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SiteMinder

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The hotel commerce platform with everything you need

(6)

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SiteMinder Pricing

Pricing overview

Value for money rating

3.9

/5

181

Price starts from

69

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

SiteMinder (Channel manager, PMS integration, Performance and pace insights, 24/7 support): From USD $99 per month.

SiteMinder Plus (Everything in SiteMinder, plus: Booking engine, Hotel website builder, Competitor rate intelligence, Rate parity insights, Direct booking plug-in apps): From USD $129 per month.

What users say

And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out.
The revenue managers all find the system very user friendly and the Siteminder team a pleasure to deal with.

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Reviewers who mentioned pricing said:

JT
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Juanjo T.

Leisure, Travel & Tourism, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best Channel Manager for our needs

Reviewed 3 years ago

Really good. It's easy to use, fast and with a great customer support.

Pros

The ease of use versus its competitors. Maybe the setup at the begining is more tedious than other channel managers, but it makes things easier for your daily work.

Cons

The only option that maybe we miss from SiteMinder is the chance to apply offers directly in the channel manager instead of changing its price manually day by day.

Vendor response

Hi Juanjo, We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements. Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you. Warmest, Jessica

MD
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Maureen D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I have used siteminder for 9 years.

Reviewed 6 years ago

The software itself has never failed.

Pros

The desktop version has always worked well. I changed to resonline a few years ago but found their software to be unreliable.

Cons

The mobile version has a lot of problems. It is difficult to change any details once entered as in dates, number of people. It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading. When you select the payment details it glitches and the page can not be closed for finalize payment or go back.

Vendor response

Hi Maureen, Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable. I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve. Again, thank you for taking the time to give us your feedback. If you have any further questions please do let me know. Kaitlyn @ SiteMinder

AR
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Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overall Good Experience

Reviewed 6 years ago
Pros

Very complete Channel Manager with everything you need to run several properties mapped through different OTAs. Working properly, never had a real issue. Their customer support got back to us promptly each time we had a problem in understanding something or for a set up. Like some says it's easy to use when you know what you're doing. It's a very professional Channel Manager. The price is also professional but nothing surprising when you have stability and efficiency. I would definitely recommend it.

Cons

Like I said above, it's a very professional Channel Manager so you should expect having troubles understanding what should be done and what should be left untouched. That has been the major issue for us, to understand what to manage and what not to touch. We didn't have the experience we have now with channel managers so as profanes it was pretty hard to do the set up.

Vendor response

Thanks so much for your positive feedback - we're pleased to hear the product surpassed your expectations. As always, our support team is available to help you navigate your set up and ongoing use of The Channel Manager. Please don't hesitate to contact us if you need any guidance. Thanks again for taking the time to review SiteMinder. Clare @ SM

AR
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Verified reviewer

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Affordable Channel Manager but Support is Lacking!

Reviewed 5 years ago

Overall Siteminder does what it needs to do and when everything is working as it should, the system is great, saves a lot of time and speeds up processes. For larger organisations that operate at high occupancies, it is inevitable that in occasions overbookings can come in.

Pros

Great all round system when everything is going well.

Cons

Support is very slow with a lot of chasing required. When things don’t go right and an error has been made between the PMS and channel manager a lot of finger pointing can happen. On some channels, some information like email addresses cant be delivered to the PMS.

Vendor response

Hi there, Thanks again for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder. We thank you again for trusting us as a customer and look forward to solving your issues. Best, Lauren

SN
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Sally N.

Hospitality, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Ok for the Price

Reviewed 5 years ago

Since we do not depend a lot on the online reservations (we do more contract and group business), the low flat price is good for us.

Pros

The flat rate for the Channel Manager, so we are not paying for each reservation that comes thru the channel manager. But then we signed up for GDS thru them, thinking it was the same way, but it turned out they are charging heavy fees for the GDS reservations.

Cons

Customer Support. Terrible.... Hard to get anyone to help you. Don't know who to call. They are based out of Australia, and I dont think they have a very strong support system for their US clients. I have been trying to get a rate loaded, and haven't had much help. Another thing I definitely do not like is that we cannot provide a link for our group business to book directly. If we do, then there is a heavy fee I think. So we prefer

Vendor response

Hi Sally, Thank you so much for your review and frank feedback. I've escalated this immediately to our Support team who will be in touch with you directly ASAP. Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder. We thank you again for trusting us as a customer and look forward to solving your issues. Thank you, Mei

TP
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Tim P.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best Channel Management Solution

Reviewed 5 years ago
Pros

Range of channels Range of other apps , PMS and booking engines Adaptability and flexibility of set up. Very reliable Great support Cost

Cons

Wish new feature could be added to Booking engine, such as loyalty scheme or secret rates to help us compete with OTA pricing.

Vendor response

Hi Tim, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products. You can check out our latest product releases on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

IA
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Iheanyi A.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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No overbookings

Reviewed a year ago
Pros

When introduced to the software, the hassle of over bookings were eliminated. With it's seamless integration to the PMS, it automates availability of rooms and increases revenue by making the most expensive rooms available.

Cons

I think commissions can be reduced to maximise profit.

Vendor response

Hi Iheanyi, Thank you for leaving us a review. We are happy to learn that you are no longer experiencing overbookings and getting a seamless experience. We will take your feedback on commissions and share with our resepective team. If you need anything in near future, don't hesitate to contact any of us. Regards, Ereena

SL
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Simon L.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not waste your time (and money)

Reviewed 6 months ago

If you want a very basic system, easy to setup, and budget does not matter, you may be happy with Siteminder. If you want value for your money, functionalities for your pms, customization for your booking engine, integrations for your pms, accounting system... and a reliable support ... look somewhere else.

Pros

Easy to setup, functional, good channel manager.

Cons

Lack of PMS functionalities: no way to handle groups, agents, segments. Little hotelier is more like a functioning beta, lacking most important options.. Lack of updates: no significant improvements (BE/CM) since we started in 2016. It's no surprise that their booking engine is behind their competitors at this point, it lacks customizations and functionalities Bad support: do not expect much from them, clear miscommunications between their services. We have been clients since 2016 and the way they treat us...

Vendor response

Hi Simon, Thank you for your feedback. We appreciate your insights and apologise for any frustrations you've encountered. We're actively working on enhancing our platform's features and support services based on user input. I'd love to assist you further. Could you please email me your details at ereena.rosli@siteminder.com? Your satisfaction is important to us, and we're committed to addressing your concerns and improving your experience with SiteMinder. Warm regards, Ereena

BM
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Bertie M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Very basic platform, stay away

Reviewed 7 years ago

have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

Pros

good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good

Cons

- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All...

Vendor response

Hi Bertie, Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. The team @ SiteMinder

CO
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Christina O.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Suite of tools to effectively manage a boutique hotel or a large resort

Reviewed 6 years ago

Many. 1. The channel manager is very stable!! We have less than 1% of issues and even then there emails or the Siteminder extranet that we can easily double check. 2. Prophet is easy to use and pretty accurate. The weekly summary could have some improvements, like a percentage of rate increase or decrease of each of our designated competitors. 3. Booking button - That it is tied into the Channel...

Pros

Having the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse.

Cons

No cons were added to this review

Vendor response

Hi Christina, Thank you for your great feedback. We are thrilled that you have had such a positive experience with our suite of products. It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel. Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder

SN
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Sally N.

Hospitality, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worst Customer Support!

Reviewed 5 years ago

Worst customer service.

Pros

Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.

Cons

The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere....

Vendor response

Hi Sally, Thank you for your honest feedback, Sally. I am so sorry that you felt that you didn't receive the level of support needed to resolve the issue on rate codes to your satisfaction. I have personally escalated this to our highest levels of support to get back to you within the next two hours to make sure we truly listen to how we can help an important customer like yourself. We want to ensure you receive the support you deserve and meet the standards we normally provide to our customers. Thank you, Misha

AS
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Anthony S.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Do your homework, check them out before commiting as to price and function

Reviewed 3 years ago

We entered on a 30 day free trial, then 6 months 1/2 price, 6 months full price. There is a sense as you go further down the track of total commitment and no escape as considerable time committed to set-up and link the channels. With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the full monthly cost hit, we viewed the product as unviable. The Canvas website template is very poor and expensive.

Pros

The calendar integration to multiple channels is essential by methods other than iCal. This one feature changes the picture for any operation with more than one channel. In the end, this was the only attractive feature.

Cons

My personal experience was the product is not at all intuitive, in other words you had to ask lots of questions rather than figure it out for yourself. Support and personnel are unresponsive to client suggestions when problems or difficulties encountered. Simple questions often take days for response. With 1-5 rooms, very expensive when you consider revenue versus accumulated expenses for this plus OTA commissions, payment discounts, housekeeping etc. No meaningful reports for revenue, Mobile app on Android was useless, had to use the browser version.

MD
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Moyyed D.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Leading Channel Manager

Reviewed 5 years ago
Pros

I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder : 1- Simple and Easy to Use 2- Supports many big, mid-size and small OTA's. 3. Reservation & Yield reports. 4. Connectivity with multiple Property Management Systems. 5. It's definitely cost-effective 6. Easy to set-up rooms, rate plans and map them.

Cons

Apart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows : 1. Customer Support is terrible and very rarely would you get a first call resolution. 2. GDS by Siteminder is not being managed efficiently, the staff seems to have very little information on how GDS works. 3. Their turn around and on-boarding time sometimes take weeks.

Vendor response

Hi Moyyed, Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who will be in touch as soon as possible. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Thanks, Lauren

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Zanneta B.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product, less than average support service

Reviewed 6 years ago
Pros

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).

Cons

The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What? Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily. After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!

Vendor response

Hi Zanneta, Thanks so much for your feedback and taking the time to review us. It's great to hear that you loved our product and found it so easy to use. We were disappointed to hear that our support didn't meet your expectations. The good news is that we improve our support service all the time and should you wish to come back to SiteMinder in the future, we'd love to chat to you about your experience. We hope your properties continue to be successful. Thanks again, Clare @ SiteMinder

PA
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Penny A.

Farming, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not us this platform !!

Reviewed 6 months ago

Absolutely terrible ! DO NOT use this platform

Pros

Helpful getting you set up and taking your money. After that NOTHING..

Cons

Everything, the customer service is terrible. They Will constantly pass you off and tell you it’s with the “relevant team “ The team never gets backs to. Messy unprofessional layouts. The worst is our account hasn’t been working for months and we can’t get bookings and we can’t cancel to get off their page platform. Will Cost your business thousands

Vendor response

Hi Penny, We sincerely apologise for the experience you've had with our platform. It's disheartening to hear that you've encountered such difficulties, especially with our customer service and functionality. We strive to provide a seamless and supportive experience for all our users, and it's clear that we've fallen short in your case. We understand the frustration of not receiving timely responses...

CS
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Caroline S.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It could be way better

Reviewed 2 years ago

There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support.

Pros

The easy way of different types of settings for pricing, variations and additional rates.

Cons

The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.

Vendor response

Hi Caroline, thank you for taking the time to leave us a review! We are happy to hear that you find it easy to set different pricing and rates with SiteMinder. However, we will take your feedback on limited options due to restrictions on our respective teams to look into. Again, thank you so much for leaving us a review. we read every single response and appreciate your time! Best regards, Ereena

ZM
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Zsolt M.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great CHM with plenty of feature

Reviewed a month ago
Pros

It is a very advance hotel manager software with the most partner connection.

Cons

Too complex for small or medium properties and also it is a bit too expensive

Vendor response

Hi Zsolt, Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners. We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users. For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs. It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at ereena.rosli@siteminder.com I'll be happy to connect you with the right person. Thank you for choosing SiteMinder! Regards, Ereena

JG
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Jonathan G.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DO NOT use this CMS if you're looking to improve SEO performance

Reviewed 7 years ago
Pros

Adding basic content to the CMS is fairly straightforward but there is nothing this offers which cheaper competitors don't.

Cons

There doesn't seem to ever be any updates made. As someone who works in digital marketing, making updates to the site to improve SEO performance is critical. However this CMS doesn't even allow the simplest of updates. It doesn't allow you to update page titles without the H1 header and main navigation title being updated. So just to be clear, updating page titles on their own is NOT POSSIBLE. This...

Vendor response

Hi Jonathan, Thanks for taking the time to provide us with your feedback. Canvas is a tool that is designed for hoteliers looking to simplify their website management. We believe it's best for the page titles to reflect the web page contents and we place the hotel name there too, in accordance with SEO best practice. Many hoteliers don't have the knowledge to update this themselves and so the limitation in our design was deliberate. I have passed your comments onto the team who will consider adding in some flexibility for our more advanced users. The 301 redirects issue is being addressed on our current plans as we know this is important. If you have any further feedback for us, don't hesitate to contact info@siteminder.com Thanks again, Clare @ SiteMinder

HN
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Hans N.

Hospitality,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Works as expected, tons of integrations

Reviewed 6 years ago

Simplifies my life, a lot.

Pros

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Cons

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

Vendor response

Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to info@siteminder.com and we'll direct your comments to the right place. Thanks again! Clare @ SiteMinder

ES
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Esmeralda S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Is worth!

Reviewed 2 years ago
Pros

Channel manager (Little Hotelier) and Booking Button

Cons

The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone like low battery or traveling with no roaming it's impossible to log in. There is an app but I don't really want to download more apps, it's too much. Also I suggest to add another option when enable deposit in the booking button: NUMBER OF NIGHTS, at the moment only percentage, full amount, fixed amount, first night.

Vendor response

Hi Esmeralda, We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. Let me know if there's anything I can assist you with; thank you! Best regards, Ereena R.

DC
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Dick C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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decreasing support quality

Reviewed 2 years ago

From excellent to regular and even bad times. Their product is good, but their policies are slipping away from their clients interest.

Pros

easy to use reazonable competitive cost facilitated to work with different channels

Cons

it became expensive when the tourism industry came down and hardly any consideration from SiteMinder side quality of support service decreased considerably, difficult to get a serious assistant they reduced benefit of working with Google Hotel Ads

Vendor response

Hi Dick, Thank you for taking the time to leave us a review! We are happy to hear that you find our product easy and intuitive. We are sorry to hear about your experience with covid challenges and want to come to a solution about how we can make SiteMinder work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience! One of our team will be in contact asap to support you. Best, Ereena

AO
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Apichet O.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Reliable and wide connectivity

Reviewed 3 years ago

Siteminder still the most valuable and workable in their range. I love their service and product development.

Pros

I love its reliability and consistency of its work. The sales team and support team are professional and helpful. That’s why I always prefer Siteminder.

Cons

A bit high price when compare to many products in the the market however the value in return is a key.

Vendor response

Hi Apichet, Thank you so much for sharing your thoughts with us. We are pleased to hear our support team is doing their best to assist you. Our product team continuously works to make helful updates in our platform. We truly appreciate your honest feedback and support. Please feel free to reach out to us at anytime! Warmest, Jessica

KW
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Kerry W.

Hospitality, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great for independent

Reviewed 7 years ago

Direct bookings from our website.

Pros

There is no cost associated with direct bookings from our website with siteminder. Inventory is automatically synchronized with our PMS.

Cons

The ease of using and building site; not much help with customer support and very limited hours. Options for rates when booking automatically chooses two nights by default and gives the total for those two nights rather than one night like other similar products. No 24 hour customer support either. Trying to get GDS built and set up has been a nightmare.

Vendor response

Hi Kerry, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you with more information as soon as possible. We thank you again for trusting us as a customer and look forward to solving your issues. Best, Lauren

SS
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Samia S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteMinder Reviews

Reviewed 8 years ago

Very satisfied with SiteMinder. I use it everyday. It helps me to control my room inventory and pricing.

Pros

User friendly. Easy to control. Help me get my jobs done. Price and inventory control.

Cons

No cons were added to this review

Vendor response

Hi Samia, Thank you very much for your lovely feedback. We look forward to working with you for many years to come. Regards, The Team at SiteMinder

GW
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Geoff W.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and flexible

Reviewed 8 years ago

The Channel Manager is simple to use and gives me complete control over my inventory. For example I can allocate rooms how I like, adjust rates and set minimum stays without any issues. It's also great that my staff can easily pick it up when I am away from the property.

Pros

Simple, very easy to use and it's affordable.

Cons

No cons were added to this review

Vendor response

Hi Geoff, Thank you kindly for your review. We greatly appreciate your feedback and loyal support. We look forward to working with you for years to come. Regards, The Team at SiteMinder