RoomKeyPMS Reviews - Pros & Cons, Ratings & more

WebRezPro

Hostaway

ResNexus

innRoad

OPERA Cloud Property Management

Roomsy

Opera

Deliver better guest experiences, increase revenue, and reduce costs with one property management system that works, supported by a North American team of experts.

RoomKeyPMS

Web-based

Windows

Assistant General Manager

I love everything about RoomKey!!!! Tech support team is amazing. They are always knowledgeable and talk/walk me through every issue I have had.

Front Desk Manager

Sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed.

Front Desk

Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple.

General Manager

Easy to implement, easy to use, service line is great, many interfaces, user friendly rate management tools, friendly and responsive staff.

Katie Mclane with roomkey has been outstanding in her ability to help with any issues  I have encountered.

Operations Manager - Technical Support, Channel Management, Central Reservation Services, Payroll & Benefits

The program along with interfaces are extremely easy to deploy and very, very user friendly. Their entire team are experienced hoteliers with warm, genuine and caring personalities.

If you want a cost effective product that is easy to deploy, very easy to train your team to use and has many of the bells and whistles you would want - this is the right program.

Assistant Sales & Marketing Manager

Roomkey is worth the money investment. It has very nice customer support and easy to use.

director of operations

I recommand this software if you want a user friendly option eith great customer's support.

Operations Manager

From start to finish, the company was helpful, friendly and knowledgeable.

unit owner

Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner.

Accountant

Had some trouble with the meals tracking on the reports.

Administrative Assistant

Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

Owner

Offers all the great upgrades for hotels that need it to grow.

Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software.

Manager

Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

No mobility to use the product. Groups sales had some issues.

I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

IQware

RDPWin

Shift4Shop

EXCEPTIONAL! I couldn't recommend it more! 

The Best PMS system out there!

Thank you for the wonderful words on your experience with RoomKeyPMS. We continually strive to regularly keep our software up to date to continue to add value for our customers. We appreciate your recommendations!

Phenomenal Customer Support

Thank you for your feedback on the diligent follow-up on your experience with our support team!

I recommand this software if you want a user friendly option eith great customer's support

The best service with [sensitive content hidden]

My overall experience with RoomkeyPMS had been very positive.  Very few Glitches and when there are, the customer support team is the best I have ever had the pleasure to work with. They are always concerned about getting Everything up and running ASAP.  I have used many different software packages in my career and this is by far the best Hotel program to use for ease of use and customer support.  

Customer Support

Thank you for your feedback! We are pleased to hear your overall experience with RoomKeyPMS has been positive!

Best technician support 

Excellent Customer Support

Thank you for your feedback! We are pleased to hear that you are happy with RoomKeyPMS and the customer service provided by our team!

Customer Service-Support are wonderful! Always very friendly and knowledgeable. [sensitive content hidden] is the best!

3rd time around

Thanks for the great review.  I hope you are enjoying the new webinars we are putting out each month.  Let us know if you have any feedback on them. 

Support is awesome! specifically [SENSITIVE CONTENT HIDDEN]

Awesome Support

From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support. Our property is tiny, only 14 rooms, yet they treat us as if we were their biggest customer. We don't get that treatment from most vendors due to our size.

Excellent Software at a Great Price & Excellent Customer Support

Thank you Shelly for your excellent review.  If there is anything we can help with please let us know. 

My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

Great For Large Companies

Thank you for your positive review and feedback.  

Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.

Roomkey Worth the money and easy to use

Thank you for your review Ayu.  It's a pleasure working with your team. 

They were the right change for us when we switched.  I didn't feel like they developed much for our use.  Their development seemed to focus on products that cost money to implement.

It helped us grow

Thank you for your review.  We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs.  You can see the details at: https://roomkeypms.com/products/mobile/

RoomKey has many features and is relatively easy to use. Customer Support is excellent!

Top Customer Support

Thank you very much for your review. We take pride in ensuring we are able to provide immediate support for our customers. We appreciate the feedback regarding updates and will coordinate with our development team for review.

Along with the ease of use,  the customer support of the friendly staff was a bonus!

User Friendly

RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!

Easily one of the best hotel management systems in the market.

Great product to get started

A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

Great PMS for Independent Hotels & Property Management

We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time.  The interface is user friendly making it easy to train new employees on.  The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used.  I would recommend RoomKey to anyone who is looking to upgrade their PMS. 

User Friendly and Exceptional Service

As a small property [22 Units and few amenities], the multi-level program is actually more than we need, but the other struggle for us is it's Approach to "The Guest Service Experience".
Because this PMS is based on the Accounting Mode, it's bookkeeping strictness creates hurdles for us who use it who are not 'Bookkeeping' savvy. [Although our Accountant loves it!] As a result there are several functions where it takes extra steps to accomplish a simple task all the while our Guests wait! Granted there are some features we really do like!
Other PMS products used in the past were in my experience easier to navigate!


RoomKey is a good product, but we find the program a bit much - even the Lite version!

HI Charles,

Thank you so much for taking the time to comment on our Hotel PMS. We are extremely pleased to hear that your Accountant loves the bookkeeping capabilities of our product! We appreciate that not all properties require the same features but work to build and evolve our PMS to make both our hoteliers and their guests lives easier. 

We welcome you to contact us with any specific feedback we can take into consideration while we evolve our product to see if we can improve your experience. 

Our property has been using Roomkey since 2011.  At first we wanted a simple front desk PMS to track reservations, check-in/out, and print confirmations.  Roomkey Basic sounded like the right product at that time.  As our business grew the demands changed.  We now use Roomkey Full to implement group bookings, corporate accounts, & city ledger.  We just made the choice to connect via GDS recently after it was too much overhead with the amount of reservations coming in from OTAs.  Our room revenue has grown by 25-30% and Roomkey was the cornerstone. 

Since the initial training in 2011 I've been utilizing their constantly up-to-date resources in PDF guides and youtube videos.  Recently, I purchased a 4 hour training session to touch base with all the changes Roomkey has had since 2011.  This training session was completely worth it.  For instant help they have a wonderful support team that always helps me fix any problems I come across.  

Roomkey isn't a stagnant PMS solution.  They are always evolving and redesigning their product.  The movement of change is good and the direction they are heading towards only makes the use it Roomkey easier.  Great product.  Great support.  Great pricing.  Why wouldn't I be on with Roomkey?

Special thank you to Chris Mackenzie.  Haven't forgotten all the help you've done in the past.

Roomkey is the cornerstone of our growth

We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations.
What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good.

It's been great to work you're company. 

Very easy to use and training was excellent. 

Program is maturing and getting better... 
Customer service is excellent, which superceeds any complaints!

Operations Manager & Front Desk Manager

-	Adjustments and upgrades are implemented on a quarterly basis.  Clients that want specific RoomKey enhancements may contact our support team and have their requests added to our Client WishList.
-	City Ledger enhancements are scheduled for the 4th Quarter of 2009.
-       Someone from our Client Services Team will contact you to further discuss the permissions available within RoomKey

We would sign up for the program anytime again as we have not found anything thus far that accomplishes more.

Great System

We are in the process of beta testing our new KAR Hotel Reporting Module. This interactive tool will provide custom reporting in real time through a very cool user interface - if a data field exists, KAR will be able to report on it! (Someone from sales will contact you when the demo is ready)

The ability to build reports using all the different fields Room Key has would be really helpful, so each user can get the information needed.

Room Key NMS

City Ledger/Guest Ledger Reporting - Under Reports > Audits > the Daily Balances for In-House Guests and Daily Balances for City Accounts does provide historical information on the A/R (someone from client services will contact you to find out more about your requirements - with over 70 standard reports available, we think we can help you find a report to meet your needs)

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