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All-in-one hotel management software for independent hotels

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RoomRaccoon Pricing, Features, Reviews and Alternatives

RoomRaccoon FAQs

Q. What type of pricing plans does RoomRaccoon offer?

RoomRaccoon has the following pricing plans:
Starting from: €119.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of RoomRaccoon?

RoomRaccoon has the following typical customers:
Small Business


Q. What languages does RoomRaccoon support?

RoomRaccoon supports the following languages:
Croatian, Dutch, English, French, German, Italian, Portuguese, Spanish


Q. Does RoomRaccoon support mobile devices?

RoomRaccoon supports the following devices:
Android, iPad, iPhone


Q. Does RoomRaccoon offer an API?

No, RoomRaccoon does not have an API available.


Q. What other apps does RoomRaccoon integrate with?

RoomRaccoon integrates with the following applications:
AFAS Software, Adyen, SALTO KS, Event Temple, DATEV Consolidation, booq Tafelreserving, Epos Now, Twinfield, ChiDesk, Lightspeed, Stripe, Lybra, RoomPriceGenie, Trivec, Lightspeed Golf, RemoteLock, iVvy Event Management, GuestCentric, Xero, Toast POS


Q. What level of support does RoomRaccoon offer?

RoomRaccoon offers the following support options:
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

RoomRaccoon product overview

Price starts from

119

Per month

What is RoomRaccoon?

RoomRaccoon is a cloud-based hotel management system for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

Key benefits of using RoomRaccoon

  • All-in-one HMS with native tools and features to expand as your needs grow.
  • Manage your entire property and automate recurring processes from an easy-to-use interface.
  • Automatically sync your rates and availability and capture revenue across unlimited sales channels.
  • Attract more direct bookings via your website booking engine and enjoy commission-free bookings.
  • Increase your revenue per available room (RevPAR) with automated upselling.
  • Automatically adjust your room prices with a set-and-forget smart pricing strategy.
  • Compare your rates and be a step ahead of your competition with the CompSet Dashboard.
  • Maintain the best-kept rooms with an advanced housekeeping module that lets you manage your team and your property more effectively.
  • Streamline payments with RoomRaccoon’s all-in-one payment solution.


  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum
    Email/Help Desk

    Training options

    Webinars
    Documentation
    Live Online
    Videos

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    RoomRaccoon pricing information

    Value for money

    3.8

    /5

    55

    Starting from

    119

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RoomRaccoon features

    Functionality

    4.1

    /5

    55

    Total features

    56

    7 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    Third-Party Integrations
    Alerts/Notifications
    API
    Reporting & Statistics
    Data Import/Export
    Access Controls/Permissions

    Functionality contenders

    RoomRaccoon users reviews

    Overall Rating

    4.1

    /5

    55

    Positive reviews

    76

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.56/10
    Rating distribution

    5

    4

    3

    2

    1

    31

    11

    3

    5

    5

    Pros
    They have fantastic integration and connecting capabilities. As a partner in guest experience, it is always very pleasant to work with.
    RoomRaccoon helps me to be on top of all my bookings, so I can do the overall management with much more confidence.
    The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it.
    Cons
    As a customer, you are a number; they dont even ask your name on the phone, just your ID. Roomraccoon apologises for their incorrect info during sales, but... its your problem now.
    Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising.
    Price changes are limited. Channel manager only connects you to 4-5 OTA's and then you need to plug in another channel manager.

    Overall rating contenders

    LJ
    AvatarImg

    Lila J.

    Hospitality, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Quick Responses

    Reviewed a month ago
    Pros

    RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.

    Cons

    When I initially on boarded with Room Raccoon I found it hard to get responses to my questions but lately they added a US manager, and I have had quick feedback on all of my questions. The support seems extremely accessible.

    Vendor response

    Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!

    Dv
    AvatarImg

    Dane v.

    Hospitality, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    All-in-One, GREAT PMS System

    Reviewed a year ago
    Pros

    Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge.

    Cons

    This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly.

    Vendor response

    Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business.

    LV
    AvatarImg

    Laura V.

    Hospitality, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    IT IS A SCAM

    Reviewed 6 months ago

    Horrible! I wouldn't wish this kind of experience to anybody

    Pros

    Horrible, how they treat customers is unacceptable.

    Cons

    We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing...

    Vendor response

    Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team

    KE
    AvatarImg

    Kresimir E.

    Hospitality, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use product

    Reviewed 6 months ago

    Although the product has a higher price, its functionality us excellent, everything works perfectly.

    Pros

    Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.

    Cons

    The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.

    Vendor response

    Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.

    SC
    AvatarImg

    S. C.

    Hospitality, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon

    Reviewed 8 years ago

    We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.

    Pros

    When we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made. RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved. When I contacted them...

    Cons

    The system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.

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