SiteMinder Reviews

The software overall is very easy to use and if I ever have questions, their customer support is always very friendly and helpful!

I wish there were more kinds of reports available on the channel manager module. It would also be great if the BookingButton has more features and as developed as major OTA extranets.

Hi Yuki, Thank you so much for your insightful feedback. We are so thrilled for having the opportunity to support you throughout your journey during these 6 years. It's customers like you that make what with we do so worthwhile. You will be please to know that our product team keeps working on making enhancements to the booking engine. You can check the latest product releases on this page: https://releases.siteminder.com/en/articles/5274866-may-2021-release-notes-new-features-and-improvements. Thank you so much for all your suggestions. It help us understand all your needs. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. Kind regards, Jessica

I like that it's very easy to use and the updates are always real-time.

There are times when there will be technical errors and the system takes a longer period to reflect updates and changes.

Hi Elda Thank you so much for leaving us a positive review. We are happy to hear that you find SiteMinder easy to use and satisfied with SiteMinder overall. However, we are sorry that you are experiencing technical errors. Would you be able to email me your details? So that I can help you to escalate the error that you are facing. I am looking forward to hearing from you, Elda! Thanks!

The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live).

This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software. The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay. My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.

Hi Leanne, Thank you for sharing your honest feedback. We sincerely regret your experience and know our team has already been in touch with you to resolve your issues. We apologise for the misunderstanding around your free period. The offer of a free period (not a trial period) was made to you for signing an annual contract. When you cancelled your subscription, you cancelled within your...

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I have worked with different channel managers, however Siteminder has been the most intuitive to work with and the support of the team has been amazing since day one. The connection with our PMS was and is perfect. Overall the benefits are more than enough for us to keep Siteminder as our channel manager for a long long time.

I believe that what can be improved are the yield rules. To close availability upon percentage of total sold rooms. This is an action we, specifically, would love to have.

Hi Mafalda Thank you so much for leaving us a positive review. We are happy to hear that you prefer SiteMinder Channel Manager after using many other channel managers in the market. We are delighted to hear that you find it easy and intuitive. Regarding yield rules and percentage of total sold rooms, we have logged this as feedback and have shared it with the respective team to be considered in future updates and enhancement. Meanwhile, we are here 24/7 via our chat if you need us. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help. Thanks!

Channel manager (Little Hotelier) and Booking Button

The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone like low battery or traveling with no roaming it's impossible to log in. There is an app but I don't really want to download more apps, it's too much. Also I suggest to add another option when enable deposit in the booking button: NUMBER OF NIGHTS, at the moment only percentage, full amount, fixed amount, first night.

Hi Esmeralda, We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. Let me know if there's anything I can assist you with; thank you! Best regards, Ereena R.

Easy to Use, No. of Channels, Fast & Accurate

- Less Informative Dashboard - Limited Reports - No Auto-Generated Report (send through via email)

Hi Abhishek, Thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our system user friendly and efficient, and that you understand our passion for improving your service and customer experience everyday! Please let us know if there is anything we can do to further assist you get the most out of your products. All the best, Misha

The desktop version has always worked well. I changed to resonline a few years ago but found their software to be unreliable.

The mobile version has a lot of problems. It is difficult to change any details once entered as in dates, number of people. It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading. When you select the payment details it glitches and the page can not be closed for finalize payment or go back.

Hi Maureen, Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable. I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve. Again, thank you for taking the time to give us your feedback. If you have any further questions please do let me know. Kaitlyn @ SiteMinder

Very complete Channel Manager with everything you need to run several properties mapped through different OTAs. Working properly, never had a real issue. Their customer support got back to us promptly each time we had a problem in understanding something or for a set up. Like some says it's easy to use when you know what you're doing. It's a very professional Channel Manager. The price is also professional but nothing surprising when you have stability and efficiency. I would definitely recommend it.

Like I said above, it's a very professional Channel Manager so you should expect having troubles understanding what should be done and what should be left untouched. That has been the major issue for us, to understand what to manage and what not to touch. We didn't have the experience we have now with channel managers so as profanes it was pretty hard to do the set up.

Thanks so much for your positive feedback - we're pleased to hear the product surpassed your expectations. As always, our support team is available to help you navigate your set up and ongoing use of The Channel Manager. Please don't hesitate to contact us if you need any guidance. Thanks again for taking the time to review SiteMinder. Clare @ SM

Seems to have good stable performance in terms of synchronization across their Channels. But honestly, I didn't get a full insight into Siteminder's suite of CRS/Channel Manager/Booking Button. At the end of the Onboarding process it was actually revealed that key information provided by Sales at the beginning was plain false.

Sales and Marketing standards and practices are extremely questionable. First of all, there is no Free Trial available despite countless claims and buttons on their website. Fake news. Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then turn around and saying it wasn't.

Hi Sven, Thank you for taking the time to leave us a review. We are so happy to hear you that you find SiteMinder good and stable. Reading this has made our day. We're sorry to hear that your experience with us didn't live up to our usual standards. Your honest feedback is very much appreciated and I've escalated it for urgent attention. Someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know. Thanks!

Great all round system when everything is going well.

Support is very slow with a lot of chasing required. When things don’t go right and an error has been made between the PMS and channel manager a lot of finger pointing can happen. On some channels, some information like email addresses cant be delivered to the PMS.

Hi there, Thanks again for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder. We thank you again for trusting us as a customer and look forward to solving your issues. Best, Lauren

Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.

The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere....

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Hi Sally, Thank you for your honest feedback, Sally. I am so sorry that you felt that you didn't receive the level of support needed to resolve the issue on rate codes to your satisfaction. I have personally escalated this to our highest levels of support to get back to you within the next two hours to make sure we truly listen to how we can help an important customer like yourself. We want to ensure you receive the support you deserve and meet the standards we normally provide to our customers. Thank you, Misha

It makes it easy for revenue managers to combine all OTAs into one platform, to manage rates and availability.

Terrible response time, error in their software but they make the customer solve the problem for them and pay for the damages caused.

Hi Rank, Thanks for leaving us your feedback. We are disappointed to hear about your experience with us and we have escalated your observations to our customer success team and senior leaders. We are continuously looking at ways to improve our service for our valued customers - rest assured, your feedback is very helpful to us during that ongoing process. Thanks again for taking the time to share this with us. The team @ SiteMinder

Adding basic content to the CMS is fairly straightforward but there is nothing this offers which cheaper competitors don't.

There doesn't seem to ever be any updates made. As someone who works in digital marketing, making updates to the site to improve SEO performance is critical. However this CMS doesn't even allow the simplest of updates. It doesn't allow you to update page titles without the H1 header and main navigation title being updated. So just to be clear, updating page titles on their own is NOT POSSIBLE. This...

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Hi Jonathan, Thanks for taking the time to provide us with your feedback. Canvas is a tool that is designed for hoteliers looking to simplify their website management. We believe it's best for the page titles to reflect the web page contents and we place the hotel name there too, in accordance with SEO best practice. Many hoteliers don't have the knowledge to update this themselves and so the limitation in our design was deliberate. I have passed your comments onto the team who will consider adding in some flexibility for our more advanced users. The 301 redirects issue is being addressed on our current plans as we know this is important. If you have any further feedback for us, don't hesitate to contact info@siteminder.com Thanks again, Clare @ SiteMinder

The staff that answer the phone are lovely and try to be helpful when you phone and the on hold music we spend hours listening to is good

Those that answer the support phone are lovely people and try their best to assist. However, they seem quite often not to fully understand what the product can and cannot do. And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out. They sit on the problem for a week and try finding out when it is going to be fixed. They are like elusive Gods who think they are answerable to no one, least of all the customers!

Hi Wendy, Thank you for your feedback. We are sorry to hear that you have had this experience. Your feedback has been passed onto our customer success team as well as management who will investigate the matter further. Thanks again for taking the time to submit your feedback. The team @ SiteMinder

Easy to use, very friendly and insightful helpdesk

Overall, its very system orientated, not very focused on user experience

Hi Wei Shing, Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder easy to use and system oriented. If you need support with anything, you may reach out to our 24/7 chat support. One of our team will be more than happy to assist you. If there's anything I can do to help you, please let me know. Thank you!

Range of channels Range of other apps , PMS and booking engines Adaptability and flexibility of set up. Very reliable Great support Cost

Wish new feature could be added to Booking engine, such as loyalty scheme or secret rates to help us compete with OTA pricing.

Hi Tim, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products. You can check out our latest product releases on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor.

The system does not work and the support team terrible

Hi Kelly, We apologise that your experience didn't meet our usual standards. I'd love to help you with the experience above, especially with integrating your hotel management system with ours, we hear that you have difficulty reaching out to our support, and I hope I can help you. If you could drop me an email at ereena.rosli@siteminder.com, I could help to assist you further as I don't have your details in this review to assist. I'll be waiting for your email and hope to hear from you soon.

Really prompt in Sales, and the product training was great

The staff - sales/account manager from the Australia office won't call to discuss issues leading to huge frustrations.You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. Many staff has promised to call me back and I haven't heard from them.

Hi Peter, We are sorry that you experience didn't live up to our usual standard. We hear you on the issues that you are experiencing with tech, and tried reaching out to account manage but fail to get through. We want to get in touch with you to help you further but I'm unable to retrieve your details, if you can drop me an email at ereena.rosli@siteminder.com would be fantastic. Regards, Ereena

Very easy to control the allotment/ rate. Very easy for reservation management.

Overall, I think this system is very good and easy to use. The only thing I hope is that more OTAs can intergration with Siteminder in the future.

Hi Cindy, Thank you so much for leaving a review for us. We really appreciate your feedback. It's great to hear you are happy with our system. We understand that having multiples channel is something that is very important for all of our customers. That's why we keep adding more integrations. So far we have over 450 distribution channels and we working to add more relevant international and domestic distribution channels in the future. Thanks again for your partnership with us! Warmest, Jessica

I find the software very easy to work around and when you have any issues or problems the help facilities and also customer service staff are very helpful.

I have no negative issues with this software.

HI Wayne, Thank you so much for your review and feedback! We so greatly appreciate the time you've taken to do this and will share your feedback with our teams internally. Thank you for allowing us to be a partner in your journey. It's our privilege to be of service. Thank you, Mei Customer Marketing @ SiteMinder

Very smart and technical software, will continue to use. Especially the multi language customer service is much help, thanks for [SENSITIVE CONTENT HIDDEN] always give me much much more help on any of kinds of problems, 5 star service for her.

could be more colorful or App download use.

Hi Cary, Thank you so much for sharing your valuable feedback. We are so happy our support team is doing their best to support you. You will be pleased to know that we are already working on a mobile application to make things easier for our customers. in the meantime we will keep you updated with any future enhancements. We appreciate your partnership with us! Warmest, Jessi

This channel management software help us save time a lot when compare to update manually in each channel. Report is also useful for check guest check in and check out dates.

Sometime the inventory update delay 5 - 6mins, but this isn't happen frequent. It would be great if system can instantly update.

Hi Kongkan, Thank you for taking the time to review SiteMinder. We're happy to hear that you have had a positive experience with our software and look forward to continuing to work with you to help your property reach its full potential. Thank you for your feedback on our inventory update loading times, we will pass this onto our product team. Thanks, The team @ SiteMinder

i used siteminder sine almost 6 years a go and very satisfied-network system

very much likes to use siteminder and happy to be continue

Hello Saay, Thank you for taking the time to review SiteMinder! Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you have had great success using our system over the years. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

ease of use, functionality, bulk updates

There is not anything I did not like, so very happy

Hi Jerod, Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security. If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you. Thanks

Please the CC is available when we have any problem and it would be great if you have official office in Bali

The system and easy to use. I use the Siteminder from the previous company as well

Hi Rian, Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. We will take your feedback to our support team. Thanks for sharing! Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. Thanks, Misha