-I like the Staff, has been amazing, she has helped me understand quite a bit about the software, and shes even offered several great suggestions, to make my workflow easier. I like that each user is assigned one designated go-to person.
-I like the filtering features. You can view all candidates, and simply type what you want to see in each column. Other systems weren't as easy to filter out unwanted information.
-I like the fact they have the desktop tab. Being able to see a graph of all your candidates, and where they stand is very helpful.
-I like that it is very easy to copy jobs. No more retyping, or copying and pasting several jobs. You can create a new position and use an old job to edit.
-If you have jobs that you are consistently looking for candidates for, the re-post feature is extremely helpful. TAM offers on every position an option to re-post the add every X amount of days (min, 30 days) So you don't have to remember to re-post every month!
-I like that you can pick and chose the positions you would like to receive email notifications for.
-I like that you can export any data that you have in the candidate table (the reporting maybe limited for certain needs, but any data you use by searching applicants or filtering applicants, you can easily export into excel. Therefore making tons more reports)
-I like the fact they are integrated with several other software so you can gather more information on the candidate all while staying linked to their profile (ex. background checks, Drug tests, reference checks, skill assessments)
-I like that you can easily add a candidate, or upload a resume
-I don't like the implementation fee. I'm quite a self learner. Although I was showed a few things, and answered a few questions. I'm not sure if its price is worth that. I set up everything during my trial run. Support walked me through all of her phases of training, yet everything I had already completed.
-I don't like that the color schemes on the graphs. Its all shades of blue, so when you have several workflow steps, its hard to decipher which step it is or what position it is.
-I don't like how they have the feature to post a job to multi locations in the one job position, but some job boards will only pull the first location. So its not TAM's fault. It's a cool concept and descent feature, if only it worked.
-During implementation they also said TAM is google calendar supported. BUT I have to share my google calendar to be public in order for it to sync.
-The application is NOT completely customize able. They have pick and chose options. If you want to customize it and make changes, they have another fee.
-For DOT information, drivers are required to enter 10 years of work history. but TAM only has a spot for 6 entries for work history (tech team is working on this)
Response from Caroline
Jessica, thank you so much for your thoughtful review. We particularly appreciate your feedback on our implementation fee. You are definitely a strong self-starter and did a ton of less-guided work, once we had your system set up, but our tech team’s extensive work in getting your system customized and ready for that work is the same regardless of user skill, and dictates part of our implementation fee.
More importantly, we are strongly committed to the idea that your subscription to TAM will be your only ongoing cost, so we structure our implementation fee to include not just system configuration, careers/jobs page creation, but also data import (if needed), software updates, 3-4 hours of initial training, regular support check-ins, and lifetime training for refreshers and new admins, as well as lifetime service and support to you and your users. Where others might have smaller or no implementation fees, they often charge extra fees for some or all of the above.
Again, we greatly appreciate the time and effort you took to provide your thorough feedback, so above all else, thank you for your feedback and for being a TAM client!