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Assembled
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern workforce management and customer issue resolution
Table of Contents
Assembled - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Assembled overview
What is Assembled?
The world of support operations is evolving at an aggressive pace — in-house agents have more demanding roles, outsourcing is still on the rise, and teams are mandated to implement AI solutions. Assembled is the only AI-powered support operations platform built to empower seamless omnichannel support across the entire ecosystem, helping teams staff smarter, increase productivity, and deliver exceptional customer support at any stage of scale.
Assembled Workforce Management enables more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that improves performance and productivity. Assembled Vendor Management provides end-to-end visibility in allocating workload requirements and monitoring efficiency across BPOs. Assembled Assist automates ticket resolution and guides agents to better replies with generative AI.
In enabling support teams to be at the right place at the right time with the right answer, Assembled is the engine that makes the entire support organization more efficient and impactful.
Key benefits of using Assembled
- AI-powered automated case resolution and agent co-pilot
- Staff for tomorrow with confidence: Get sophisticated, configurable, and dynamic forecasting without needing a PhD. And our next-generation automated scheduling helps meet SLAs while also empowering agents.
- Expertly manage intraday operations: Get a real-time picture of agent and vendor adherence and occupancy, and make critical intra-day changes to ensure teams meet SLAs.
- Unlock team performance with robust reporting: What you can measure, you can improve. That’s why our analytics experience is designed to give you maximum visibility into agent performance, AI usage, automation results, and staffing accuracy.
- Deliver better, faster customer replies: Our AI-powered agent assist and issue resolution engine automates repetitive workflows and delivers accurate, high-quality, on-brand customer responses.
- Ensure BPO efficiency and maintain quality without compromise: Onboard, train, and integrate with BPOs in record time. A shared system of record makes planning a breeze while eliminating monthly billing reconciliation.
- Bring company-wide visibility with data access: Use our one-click integrations and open API to seamlessly sync data from your help desk, CRM, HR platform, QA tool, knowledge base, or business intelligence platform.
Starting price
per month
Alternatives
Assembled’s user interface
Assembled pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.4
Ease of use
4.6
Customer support
4.9
Reviews sentiment
What do users say about Assembled?
Reviewers indicate Assembled streamlines scheduling, making it faster and more manageable for large and growing teams. They find it flexible and efficient for creating, adjusting, and viewing schedules, though some mention manual work for changes and a few missing features. They say it helps teams stay organized and improves visibility, but note occasional clunky elements and a learning curve for new users.
Users report Assembled is easy to use for both admins and agents, with an intuitive interface and quick onboarding. They appreciate responsive customer support, describing the team as helpful, receptive to feedback, and committed to continuous improvement.
Select to learn more
Who uses Assembled?
Based on 85 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Assembled's key features
Most critical features, based on insights from Assembled users:
All Assembled features
Features rating:
Assembled awards
Assembled alternatives
Assembled
Starting from
25
/user
Per month
Bitrix24
Starting from
61
Per month
When I Work
Starting from
2.50
Per month
Asana
Starting from
10.99
Per month
Assembled pricing
Value for money rating:
Starting from
25
/user
Per month
User opinions about Assembled price and value
Value for money rating:
To see what individual users think of Assembled's price and value, check out the review snippets below.
Brandon M.
Data Systems Analyst
Jordan P.
Business Analyst
Assembled integrations (17)
Integrations rated by users
We looked at 85 user reviews to identify which products are mentioned as Assembled integrations and how users feel about them.
Integration rating: 4.7 (6)
“It allows agents to see this right when they open their calendar and it updates all the changes we make in Assembled as they happen. ”
“We don't like to manage schedule at multiple application. Single source is important”
Samantha B.
Program Leader
Integration rating: 4.3 (4)
“Because it notifies my team when I make a change saving me messanging everyone”
Leon m.
operations senior
Integration rating: 5.0 (2)
“This is important for our email volume as well as agent adherence for our email teams.”
Eric S.
Revenue Operations Manager
Integration rating: 5.0 (2)
“Our agents use Five9 for calls, all of our adherence data comes out of that platform and is visible in Assembled.”
Eric S.
Revenue Operations Manager
Integration rating: 4.7 (7)
Integration rating: 4.8 (4)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Assembled support options
Typical customers
Platforms supported
Support options
Training options
Assembled FAQs
Assembled has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Q. Who are the typical users of Assembled?
Assembled has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Assembled support?
Assembled supports the following languages:
English
Q. Does Assembled support mobile devices?
Assembled supports the following devices:
Android, iPad, iPhone
Q. Does Assembled offer an API?
Yes, Assembled has an API available for use.
Q. What other apps does Assembled integrate with?
Assembled integrates with the following applications:
Salesforce Service Cloud, Talkdesk, MaestroQA, Five9, Zoom Contact Center, Slack, UJET, Gladly, Fivetran, EvaluAgent, Google Calendar, Kustomer, Amazon Connect, Intercom, Observe.AI, Zendesk Suite
Q. What level of support does Assembled offer?
Assembled offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support