Hiver Reviews

Hiver

Manage customer support and sales leads right from Gmail

4.6/5 (35 reviews)

Anonymous

A very effective alternative to other email support ticketing systems

Used daily for 1-2 years
Reviewed 2019-04-11
Review Source: Capterra

Sales and Support has been very accommodating, friendly, and helpful. Support is readily available. I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in. Improved Transparency, Communication, and Support between team members. Hiver is constantly working to improve functionality and add features as new functional use cases come to light.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Anonymous

I'm a Surv-Hiver

Used weekly for 1-2 years
Reviewed 2019-03-15
Review Source: Capterra

Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver. The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team. The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Andrea Gerson

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

Used daily for less than 6 months
Reviewed 2018-03-04
Review Source: Capterra

None. Hiver completely derailed our operations at a period of peak media coverage.Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Adam Fontaine

Great tools for easy email management

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: Capterra

The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Hunter Shontz

Best thing ever!

Used daily for 6-12 months
Reviewed 2018-04-25
Review Source: Capterra

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

William Herr

Best of Class Email Collaboration

Used daily for less than 6 months
Reviewed 2018-08-13
Review Source: Capterra

The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Anonymous

Perfect for small teams

Used daily for less than 6 months
Reviewed 2018-11-25
Review Source: Capterra

We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks. The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Anna Williams

Hiver review

Used daily for less than 6 months
Reviewed 2018-10-16
Review Source: Capterra

We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails.The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Amber Groom

Great way to organize emails for my team!

Used daily for less than 6 months
Reviewed 2018-08-20
Review Source: Capterra

Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on. My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Genesis Moran Vargas

Shared inboxes for everyone

Used daily for less than 6 months
Reviewed 2019-03-23
Review Source: Capterra

Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Virginia C

Hiver review

Used daily for less than 6 months
Reviewed 2019-04-05
Review Source: Capterra

Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Douglas Adler

Stay organized.

Used daily for less than 6 months
Reviewed 2018-08-13
Review Source: Capterra

Increased visibility and accountability throughout our email team, definitely a positive addition to our toolbox! Hiver is great for keeping our team on track and organized! Super helpful.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Sarah Gardner

Great product to organize emails

Used daily for less than 6 months
Reviewed 2018-08-15
Review Source: Capterra

This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Jorge Rodriguez

Corporate email just got 100 times easier

Used daily for less than 6 months
Reviewed 2019-02-01
Review Source: Capterra

A great tool that makes corporate email communication seamless, clear and easyBest tool for email communication in large companies

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Jay Marlow

Works perfectly

Reviewed 2015-02-18
Review Source: Capterra

I needed to be able to share a folder in gmail in 2 different email accounts, and this worked perfectly. It is easy to install in both gmail accounts, basically a browser add on for Chrome. Any email sent to any folder you choose to share, shows up in both email accounts. This is very useful because it allows you just forward some mail from an account, but not all of it, and it does not alter the from, subject, or email address of the original email so you can download into 3'rd party software (such as outlook) clean messages, that have the correct email address and sender from the original email.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Hans De Four

Very useful extension for Gmail to share a folder (label)

Reviewed 2015-02-18
Review Source: Capterra

I use Gmail in my Outlook with a lot of mails in several folders. For some project I needed the possibility that a colleague could also use the emails in one of those folders. Grexit makes this possible! It's really easy to install and connect with your Gmail-account. From then on you can select one or more labels to share those labeled emails with someone else. I only have to drag the mails in the right Outlook folder and some minutes later it is synchronised and seen by my colleague. And if you're not a heavy user, Grexit is free to use!! This should be a standard option in Gmail!

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Catherine Boone

Hiver has been an integral part of managing our advertising center.

Used daily for less than 6 months
Reviewed 2018-01-19
Review Source: Capterra

We receive 100 + advertising orders a day that are answered by 3 people. Hiver allows you to easily manage incoming emails and track salespeople's productivity.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Pongpat Ratanaamornpin

Easy tool for email collaboration

Used daily for less than 6 months
Reviewed 2018-08-17
Review Source: Capterra

Easy to use and very low learning curve.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Anonymous

Shared mailbox in gmail

Used daily for less than 6 months
Reviewed 2018-08-14
Review Source: Capterra

easy tool to manage a shared inbox, which works well.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Stephanie Rose

Wonderful app. Get it now!

Reviewed 2015-03-12
Review Source: Capterra

Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy. Any one else hate forwarding emails and having to write notes in said forwarding emails? We have only been using the free account for a short time due to our small office, but as much as we have used it we would not hesitate to pay for more labels. Plus, the customer service is awesome. Quick and considerate!

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Carl Mallory

The best app. we have ever purchased to help run an efficient office

Reviewed 2014-05-20
Review Source: Capterra

We run an office with 2 virtual workers, who work away form the main office, and 4 other workers in the main office. Grexit allows us to allocate tasks to individual workers, avoid any duplication of work, and keeps a clear workflow for all to see. Works brilliantly with my android phone too. This means that even if I am out of the office, if is easy to distribute the days work flow to individual co-workers.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

David Hunt

Review of Hiver

Used daily for less than 6 months
Reviewed 2018-08-10
Review Source: Capterra

We wanted the ability to control access to emails within our user group/staff, we also wanted to be able to assign ownership to emails with a clear audit trail of who did what and when. Hiver has achieved this. Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing powerAbility to allocate emails and assign ownership

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Daniel Attinger

Great for Gmail

Reviewed 2015-03-05
Review Source: Capterra

This is a great program for Gmail and helps very much with organization. My assistant and I now have a simple, easy way to sort through emails without any stress. The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Enrique Wojnacki

I found GrexIt as a very useful tool

Reviewed 2015-02-20
Review Source: Capterra

I am still in the learning curve, but GrexIt is already helping me share mail sharing labels. This greatly simplifies the process of team work. I look forward to gradually make more use of this great concept!

Read the full review


Hiver

Manage customer support and sales leads right from Gmail

Greg Mommsen

Great!

Reviewed 2014-10-24
Review Source: Capterra

Fantastic product for sharing or collaborating mail without all the forwarding. Simple to setup and use and the guys have a great attitude toward accommodating your requests. Thank you!

Read the full review


Hiver

Manage customer support and sales leads right from Gmail