3.7

(10)

Partner management

4.1

(7)

GDS/OTA integration

4.2

(6)

Inventory control

3.9

(12)

Partner portal

1.0

(1)

Data synchronization

3.0

(4)

Multi-Channel management

3.7

(3)

Campaign management

3.5

(4)

Contact management

4.3

(6)

Site maps

3.3

(4)

For vacation rentals

4.2

(5)

Channel management

3.0

(2)

Lead management

3.8

(4)

Credit card processing

5.0

(1)

Reporting & statistics

(0)

Parent portal

(0)

Social media integration

(0)

Spa/Activity management

5.0

(1)

Owner statements

(0)

Opportunity management

(0)

Storage management

(0)

Template management

(0)

Third party booking

(0)

Third-Party integrations

4.0

(1)

Transaction history

(0)

Online forms

(0)

Multi-Property

(0)

Multi-Location

(0)

Multi-Language

(0)

Multi-Currency

(0)

Utility billing

(0)

Website integration

3.0

(1)

Work order management

(0)

Revenue management

(0)

Rental management

4.0

(1)

Reminders

(0)

Reviews management

(0)

Room booking

(0)

Registration management

(0)

Real-Time updates

(0)

Real-Time notifications

(0)

Sales reports

(0)

Ratings/Reviews

(0)

Property management

(0)

Search/Filter

(0)

Promotions management

3.5

(4)

Price/Margin management

(0)

Self service portal

(0)

Permit management

5.0

(1)

Performance metrics

(0)

Single property

(0)

SMS messaging

(0)

Multi-Channel distribution

(0)

Customizable templates

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer management

(0)

Customer accounts

(0)

CRM

4.0

(1)

Compliance management

5.0

(1)

Communication management

(0)

Commission management

(0)

Client portal

(0)

Class scheduling

(0)

Catering management

5.0

(1)

Calendar sync

(0)

Built-in accounting

3.0

(2)

Boat Maintenance

(0)

Billing rate management

(0)

Availability management

(0)

Attendance tracking

(0)

Attendance management

(0)

Appointment management

(0)

API

(0)

Alerts/Notifications

(0)

Activity dashboard

(0)

Activities booking

(0)

Accounting

(0)

Access controls/permissions

(0)

Marketing automation

(0)

Maritime Crew Management

(0)

Marina management

(0)

Maintenance scheduling

(0)

Maintenance management

5.0

(1)

Loyalty program

(0)

Invoice management

(0)

Inventory tracking

(0)

Historical reporting

(0)

Guest experience management

3.7

(3)

Geographic maps

(0)

Forms management

(0)

For summer camps

(0)

For campgrounds

(0)

Financial management

(0)

Financial analysis

(0)

Faculty/Staff management

(0)

Facility management

(0)

Extended stay

(0)

Event management

(0)

Event calendar

(0)

Employee management

(0)

Email templates

(0)

Email marketing

(0)

Electronic payments

4.0

(1)

Drag & drop

(0)

Data import/export

(0)

RMS awards

Hotel Management

87/100

RMS alternatives

RMS

4.4

(412)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.5

roommaster

4.3

(129)

visit website

Starting from

150

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.2

Customer Support

4.2

Checkfront

4.5

(318)

visit website

Starting from

225

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.1

Value for Money

4.4

Customer Support

4.6

Park

4.9

(25)

visit website

Starting from

One-time payment

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

5.0

Customer Support

5.0

RMS pricing

Value for money rating:

4.3

(412)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about RMS price and value

Value for money rating:

4.3

(412)

To see what individual users think of RMS's price and value, check out the review snippets below.

“Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.”

preeti v.

Owner / Manager

“My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.”

candice m.

front desk

RMS integrations (15)

Integrations rated by users

We looked at 412 user reviews to identify which products are mentioned as RMS integrations and how users feel about them.

MYOB Business

Integration rating: 5.0 (1)

Other top integrations

PayPal Enterprise Payments

RMS customer support

What do users say about RMS customer support?

Customer support rating:

4.3

We analyzed 142 verified user reviews to identify positive and negative aspects of RMS customer support.

Widespread user sentiment highlights the support team's friendliness, patience, and willingness to resolve issues thoroughly.

A significant portion of users appreciate the prompt response times and easy accessibility of customer support via phone or online.

Broad user base values knowledgeable staff who provide clear guidance, training, and helpful resources like tutorials and visual guides.

A limited number of users report inconsistent response times, difficulty reaching support, or lack of follow-up explanations.

Support options

24/7 (live rep)

Knowledge base

Chat

Email/help desk

Faqs/forum

Phone support

Training options

Live online

Videos

Documentation

In person

Webinars

To see what individual users say about RMS's customer support, check out the review snippets below.

“The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).”

Coral P.

Owner/Manager

“Customer service is excellent (very friendly and easy to approach), and in the rare case the appointed rms represantative can's solve the problem or answer your question immediately it never takes long for them to get back with an answer.”

Marlene v.

Accounts

“The customer service is seriously lacking and wait times are quite long.”

Lyn M.

CEO