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Marchex
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Marchex - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Marchex overview
What is Marchex?
Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.
Key benefits of using Marchex
Starting price
Alternatives
with better value for money
Marchex’s user interface
Marchex reviews
Overall rating
4.4
/5
32
Positive reviews
91
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.78/10
5
4
3
2
1
16
13
3
0
0
Apple M.
mortgage specialist
Arthur C.
Account Manager 2
Gemma B.
Virtual Assistant in credit team
Arthur C.
Account Manager 2
Verified reviewer
Anonymity request
Rayne B.
Marketing Coordinator
Who uses Marchex?
Based on 32 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsMarchex's features
Features rating:
Marchex alternatives
Marchex
Starting from
0.01
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No pricing info
Marchex pricing
Value for money rating:
Starting from
0.01
User opinions about Marchex price and value
Value for money rating:
To see what individual users think of Marchex's price and value, check out the review snippets below.
Apple M.
mortgage specialist
Arthur C.
Account Manager 2
Marchex integrations (19)
Marchex support options
Typical customers
Platforms supported
Support options
Training options
Marchex FAQs
Marchex has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
These products have better value for money
Q. What languages does Marchex support?
Marchex supports the following languages:
English
Q. Does Marchex offer an API?
No, Marchex does not have an API available.
Q. What level of support does Marchex offer?
Marchex offers the following support options:
Chat, Email/Help Desk, Phone Support, Knowledge Base