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Hiver

Hiver: World's First Gmail-based Customer Service Helpdesk

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Hiver Pricing, Features, Reviews and Alternatives

Hiver product overview

Price starts from

$

12

/momonth
Per User

What is Hiver?

Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail.

Key benefits of using Hiver

1. Deliver brilliant customer service right from Gmail

With Hiver, you don’t have to switch between Gmail and a ticketing system to manage your customer service help desk. Hiver gives you everything you need to manage customer emails and collaborate with your team, all without the complexities of a ticketing system.

2. Assign tasks and improve team accountability

With Hiver, you can easily assign an email as a task to your teammate in a couple of clicks. Hiver also allows you to filter tasks based on their completion status (unassigned, open, closed, and pending) and based on who is doing what. This way you can track the progress of tasks and make teammates accountable.

3. Take the grunt work out of customer service with Automations

Create smart rules to automate your customer service workflows so that your team can stay focused on doing what they do best — delighting your customers.

4. Measure what matters with Analytics

With Hiver’s analytics, you can now view multiple types of reports with a single click, use the Analyze button, and instantly deep dive into each of them for crystal clear insights and monitor your team’s performance to make data-driven decisions.

5. Prevent email duplication with Collision Alerts

Collision alerts in Hiver provide visual cues that prevent the agents from replying to the same email (and potentially sending conflicting replies).

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)

Training options

Live Online
Videos
Documentation
Webinars

Hiver pricing information

Value for money

4.6

/5

74

Price starts from

$

12

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hiver features

Functionality

4.6

/5

74
Total Features56 6 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Mobile Access
Communication Management
Access Controls/Permissions
Real Time Reporting

Functionality contenders

Hiver users reviews

Overall rating

4.7

/5

74

Positive reviews

96%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.28/10
Rating distribution

5

4

3

2

1

58

13

0

1

2

Pros
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Great experience, if we have an issue the support team is there to help.

VT

Virginia T.

Cons
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

AG

Andrea G.

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

DH

David H.

Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.

DH

David H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We are so pleased to have found Hiver!

Reviewed 2 years ago

It is easy to administrate, very user friendly, and the support is phenomenal. I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Pros

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience. We can assign emails internally, share inboxes and disposition emails as open, pending, or closed - chat about 'tickets' in the Hiver side bar, and step in to assist on existing email chains without having to forward emails to different departments or members across the team.

Cons

I'd love to be able to create a 'ticket' within Hiver on behalf of a customer. Currently tickets can only be created based on an email interaction between a customer and our company.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by 50%.

Reviewed 2 years ago

We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview...

Pros

The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver!

Cons

Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

Reviewed 4 years ago

None. Hiver completely derailed our operations at a period of peak media coverage.

Pros

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Cons

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hiver has been a game changer our account management team!

Reviewed 2 years ago
Pros

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Cons

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Email Management

Reviewed 2 years ago

Great overall experience that has helped us become more efficient and communicate very effectively.

Pros

Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently. There are easy ways to set up template copy too, accessible to the whole team.

Cons

No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.

Hiver FAQs and common questions

Hiver has the following pricing plans:
Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Hiver has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Hiver supports the following languages:
English


Hiver supports the following devices:
Android, iPhone


No, Hiver does not have an API available.


Hiver integrates with the following applications:
Zapier, Slack


Hiver offers the following support options:
Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

Common Hiver comparisons

Hiver logoFront logo
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