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Neon CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Stronger Personal Connections. Greater Nonprofit Growth.
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Neon CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Neon CRM overview
Based on 593 verified user reviews
What is Neon CRM?
By industry, Neon CRM reviewers are most commonly professionals in civic & social organization (25%). The most frequent use case for Neon CRM cited by reviewers is nonprofit CRM (68% of reviewers).
What do users say about Neon CRM pricing?
Most reviewers indicate Neon CRM delivers strong value for money, with affordable, transparent pricing and robust features. Some users report that advanced options incur extra costs, and a few reviewers find price increases steep as organizations grow.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Donor and Donation Management
Event Registration
Phone Support
Payment and Fees
Security and Access Control
Complicated and costly payment structure
Neon CRM’s user interface
Neon CRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.2
Ease of use
4.1
Customer support
4.3
Reviews sentiment
What do users say about Neon CRM?
By industry, Neon CRM reviewers are most commonly professionals in civic & social organization (25%). The most frequent use case for Neon CRM cited by reviewers is nonprofit CRM (68% of reviewers).
Select to learn more
Who uses Neon CRM?
Based on 593 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Neon CRM's key features
Most critical features, based on insights from Neon CRM users:
All Neon CRM features
Features rating:
Neon CRM alternatives
Neon CRM
Starting from
99
Per month
DonorPerfect
Starting from
No pricing info
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Starting from
No pricing info
Bloomerang
Starting from
No pricing info
Neon CRM pricing
Pricing plans
Pricing details:
User opinions about Neon CRM price and value
Value for money rating:
Of 58 reviews that provide robust commentary on Neon CRM's price and value, 75% mention it in a positive light.
Most reviewers indicate that Neon CRM offers strong value for money, especially for small to mid-sized organizations. They appreciate the competitive and transparent pricing model, which allows them to scale the database as their needs grow without unexpected costs. Most users consider Neon CRM to be more affordable than many alternatives, often noting that it provides robust functionality and core features at a fraction of the price of other systems. They say the bundled features and web-based access contribute to its cost-effectiveness, and they find the integration with tools like QuickBooks Online to be included at a reasonable price point. Some users report that the consulting options for transitioning are reasonably priced. Reviewers appreciate that the platform is comprehensive and functional right out of the box, with a price that makes it accessible for smaller organizations. However, some reviewers find that certain advanced features or design options require additional costs, and a few users feel the price increases can be steep as their organization grows. Some users say the entry-level plan offers limited functionality, and a minority think the cost is high compared to other CRMs with similar features.
, and
To see what individual users think of Neon CRM's cost and value, check out the review excerpts below.
Neon CRM integrations (29)
Integrations rated by users
We looked at 593 user reviews to identify which products are mentioned as Neon CRM integrations and how users feel about them.
Integration rating: 3.9 (11)
“We use a lot of mass emails to continue to engage donors and also update them about events and volunteer opportunities.”
“It's everything -without seamless integration it's hard to segment your donor communications.”
“Because communications is the key to our success. This is a clunky integration. ”
“It is our main tool for creating E-blasts and keeping our lists up to date.”
Jocelyn W.
Development and Grant Systems Coordinator
Integration rating: 3.9 (9)
“Having used QB for many years and once we transferred to QBO it was a huge asset to have the integration from NeonCRM to QBO. It has made transferring data between the two systems seamless.”
“Works fine enough but the mapping is confusing which has caused a lot of errors in my QBO.”
Judy P.
Board Treasurer
Integration rating: 4.3 (8)
“The QuickBooks integration is a huge time saver. It allows us to keep our donor and financial records aligned without having to do double entry, which cuts down on errors and saves staff capacity. For a nonprofit where every hour matters, being able”
“Integrates all charges individually instead of in batches so it requires hours to make a deposit instead of minutes. ”
Sarena C.
Executive Director
Integration rating: 3.3 (8)
“Doesn't work the way it sounds like it is supposed to, so I am still manually updating the membership list in MailChimp.”
Linden T.
Executive Director
Integration rating: 5.0 (1)
“This had made finding and securing a corporate match efficient. Before, there was always talk about this opportunity. But, with linking DD to NEON, it has become a successful reality.”
Edmund S.
Board Advisor
Integration rating: 3.0 (1)
Integration rating: 3.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
Neon CRM customer support
What do users say about Neon CRM customer support?
Customer support rating:
We analyzed 114 verified user reviews to identify positive and negative aspects of Neon CRM customer support.
The majority of users highlight fast, knowledgeable, and friendly customer support that resolves issues efficiently.
A significant portion of users appreciate the variety of support channels, including webinars, help center, and direct assistance.
Widespread user sentiment praises the willingness of support staff to walk users through features and provide personalized help.
A limited number of users report slow response times, difficulty reaching support, and receiving only generic or unhelpful answers.
Support options
Training options
To see what individual users say about Neon CRM's customer support, check out the review snippets below.
“The customer service and tech team are readily available to help with issues or advanced HTML/coding and they really made the process so much easier for our agency.”
Madison W.
Executive Assistant
“I love that any time I run into an issue, customer support is readily available and it is so easy to type into a search engine and get the answer.”
Jeremy S.
Operations Specialist
“Customer service was slow and non-responsive to my specific questions. ”
Randy S.
Founder
Neon CRM FAQs
Neon CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Neon CRM used for?
Neon CRM empowers small and midsize nonprofits to make and maintain the personal connections that drive growth. With all data and tools in one modern, intuitive platform, organizations get a true 360-degree view of their community. Powerful workflow automations help personalize outreach and save hours on manual tasks, while integrated fundraising, events, and volunteer tools allow teams to simplify their operations and raise more with less effort. The results are proven: nonprofits who use Neon CRM see an average 33% donation growth in the first year. The platform features secure payment processing, robust integrations including accounting software like Quickbooks, an open API, and industry-leading customer support. Pricing is fair and affordable, using a sliding scale based on revenue rather than the number of contacts an organization has.
Q. What are the benefits of using Neon CRM?
- Cultivate Lifelong Donor Loyalty: Gain a 360° view of every supporter. By unifying all data and tools in one place, you can build the authentic, personal connections that turn one-time donors into long-term champions.
- Drive Revenue with Frictionless Forms: Boost conversion rates for donations, event registrations, and memberships with intuitive, mobile-responsive online forms designed to maximize impact.
- Scale Your Fundraising, Not Your Workload: Personalize outreach at scale and streamline donation management. Reach more people with the right message at the right time to keep your mission moving forward.
- Reclaim Your Time Through Automation: Put your manual tasks on autopilot. Automate personalized emails and workflows to keep supporters engaged without burning out your team.
- Turn Data into Actionable Strategy: Ditch the spreadsheets for powerful and intuitive reporting. Access the insights you need to make data-backed decisions that grow your programs and your impact.
Q. What languages does Neon CRM support?
Neon CRM supports the following languages:
English
Q. Does Neon CRM offer an API?
Yes, Neon CRM has an API available for use.
Q. What level of support does Neon CRM offer?
Neon CRM offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, Chat
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