RoomKeyPMS Reviews

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.

If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.

Thank you for your positive review and feedback.

RoomKey is fairly easy to navigate. The "Search" tab is super helpful when locating a guest reservation. The "Help" tab has all sorts of information and trainings available.

I would like to see a function that separates the different rate codes, and show each guest that is staying under for instance the Corp. Rate or VA rate, not just on the in-house screen. Like you could research past guest that stayed under the Best Available Rate, etc.

Thank you for your kind review. Have a great day and if you need anything let us know.

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Able to opperate like the larger propertys

Would like to have larger check off boxes

Thank you for providing your feedback and we are always happy to help support you and your team!

I enjoy using Roomkey for my room management, the customer service is outstanding, [sensitive content hidden] in particular helps me so much with a lot of different questions.

Can be slow at times, but for the most part is great

Roomkey PMS is very user friendly. However, when I do run into an issue I use the chat support and [sensitive content hidden]ALWAYS helps me out right away. The customer support from [sensitive content hidden] is TOP NOTCH!! Always professional, friendly, accurate and kind.

None that I can think of. Their new cc system processes is great.

We are so happy to hear that you are happy with our credit card processing system and that RoomKeyPMS is user-friendly! We pride ourselves in our customer support to better serve you as a loyal customer!

perfect hotel management software for independent hotels

one department of Booking.com design and run our hotel website before but no longer do it, if Roomkey PMS can do it, better

Thank you for your feedback! We are glad to hear that our customer support team has been able to help solve your questions. We truly value your partnership!

I like some of the functions, and how easy it is to use.

I feel that there needs to be some upgrades to the software

Thank you very much for your comments. I am pleased to advise that our design team is currently working on some updates to the design of the software. We are very excited to unveil this very soon!

No breakdowns

Making a reservation is cumbersome, cannot check anyone in after midnight.., its not a well thought out program.

RoomKey PMS has all the functionality of large hotel chain software, but is easier to use and has a better look and feel to it. And you can't beat its value for the price.

There really isn't much to improve for our hotel. It has all the bells and whistles we need, and then some.

Thank you Shelly for your excellent review. If there is anything we can help with please let us know.

This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.

There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.

RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!

The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.

Very few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things

Thank you very much for the review. We strive to be a affordable PMS that is high-value. Please make sure to update free to RoomKeyPMS 10 for the updated modern look. Thanks for the feedback. Please don't hesitate to reach out if you need anything.

Room key software is reasonably simple to learn excellent and fast software.

The only thing I dislike about the software is there are a lot of steps to do specific tasks; however, there are also multiple outlets to help you through the process if you get stuck or are unaware of how to do something.

Thank you for the kind words on our customer support team and we are pleased to hear that the Housekeeping module in RoomKeyPMS is helping to run your department smoothly! Our team is here to help whether it be via phone, live chat, or being able to better support your business through our online resources available 24/7!

As a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.

I have not found anything that I haven't liked.

Hi Charles. Thank you for the review. You and your team a pleasure to work with.

Very easy and handy to use Great customer support service Compatible with many CRS systems

It would be great to have the mobile check-in with e-key function It would be nice to upgrade the rate loading calendar and setting

Thank you for your review Ayu. It's a pleasure working with your team.

Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

For the most part easy to use. There were several reports I liked a lot.

no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.

Thank you for your review. We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs. You can see the details at: https://roomkeypms.com/products/mobile/

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No cons were added to this review

As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours....

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Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.

No pros were added to this review

No cons were added to this review

This is the 3rd time using RoomkeyPMS. Roomkey is very user friendly. There are a lot of training videos and support modules that are available at anytime to review.

Really no dislikes as far as running a front desk at a hotel.

Thanks for the great review. I hope you are enjoying the new webinars we are putting out each month. Let us know if you have any feedback on them.

Customer Support is excellent! [sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed. You have been so helpful, and we truly appreciate it!

I'm very happy with roomkey , it's easy to use

Thank you for your feedback! We are pleased to hear that you are happy with RoomKeyPMS and the customer service provided by our team!

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

There are a variety of uses and customer support is quick and helpful.

Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us.

Thank you very much for your review. We take pride in ensuring we are able to provide immediate support for our customers. We appreciate the feedback regarding updates and will coordinate with our development team for review.