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Hiver
5
116
4
25
3
2
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The agentic customer service platform.
Table of Contents
Hiver - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2026
Hiver overview
What is Hiver?
Hiver is the agentic customer service platform where teams and AI work together to resolve complex customer issues across channels.
Unlike legacy support platforms, where people do most of the heavy lifting to resolve customer issues, Hiver changes how that work gets done. Your team directs AI to handle most of it and steps in only when judgment or approval is needed.
Ticketing, cross-team collaboration, and workflows provide the structure, context, and visibility needed to manage each request, while AI investigates issues, takes action, and resolves them end to end under your team’s direction.
Hiver comes in two products: Hiver Omni, a dedicated omnichannel platform, and Hiver in Gmail, for teams that want to manage customer support right from their inbox.
More than 10,000 teams, including Flexport, Gusto, and Ping Identity, trust Hiver to deliver great customer experiences.
Some of Hiver’s key features include -
- Unified support platform: Bring channels, ticketing, workflows, and customer context into one place.
- Cross-team collaboration: Loop in other teams, discuss issues in Slack, and manage escalations and handoffs with shared visibility.
- Integrations: Connect systems like Salesforce, Jira, Slack, and NetSuite so AI and reps work from the same context.
- Frontline Agent: Follow procedures and take action across connected systems to resolve multi-step requests.
- Assist Agent: Investigate issues, pull relevant context, take approved actions, suggest next steps, and draft replies.
- Insights: Surface recurring issues, quality gaps, support patterns, and customers at risk so teams can act on what AI is seeing across conversations.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Management
Customer Support
Shared Inbox
Contact Management
Bugs and Issues
Do you work for Hiver? Manage this product listing
Hiver’s user interface
Hiver review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Hiver?
Reviewers indicate Hiver streamlines email management and team collaboration by enabling easy assignment, tracking, and organization of shared inboxes within Gmail. They find it boosts productivity, ensures accountability, and prevents emails from slipping through the cracks, while appreciating features like collision alerts and automation. Some mention that onboarding requires training and that advanced features can present a learning curve, especially for less experienced users.
Users say customer support is generally responsive and helpful, though some experience issues with billing practices and support availability across time zones. They note the platform is reliable and user-friendly, but wish for deeper customization, improved reporting, and expanded automation options.
Select to learn more
Who uses Hiver?
Based on 148 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Hiver's key features
Most critical features, based on insights from Hiver users:
All Hiver features
Features rating:
Hiver alternatives
Hiver
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Zoho Desk
Starting from
9
/user
Per month
Bitrix24
Starting from
69
Per month
Hiver pricing
Pricing plans
Pricing details:
User opinions about Hiver price and value
Value for money rating:
To see what individual users think of Hiver's price and value, check out the review snippets below.
Taylor A.
Fund Controller
Nicole M.
travel executive
Hiver integrations (8)
Integrations rated by users
We looked at 148 user reviews to identify which products are mentioned as Hiver integrations and how users feel about them.
Integration rating: 4.5 (4)
“Streamlines everything and makes it easy to get things done”
“The newest integration have not used a ton yet”
Chris S.
General Manager
Integration rating: 5.0 (1)
“We have access to all our sales reps whatapp numbers in one place”
Muhammed A.
Clinic Owner
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Syncspider is great, however, for our needs, a single point of truth with many integrations is a must.”
Alexander v.
Creative Director
Integration rating: 5.0 (1)
Other top integrations
Hiver customer support
What do users say about Hiver customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Hiver customer support.
Widespread user sentiment highlights Hiver's customer support as fast, friendly, and consistently helpful when resolving issues.
A limited number of users report difficulties with support availability across time zones and limited language options.
Support options
Training options
To see what individual users say about Hiver's customer support, check out the review snippets below.
“The navigation is quick and intuitive, and their customer service is top-class—always responsive and supportive.”
Zaldy A.
Executive assistant
“Using it as our major customer support workflow has been a game-changer.”
Bala K.
DATA SCIENTIST
“It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.”
Sanaa M.
Instructor
“We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices.”
Marc S.
CEO
Hiver FAQs
Hiver has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What level of support does Hiver offer?
Hiver offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum
