Hiver Pricing, Features, Reviews & Comparison of Alternatives

Hiver

Manage customer support and sales leads right from Gmail

4.61/5 (51 reviews)

Hiver overview

Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

KEY FEATURES:

Shared Mailboxes: Manage a shared email account like support@ or sales@ from your Gmail. Delegate emails, and keep track of tasks.

Shared Labels: Share your Gmail labels to sync email conversations with your team. Hiver syncs replies and read status automatically.

Collision Alerts: Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Notes: Communicate internally using Email Notes with @mentions. No more confusing CCs, Fwds and BCCs.

Send Later: Schedule emails to be sent at a later time.
hiverhq.com

Pricing

Starting from
$14/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
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Hiver reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.5
  4.7
Bryn Sowash

Hiver has been a game changer our account management team!

Used daily for 2+ years
Reviewed 2019-09-10
Review Source: Capterra

Pros
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Cons
I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Juan David Naranjo Gomez

Managing a team was never easier!

Used daily for 1-2 years
Reviewed 2019-09-18
Review Source: Capterra

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.

Pros
This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

A very effective alternative to other email support ticketing systems

Used daily for 1-2 years
Reviewed 2019-04-11
Review Source: Capterra

Sales and Support has been very accommodating, friendly, and helpful. Support is readily available. I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.

Pros
Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in. Improved Transparency, Communication, and Support between team members. Hiver is constantly working to improve functionality and add features as new functional use cases come to light.

Cons
Limited user restrictions that could pose issues for larger companies with less trust between employees. Limitations on workflows. There have been some complications in functionality in certain use cases, that are out of the ordinary, however.... See last sentence under Pros.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Jenness

Hiver Is A Must For High Volume Inboxes

Used daily for 1-2 years
Reviewed 2019-09-12
Review Source: Capterra

Pros
Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient. Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Cons
It would be nice to have the ability to sort emails from oldest to newest Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Virginia Trowbridge

Team Email Management

Used daily for 2+ years
Reviewed 2019-09-13
Review Source: Capterra

Great experience, if we have an issue the support team is there to help.

Pros
Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Cons
Would like more user analytics for tracking employees

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hiver pricing

Starting from
$14/month
Pricing options
Free trial
Subscription
View Pricing Plans

Plus Plan: $14/user/month

Premium Plan: $22/user/month

Enterprise Plan: $34/user/month

Hiver features

Chat

API (169 other apps)
Activity Dashboard (88 other apps)
Automatic Notifications (68 other apps)
CRM Integration (74 other apps)
Call Monitoring (73 other apps)
Call Recording (106 other apps)
Call Reporting (64 other apps)
Call Routing (81 other apps)
Call Transfer (74 other apps)
Caller ID (72 other apps)
Conferencing (79 other apps)
Instant Messaging (68 other apps)
Monitoring (68 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (91 other apps)
Third Party Integration (98 other apps)
Video Conferencing (62 other apps)
Voice Mail (61 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Hiver

Key features of Hiver

  • Shared Mailboxes
  • Shared Labels
  • Collision Alerts
  • Email Notes
  • Auto Response
  • Activity Timeline
  • Email Templates
  • Shared Drafts
  • Analytics
  • Automations
  • Email Reminders
  • Send Later
  • Integrations
  • Browser Notifications
  • Contact history
  • Email integration
  • Email notifications
  • Labeling
  • Email templates
  • @mentions
  • Activity timeline
View All Features

Benefits

1. Collaborate without adding clutter

Hiver allows your teammates to add a note to an email explaining the context. This note automatically gets shared with you. You can then reply to the note with your comments or feedback. This way intra-team email conversations can be kept to a bare minimum.

The chat-like simplicity of Email Notes allows you to review email threads, add comments, and get back to your work faster. Moreover, it keeps internal and external conversations separate as it is visible only to your teammates.

2. Assign tasks and set accountability

With Hiver's Shared Inbox, you can assign or delegate an email as a task to your teammate in a couple of clicks. Furthermore, Hiver allows you to filter tasks based on their completion status (unassigned, open, closed, and pending) and based on who is doing what. This way you can track the progress of tasks and make teammates accountable.

3. Seamless employee onboarding

With Hiver's Shared Inbox, all you have to do is, add the all the relevant email threads to a Gmail Label and make it shareable using Hiver’s Shared Labels feature. The threads will get shared with the new employees in no time. This way they will be able to get up to speed quickly.

4. Schedule Email

With Hiver’s Shared Inbox, you will be able to schedule emails to influencers or prospects who live in other timezones right from your Gmail ‘Compose’ window.

Hiver's Shared Inbox also lets you snooze emails so that it comes back to the top of your inbox at later time or date. This way you will be able to deal with it when you want to. You can also use it as a reminder for when you have to write back or follow up with somebody.

5. Maintain consistency

Hiver’s Shared Inbox allows you to create email templates and share it with your teammates. This way you and your teammates can give a standard reply when faced with the same situation. It also saves time as users will be able to reply faster.