Crelate Reviews

customizability is pretty great it allows us to add in a lot of various tasks.

The developing of the whole system there was alot of back and forth

Dear Bill, Thank you for sharing your feedback on Crelate. We're glad to hear that our platform's customizability has positively impacted your operations. We understand the challenges during the development phase and appreciate your patience and collaboration to tailor the system to your needs. Your insights are invaluable as we strive to enhance our service and user experience continually. We're committed to supporting your company's unique requirements and look forward to our continued partnership. Best regards, Crelate Team

It is a relatively inexpensive site that is easy to use, allows for integration with LinkedIn, and they are constantly adding new features. We can also integrate with RingCentral for calling and texting as well as Outlook for tracking emails sent. The LinkedIn extension allows for parsing contacts into the database as well. Training and customer support is outstanding!

Nothing. We have had other ATS systems and this one seems like it is definitely catered to staffing agencies much more than others.

Dear Jill, Thank you for the fantastic review! We're thrilled to hear that Crelate has streamlined your recruitment process and that our integrations and support have exceeded your expectations. We're committed to continuously improving and serving the needs of staffing agencies like yours. Your success is our priority. Thanks for being a part of the Crelate community! Best, Crelate Team

Integrating Crelate was super easy, the great thing about Crelate is that theres always more in terms of setup and integration and it keeps on getting better.

Pricing is a pain point. Would like to see different pricing structures for lower level recruiters within the company.Customer service experience needs improvement as well.WOuld like Crelate to offer a 6 month review where they will review our setup and give us input on how we can make improvements without sellingWould like Crelate to integrate with QB or other bookkeeping software

Crelate is a user friendly ATS that has some nice Onboarding features that compliment the system and its functionality as Applicants transition into Candidates and eventually Employees. The upgrades that are required to gain access to some of these features are not always worth the cost, but Crelate has been willing to work with our organization to get us where we need to be. As a Health Care staffing agency who have mostly government contracts, we are unique within the industry. Crelate as an organization has been receptive to EGA's feedback and willing to make improvement to the system that will benefit all who are using Crelate as an ATS with Onboarding.

The tier pricing structure for adding customizable features such as Activities, Activity Forms, Core Record Fields (Opportunities and Contacts), Document Labels, etc. make the pricing pretty unreasonable for our particular organization. As an organization who is accredited by the Joint Commission, maintaining compliance through our processes and data collection is imperative. As a unique entity working with government clients, it is sometimes difficult to track Contracts, which may have multiple facilities we may already be working with. Crelate is not built to be able to see the true contract rollup since only one customer can be a parent company.

I like Crelate applicant tracking because I can manage tracking temporary staff as well as perm staff in comparison to other systems. In addition, Crelate has so many onboarding features included with a CRM. It's really a one stop shop. They also have a way to send out bulk email campaigns and text messaging to candidates and clients. Customer service is always available to assist and they provide weekly ongoing training to ensure users are getting acclimated with the system. Highly recommend

The system is not as seamless as other systems. I believe they can improve on the email campaign feature, and making the system less complicated to move candidates along in the hiring process. But overall I really love using the product.

Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it.

I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of...

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Crelate is a smart tool that has an easy flow to set up, manipulate and make work for both the recruiting side and sales functions.

Integrating with additional resume databases would be beneficial, having the ability to link with additional sales software, like Apollo would be nice.

I like that Crelate is easy to use and fairly simply to navigate.

That to use many of the features/options, it's an upcharge on our account

I like how easy this software is to use. The front-end UI remains simple, while sophisticated flexibility and features are behind. I am consistently surprised at how much I can customize and tweak the system to reflect my team's recruiting process. It saves me so much more time overall.

There are a few features I dream about like adding a checklist and somehow magically syncing with my calendar, as well as it does email, etc. I am not worried as they are constantly improving the software with new features even those features I didn't know I needed it.

It is very simple and user friendly, yet has advanced features at the same time.

I wish there was an easier way for us to report how much is being made for us on our contract to hire side. If there is a way to better report it or calculate it in the system I would love to know / get some training on it.

When I logged on for the trial I IMMEDIATELY noticed it was exponentially faster than Bullhorn. I also experienced how easy it was to use and knew we had to make the switch.

There really isn't anything I can think of that Crelate's recent update did not address.

I like the dashboard view, it organizes your jobs, and activates, nice way to glace and understand your current recruiting state as well as the reports that are offered.

I did not enjoy the implementation process, so many small details that was broken down into multiple sessions, very time consuming. For pay $750 I thought the implementation/configurations would be taken care of for us and then we would be trained but that was not the case. 2 weeks to get through the process. Our specialist was great, she was very patient and very enthusiastic.

Thank you for your review of Crelate. I also use the dashboard view and the reports a fair amount to organize myself and to make quick informed decisions. As we are always looking to improve, having direct and honest feedback about a user's experience is valuable. I will make sure to share your experience with the implementation team.

Extremely "user-friendly", whether that is in the daily usage or customization everything is thought out extremely well. This is software designed FOR end users NOT for technologists, which is very refreshing.

Can't think of anything at this point, they are aggressively updating and improving listening to their client base.

I like the ease of use of Crelate. Additionally, our team utilizes Crelate to track candidates not only for contingent searches but also for our sourcing/recruiting hourly engagements. Different types of engagements require different types of activity tracking and reporting. Crelate is a tool that can accommodate the diversity of our needs.

I do wish that Crelate had a more robust candidate campaign capability. Having the ability to easily establish and maintain drip campaigns with candidates could be useful.

Knowing that the customization have been helpful to you as you grow is awesome. We love to hear stories of the different ways our customers are using our product. Your suggestion of how to improve our campaign capabilities will be passed along. If you have other suggestions, or ideas, drop us a line. We us our customer feedback to drive our roadmap. Thank you.

It is very intuitive. It was easy to pick up. When I wanted to find something, the most logical place to find the answer was where the answer was.

I don't not like how the systems don't talk to each. If I upload a fee agreement to a specific job, I want it to also upload into the company's file. When I add a website file in the job, I would want it to also upload to the company page so I am not duplicating my efforts. Also the address for individuals and company's is all American, I would like it to also populate for Canada.

Thank you for the review and for the feedback. It is great to hear that the intuitive nature of the software and the easy workflow management make your day run smoother. I will pass along your request for enhanced cross system communication and Canadian addresses. If you have other insights you would like to share, please reach out to our support team. They work closely with the development team to shape future projects.

Crelate has recently added a feature which allows you to create an activity on multiple contacts at one time. This is something I have been waiting for! They ask for feedback, listen and then implement new features on a regular basis!

Too frequently, there are multiple profiles of the same contact. Also, when you import a resume it creates a company based on the most recent employer on the resume; unfortunately, since people call the same company many things, you have different profiles for the same company.

I am so happy that the bulk activity feature is what you were wanting (we are pleased with it too). Our development team took the comments and suggestions to heart when designing it. The creation of multiple records can certainly be frustrating. Please contact our support team, 443-569-8262 Ext. 2, and they will try and help you configure the duplicate detection to mitigate this issue.

The level of customization is impressive. It has PLENTY of very useful features to design the exact dashboard you need. That was the thing a really loved about Crelate.

It's not linked to any kind of technical online tests services, so that it would facilitate the integration and data transfer. Being used for IT profiles, it's KEY during the recruitment process to evaluate technically this candidates. And we lost a lot of time attaching documents and adding notes with the tests results for example. I would work a lot on that to improve IT recruiters experience.

Thank you for taking the time to write a review. I am happy to hear that the program's customization is working out so well for you and that you are able to leverage it to your advantage. Your suggestion of an integration to a testing service is a good one. I will pass it along to our product development team, along with the note about such an integration being a draw for IT recruiters. We are always looking for ways to make our product more usable for our customers. If you have other suggestions, please pass them along to your account rep or our support team.

Customer service is exceptional. Additionally product very easy to use with a great customer interface. Wonderful interface with job boards and other recruiting platforms.

Sometimes can’t use wildcards in certain fields for searches. Also new company files are created with parsed resumes which leads to messy/invalid company files.

The platform customization is amazing. We use Crelate as our CRM and ATS. It allows us to keep track of everything including our placements.

There are no cons since anything we have wanted to add the development team has designed or added for us.

I like how easy it is to navigate and use the software. Putting each candidate into each job that they're potentially interviewing for makes it easy to communicate with people that might be in a different office.

My least favorite part is not knowing about all of the features available. We went through the initial demo with a salesperson but haven't really kept up with all of it.

Software helps organize large amounts of data

Many items are not intuitive. WAY too many glitches. MANY items not as sold to us. Struggled getting set up. Customer service is really poor. Only works through desktop, doesn't work on iPad or phone, so worthless on the go. Continuous review of contacts is needed to catch errors.

Hi Brian - I'm Samantha from Crelate. Thanks for the feedback! It helps make us better. I'm happy to inform you that we recently launched a Crelate Connector mobile recruiting app that allows for: 1. Client and candidate engagement (calling, emailing, and texting) 2. Access to your entire recruiting database on the go 3. Scheduling of activities with candidates such as follow-ups, interviews,...

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I like that it is customizable, I work at a start-up that has grown quickly and as we grew we needed to lock down better processes and tracking. We were able to use Crelate to build out those processes and integrate it with our email and accounting software. It's great as an ATS and also functions as our CRM. I also like how you can pin things to the top, make fields optional and required easily to ensure you are getting the information that is most important while also making it so you don't need to spend time inputting insane amounts of tedious information.

I don't love the look of it, I know that is silly but hey I'm working in it almost 8 hours each day! It has some issues with formatting, if you copy a job description from word or google docs into the job description field it removes formatting. I also don't like how if you assign yourself a task, anyone in the company can see it and mark it complete - you will need to track your tasks elsewhere.

Thank you for taking the time to write a review of our product. Below is a link to an article that should help with formatting issues. If you have other questions, please reach out to us at support@crelate.com, we are always happy to help. https://crelate.zendesk.com/hc/en-us/articles/360024320052-Clean-Formatting

A web based solution that is affordable allows my team to access the same information from multiple locations. This in itself makes it a much better solution for a small business like ours to be competitive in the marketplace. Additional features make everyday recruiting much more efficient. Am sooo glad I found this product!

Like all specialty platforms, it takes some learning. I learned about some features from other users. The up front training and set up was helpful, but on-going training would be really helpful. There are many videos available, but it would be nice to get regular emails from the company with topics like "did you know you could do this..."

To start, we switched over from another system and the pros at Crelate were spot on in transferring our data in its entirety from our old product! It automatically gave us a great feeling to find what we needed that we had almost a fluid transfer from our old ATS to this one. It is intuitively easy to use. For any professional who has worked with database software, or ATS systems already, the designers...

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Candidates update their resumes all the time and move jobs more rapidly than they used to. When they send me a new resume, I wish I could parse all the new data into an existing record automatically and not have to do it manually. That is not available. When asked, I would have to create a new record and then merge the two together. That isn't as fluid I wish it could be.

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