Planday Reviews

Planday really reduces management time compiling the rota, it is easy for staff to manage holidays and good to help managers stick to weekly staffing budgets. The punch in/out function again reduces admin time for paper timesheets and reduces the possibility of fraud.

It would be great to be able to set parameters and then it generate the rota for you, hopefully this will be developed in time!

Great sales, customer service, training, and tech personnel! Everyone is extremely helpful, knowledgeable, awesome at responding very quickly with easy to understand, concise yet complete answers. No pushy attempts to up sell, wanted to give me only the functionality I actually needed. Looked at several different platforms, PlanDay was by far the most user-friendly and visually appealing. Time...

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I do wish there were some additional things I could do and more parameters/constraints I could add within the scheduling function to make things quicker and catch certain potential errors. For example, I’d love to be able to put in certain legal requirements/constraints and have the scheduler not allow me to break them (e.g. lunch for each employee must be no later than 5.5 hrs after shift start). Not really a huge deal, would just be a convenient accuracy check for me. Also wish I could send invites and more things via SMS for those without smartphones without employee needing to be charged.

Ease of use, employee set up, interactive communication with employees, visual information that is calendar based, employees can be divided into groups by job skills so that shifts can be offered to the people with the correct skills for the job.

A year long contract that you are locked into with no warning that it is up for renewal. Some forms of communication (but not all) with employees is cumbersome and makes more work for the administrators.

Really easy to use, great layout so it’s very clear for staff members to use. The swap shift feature is a great addition.

the only downside to this app is that some features can only be done on the desk top website such as requesting holidays

I must admit I was a little suspicious at first, starting something new, but that changed quickly. The introduction we got, the service and help was (is!) worth 5 stars. Planday is very easy to use, very userfriendly. The ability to customize everything is great. Easy to navigate around.

I've been thinking about this for a long time now and I simply can't find any cons.

It is very much appreciated that you took the time to write us such a great feedback. We are happy that you are satisfied with the system and the help that you have received during your introduction and in the time after.

No pros were added to this review

No cons were added to this review

Dear Hannah, Thanks so much for your review - it's always great to hear from our happy customers! Regarding your employee who can't log in to the app on their Android - this can sometimes happen if they don't have the latest version of the app downloaded. Feel free to contact our Support team (support@planday.com) for assistance! Thanks again for using Planday! Jennifer

I like that it is so easy for our employees to put a shift up for sale/trade, and we no longer have to note down who switched with who. However, we still have the security of having to confirm the switch before it’s activated. My favorite part though, is the compatibility with our pay system. It saves me hours

In the process of confirming a switch between to employees, you can’t see whether the new employee has a shift before or after the switch, as you can when you assign a shift. Normally the system will mark them as red, because they are already scheduled to work that day. This doesn’t happen with switches, which can cause double shifts for a person.

Thank you for your feedback. I will send you an email as an answer to the cons, since it should not be possible to swap a shift, if you are already in the schedule that day.

Tracking Time & Attendance - Keeps a tight track on casual hours from a management perspective but also the employees love the app by giving them clear shift times and the option to make themselves unavailable and swap shifts. Cutting Admin Time - easy to put together rotas and produce reports for payroll processing at month end. Payroll visability - easy to track daily, weekly and monthly payroll spend.

Even though it is relatively simple to learn how it works it does require some focus and backing from the management team.

Hi Thomas - thanks for your review of Planday! It's great to hear we're helping you keep track of your hours and cut down on your admin time. It's great to have you on board!

How easy it makes everything after it was set up.

That somethings are not available in my region, I'm willing to wait, though.

I like having an app on my phone that has my work schedule and the ability to clock in and out on my phone.

I don't like that there is google tracking on it everywhere I go. I also wish the layout was a bit more user friendly.

We'd been looking for an online scheduling tool for the last few years, but all of them provided only information from the employee's point of view. PlanDay was the first (only?) to provide the ability for us to toggle back and forth from the employee view to the management, or "position view". Moreover, the customer service is beyond compare. What an incredible tool PlanDay has been for us!

We have 2 requests: 1) We would love to have the capacity to block employees in advance from being scheduled on future shifts. For example, if an employee wants to attend their family reunion in October, we'd love to have the capacity to block those shifts NOW to prevent them from being accidentally scheduled in October. While the employee has this capacity, we would prefer to have it as well. 2)...

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Hi Melissa, Thanks for your review! Always wonderful to hear from our happy customers. Regarding your requests, there is actually a way to do this within the system. Your Activation Consultant will be reaching out to you shortly to help you set this up. Also, have you heard about our Ambassador Program, where you can earn money for recommending Planday? You can learn more about the program here: http://planday.com/ambassador Thanks again! Jennifer

The App makes it very easy to keep scheduling organized. Very user friendly. After a short period of time getting used to Planday you will feel very comfortable. Customization for every aspect of the App makes it very easy to use the things you want and filter out the things you don't need. Allows for easy communication access between all users, from staff to management.

There are no major issues with Planday. One thing that would make it easier for the staff, is plugging in their availability over the course of time versus having to select each day off for the remainder of the calendar. For example: If you want to request availability for being off every Tuesday from 12-5 for the next two months you have to manually enter each Tuesday's availability. Instead of being able to select the date range one time.

Dear Michael, Thanks for your review of Planday! We're happy to hear that you're enjoying the app. Thank you also for your suggestion about a recurring availability feature - I've passed this on to our Development team. Thanks again!

I like that my employees can easily and quickly keep me informed of any changes or request that they have via text or email. That changes or work schedules are updated in real time. That off site employees can clock in. That the program is very easy to set up and use. That the support has always been excellent. This software has had a significant impact on my ability to manage my staff in a way that is efficient for them and our office.

That some functions such as editing some things such as vacation request and schedule changes are still a bit tedious. Hopefully this will be improved with update.

Super-easy to use and roll out new schedules for the employees and plan vacations. Also allowing punch-clock to be limited to the workplaces Wifi or location to punch in. Easy for employees to switch time-scheludes.

Hope that in the future, that the schedules can be integrated to my iCal Calendar and to our web-based cashierapp, Front Systems

Thank you for the great review, Alexander!! Happy to hear we've made scheduling and punching in easier for MODO AS. Regarding the iCal integration, we're currently beta testing this feature and hope to roll it out shortly. Thanks again - it's great to have you on board :)

It has many good features, our staff scheduling department like the scheduler, Payroll like the punch clock.

It is not very flexible and we are still waiting for issues to be resolved some 8 months on. We cant use it for payroll as there is an issue within Planday that the development team need to resolve (8 months on and still waiting). The other main issue is customer support, we wait for days and sometimes weeks for a reply, cant talk to anyone, it all has to be done by email therefore operationally things come to a standstill. HR records could be developed to include more personal information.

The scheduling feature is easy to use and works pretty well. The templates make it easy to duplicate schedules that are used often.

The way it calculates union time premiums, the numerous glitches that happen frequently, the daily reports that don't show weekly overtime until the last day of the week, they can't get me in the right time zone so the next day shows up as today after 3pm

Cheaper than most, easy to use, mobile app available for staff and management. User friendly, not many complaints from staff

Limited on mobile app, set up fees are costly. Basic plan isn't bad, but choose your plan wisely. Needs work on reporting

What I like most about this software is the support. Customer rep has been very patient and very helpful every step of the way.

What I like least about this software is the occasional server errors that happen.

Dear Fady, Thanks for your review! It's great to hear you're happy with Planday and Randy's support. Thanks again! Jennifer

Love that it works in the location of your business to deter fraudulent activity , this happens a lot with other software

Although it does the above it does have some issues with accuracy and glitches within the system but thy have sod will be sorted

Thank you for your review! Glad to hear Planday's helping your business with the location-specific features. We're always working to improve upon the system, so if you experience any issues, please don't hesitate to reach us at support@planday.com. Great having you on board!

Got us off from paper scheduling and did save time

Constantly having glitches and virtually no support

staff resouce planning, payroll, break allocation and messaging.

cross platfor use between app and computer version not always great

Plan day allows us to grow with employees and locations, they charge us monthly by the number of users. We can access all of the features from anywhere using the login console. The Graphics look professional and the staff had very little difficulty getting used to the system.

Local WiFi is recommended, but really, it is essential to experience all of the features. There is a thirty day free trial, a second month to break it in and review accumulated data would have been helpful before the roll out.

I started off using the 30 day free trial with this as many programs dont offer trials anymore and I honestly fell in love!

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Drag and drop functionality. Nice, clean, fresh layout. It's also good that staff can swap shifts between themselves, giving them more flexibility and without putting a greater admin burden on managers. They listen to users and constantly improve the product. The in app weather forecast visibility makes it much easier to forecast footfall and schedule.

Could do with a few more reporting options and although it has a lot of useful integrations, it could benefit from having an integration with a Human Resources management app perhaps.

Saves time, reduces the time need to manage every shift change, vacation requests, and open shift. Makes Staff responsible for their own schedule management. The Punch Clock has also been great to manage when the staff clocks in and out. The BEST support ever!

While working on a schedule the staff can see it in real time and can cause confusion until it is complete. I did submit a request to PLANDAY to have an area to work on the schedule in private then publish it to the staff.