Hiver Reviews

We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread. Unlike almost all the competitors we tested Hiver doesn't take you out of your Inbox workflow - it simply extends what you can do in Gmail in really cleaver ways.

The shared mailbox feature while great adds too many icons to the left menu in Gmail. A small complaint I know but I like to keep things as clutter free as possible.

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

better reporting, with more robust and customizeable anayltics

works sometimes, that's the best i can say

buggy software, does not sync, support is absent

The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

The assignment feature allows us to assign to specific team mates. The notes allow us to have easy internal communication without the need to endlessly forward emails to people. From a management perspective, Hiver Analytics is a great tool to measure email productivity as well.

I would like to see assignment feature be available on a team level instead of an individual level. For example, an email can be assigned to a specific department that also have Hiver. With a shared inbox feature, the sent folder will also contain emails that were sent from other teammates. Wish there was an easier way to filter that.

The shared inbox features are fantastic for teams using Gmail. The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.

The product has been great for us. There are no negatives.

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

The mobile app is ok and has improved lately but there's still room for innovation there.

Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.

I cannot share my contacts. This feature should be added.

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel

Customer support is responsive and friendly, but I've found challenges successfully communicating issues and solutions with them. Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable

Very helpful insights into tracking emails, templates, and workflows.

For a while, Hiver didn't integrate with a number of our other applications. However, the Hiver support team has been very helpful and as such we don't have these issues any more.

The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver.

Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.

I like that it keeps all emails and communication clear to our team.

There are some cases when I don't receive a notification.

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Manual assignment is sometimes time wasting

Assigning emails to certain individuals Option to leave an item in pending status with tags helping to understand why it is pending Notes to alert other users about something relevant to the subject

Not able to make someone else a "follower" of a topic / email.

The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

Allows for easy overlap with Gmail - makes shared boxes easy for little work. Cost seems appropriate.

A little tricky for startup for those that don't like change. Just have to get them to adapt

Saves time and confusion for a shared inbox, eliminates the need for an organizational admin

The set up can take a while to figure out

I use this to communicate with my employees and chat through covid and it is very comfortable to use.

Haven’t used it long enough to notice it is sometimes slow but other than that I like it very much.

Hiver is great for keeping our team on track and organized! Super helpful.

The mobile app could have more functionality, like a search function.

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easy tool to manage a shared inbox, which works well.

It should have a tool to schedule recurring mails.

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The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver!

Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.