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Microsoft Outlook Reviews

Overall rating

4.5

/5

1.8K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.52/10

Reviews by rating

Pros and cons

Coming from lotus notes I was instantly in love with outlook. I loves its clean and simple interface.
Overall, we are very happy and fulfilled with the Outlook software as it stands now and expect it to only get better.
As a software it is very good option. Nice looking UI, user friendly, good email management, directly integrated in Microsoft office.
The worst part I would say however is the app. They developed an app for the apple store and quite honestly it is slow and very difficult to navigate around compared to the desktop version.
Crash , no easy access from my phone , new emails update rate , older emails storage , retriving the older emails or lost emails is a big deal.
The interface has too much going on. There are a lot of useless features that i needed to turn off.
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1,831 reviews

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Evita G.

Program Manager

Nonprofit Organization Management, 1-10 employees

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Overall Rating

The #1 Email Service in the Country

Reviewed 3 years ago

Transcript

Evita G.: Hi, Evita. I'm a writer and I work in the nonprofit industry and I would give Microsoft Outlook...

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Sagar R.

Technical Architect

Information Services, 10,001+ employees

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Overall Rating

One Stop Solution for corporate emails

Reviewed 3 years ago

Transcript

Sagar: My name is Sagar. My occupation is architect, and I would like to give five out of five review...

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Mahmoud Q.

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Email in professional way

Reviewed a year ago

As an overall if you want a software for the personal purpose then it's up to you to choose between it or Gmail , but if you want it for the professional use , there's no any software better than Outlook

Pros

On a professional level, there is nothing better to communicate, I have worked with more than one company and did not see one of them using another tool to send emails. The ability to sync to all devices is incredible , it also help you to manage important emails

Cons

Personally, I haven't had any problems with Outlook, it's really makes my life easily

TC
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Tim C.

Construction, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good software, sort of bloated and can be difficult to navigate at times

Reviewed 3 months ago

Excellent program, I haven't seen anything else yet that compares.

Pros

Email features and scheduling features are straight forward and reliable. Having a program that combines email capabilities with scheduling capabilities is fantastic.

Cons

The depth of submenus you have to navigate to change what I would consider to be simple options. There's so many features that it's easy to get lost in the details.

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Angela P.

Human Resources, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Advantages and some drawbacks

Reviewed 5 months ago
Pros

I have been using Microsoft Outlook for many years to manage my various email addresses. I am a Microsoft customer with the complete Office 365 package. Microsoft Outlook has several advantages and some drawbacks. Among the advantages, I definitely appreciate the ability to easily share the calendar with other collaborators and colleagues who work in different companies than mine. This is crucial for the work I do, and it can be effectively managed through Microsoft Outlook. I greatly appreciate the calendar function and the ability to install extensions like Grammarly or Quillbot for the English language. I also make frequent use of rules to organize folders.

Cons

One of the limitations of Outlook is its heaviness and lack of fluidity. I often encounter synchronization issues, and drafts of emails with attachments are automatically created even though I have simply created and sent them immediately. This is a problem that I have noticed other people experiencing years ago as well. Nevertheless, overall, I continue to use Outlook because it is convenient to manage multiple email addresses from a single mail client.

KA
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Kiran A.

Electrical/Electronic Manufacturing, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent choice

Reviewed 5 months ago

Really satisfied with all the features and functionality that you have provided for this.

Pros

Inbox management , Email filtering, Critical notifications, Calender and the sunc between teams and ms office

Cons

Nothing that i didnt like about it, because outlook is doing a great job in making it worth to pay.

VT
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Viktor T.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect web mail service

Reviewed 9 months ago

Microsoft Outlook is nice, fast, convenient and is clearly the best web mail service on the world.

Pros

I like the user friendly environment, dark mode, assistance with e-mail addresses, automatic sorting of emails, notification of calendar events, automatic and stable synchronisation with other calendars.

Cons

In my opinion, this product is perfect and I have not found any issue during five years of use. I would welcome a possible improvement, the possibility of displaying email titles in different colors by type.

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Jainz J.

Market Research, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A very dependable software

Reviewed a year ago

using this from way back in 2009, I feel like this is legacy software that you cannot get rid of.

Pros

ability to compile really good and professional emails, fast and responsive and low tasking on the cpu considering the capability.

Cons

the micro lags that take place when searching old emails, plus proper email tracking and internal bulk sending.

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Girish P.

Financial Services, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hassle Free Email Solution

Reviewed 2 years ago

Great experience. Very useful specially when travelling as all the data is stored locally too.

Pros

Best in business. Easy to setup and use. Very fast and user full for corporate & office user.

Cons

Data usage is high as email are downloaded locally & storage size is needed.

AT
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Anuschka T.

E-Learning, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Somewhat on the fence

Reviewed 3 months ago

Overall ive had an okay experience however I find it to be pricy to purchase.

Pros

I like that I can have multiple accounts in one space

Cons

Its not always so user friendly and I often have issuew with emails

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Nicole S.

Arts and Crafts, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Outlook is the best email I've had for business.

Reviewed a year ago

If I had a large corporation I would probably use a paid version of Outlook for our company email.

Pros

the clean interface and since it was a paid version there were no ads either!

Cons

sometimes I don't like using things made by Microsoft...

CG
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Carla G.

Public Relations and Communications, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good tool but not the best

Reviewed 2 months ago

It does the job but it's not the best and not the one that I'd choose as a first option

Pros

it has good features that make the experience better

Cons

it's not the easiest one to use and it's not as practical as others

AR
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Verified reviewer

Education Management, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing solution for emails

Reviewed 2 years ago

The experience with Microsoft Outlook has been very amazing. Important emails and tasks are much more organized than the other providers

Pros

- Easy to manage important emails, have the application for the complete device eco-system Phone, Dekstop, IPAD, etc. - Easy to search emails by content and title - Makes meetings and tasks easy to manage, the daily morning, we get emails for reminding of emails related to tasks, and the meeting and links automatically get marked on the calendar

Cons

- The automated marking on the calendar sometimes becomes annoying when the meetings are unwanted - Faced the downtime twice.

CR
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Claude Real T.

Graphic Design, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best email management tool even if not perfect!

Reviewed a year ago

Even if there are things that irritates me on my day to day work, Outlook remains the best cross platforms email and calendar management tool. That being said, if I had to work only on Mac I would probably switch to the apple softwares since they're easier and more quick to sync than Outlook. If you're using Microsoft Teams on a regular basis like me, Outlook is definitely a required to have because the two softwares works well together.

Pros

For email management, Outlook remains the best tool. It easy to order the emails in subfolders, to create archiving rules, to create auto-reply rules and to manage rendezvous using the calendar (however mainly on Windows). I also greatly appreciate the direct relation with OneNote and Microsoft ToDo.

Cons

As a graphic designer and a business analyst, I often have to work on both Windows, Mac, Android and iOS. Outlook on Windows is perfect and works great, but the Mac version is limited and buggy. On the Android and iOS version, Outlook takes up so much resources that in the end I often use the default mail apps of the platform instead of the Outlook apps. The calendar of Outlook works great on Windows and Mac, but it's a pain to use in iOS and Android.

AU
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Anibal U.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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App Keeps getting every Year

Reviewed a year ago

Overall, I still love the app.

Pros

What I love about the software is the ability to add different email addresses. This saves my computer a ton of ram because I don't need to have those email opened on my browser. I also love the ability how SharePoint and outlook are all connected, thus allowing me to use Power Query on a spreadsheet to view certain data I want to see or evaluate.

Cons

I don't like how the app still includes certain features on the web version that it isn't available on the app itself. Web Outlook allows you to create a "Microsoft To Do Task" by just highlighting any text inside the body of your mail, meanwhile outlook as an app is unable to do so. Also, I don't like that Outlook takes Storage away from my computer per every email I setup, so for those who´s got a laptop of 128GB or less. I don't personally recommend having too many accounts. I manage 4 email and I had to keep one away because that mail was eating too much GB from my computer storage.

JP
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Josh P.

Insurance, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Client or Webmail it's the best for business

Reviewed a year ago

Perfect for business. You can manage access to multiple mailboxes. You can delegate mailboxes. You can put restrictions on plugins if needed. Being able to customize retention policies based off of user and folder, is a huge win.

Pros

Very user friendly. Able to setup signatures, auto-replies and alerts easily. Integrates well with other programs like Zoom for meetings, JIRA for tickets, and several other options. Offers both a client version and a web version.

Cons

The client can be a little slow if the mailbox is very large. We have found it runs much faster on through webmail.

MH
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Manelisi H.

Security and Investigations, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Outlook is the best!

Reviewed a year ago

My overall experience has been really great. I really love that the Microsoft Outlook calendar assists me in remembering all important tasks. I can also easily integrate with other products, which makes it convenient.

Pros

I love that it keeps all my emails well organized. I also love that I do not have to worry about spams as it automatically filters them out. Microsoft Outlook offers a wide range of features compared to other products, which makes it more interesting and fun to use.

Cons

I do not have any cons as it is very simple and easy to use.

AM
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Abdirizak Mohamed A.

Design, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Staying Organized and Productive with Microsoft Outlook

Reviewed 5 months ago

My overall experience with Microsoft Outlook has been very positive. As a student, the platform has helped me to stay organized and productive, which has been invaluable in my studies. While there are some potential drawbacks to consider, such as a potential learning curve and occasional performance issues, I believe that the benefits of the platform far outweigh any potential drawbacks. I would highly recommend Microsoft Outlook to any student or individual looking for a powerful and versatile tool for managing their email, calendar, and tasks.

Pros

As a student, I have found Microsoft Outlook to be an indispensable tool for managing my email, calendar, and tasks. One of the things I appreciate most about the platform is its user-friendly interface. The layout is intuitive and easy to navigate, which has made it easy for me to quickly learn and use the various features.I also appreciate the platform's robust set of tools for managing email, such as its ability to filter messages, organize my inbox, and use rules to automate certain tasks. The platform's integration with other Microsoft products, such as OneNote and Teams, has also been a big plus for me, allowing me to manage all my tasks in one place.

Cons

One of the potential drawbacks of Microsoft Outlook is that it can be somewhat overwhelming for new users. While the interface is generally user-friendly, there are a lot of features to learn, and it can take some time to become proficient in using the platform to its full potential.Another potential drawback is that the platform can be somewhat slow at times, especially when dealing with large amounts of email or when using certain features such as search.

CM
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Caroline M.

Accounting, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best email client software solutions ever made

Reviewed 5 months ago

Overall, there is no denying that Microsoft Outlook is a great and stable product that has been there for quite a while and has a quite large user base.

Pros

One of the best things about Microsoft Outlook is the fact that it is available in all platforms: MacOS, windows, Android etc. The most powerful thing about Microsoft Outlook is the fact that is able to consolidate different emails from different providers, giving you one interface to manage multiple emails. This is a very good feature as far as efficiency and organization is concerned.Microsoft outlook...

Cons

It might need some bit of time to be comfortable with Microsoft Outlook. Some of its features might be intimidating for new users.

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Binny B.

Civil Engineering, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best tool for email available in market!

Reviewed a year ago

My company has switched to AD and now we are using Outlook (admin and user) with MS Teams. They work amazingly good when coupled together. The are built to scale in enterprise networks. For small startup setup, this is not a good idea, but to scale to enterprise level, they provide you multiple secure ways to access and assess.

Pros

I have been using Outlook over 1 year or more now. I love the way teams can collaborate over Active Directory. Microsoft provides ease of use applications with their AD, outlook and teams are one of such. The way we can use the keyboard shortcuts in desktop app, feels like using native windows. I love their outbox thread, suppose the email is delayed for some reason, it will be there in outbox before reflecting it in sent items, this removes any discrepancy that could take place. But I love the encrypted emails feature, which I have never noticed in rivals yet.

Cons

Well apart from just good talk, I have few things to highlight too. OOF message (Automatic replies) are to be set manually each day, why cannot we automate it for each day in upcoming week? Also, there should be a feature of email templates, which I did not find. When we have multiple email formats we have to store it in notepad and later copy paste, this things are something which needs to be considered while purchasing this product.

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nguessan valery y.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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To manage my emails

Reviewed 5 months ago

I use Outlook very regularly. It has a lot of features and functions that are very useful for my daily e-mail management and organization. It's one of the best productivity tools you can have

Pros

Outlook is excellent for e-mail management. For me, who receives a lot of e-mail, it makes sorting and tidying easier. Sorting by color, sorting by folder according to contacts or certain criteria, sorting by contact group, chat conversation to follow up on the conversation according to the contact, and so on. It's packed with options and functionality. I like its calendar, which allows me to have an agenda directly in my mailbox. I also like the fact that I can schedule meetings directly from there, and send reminders directly to my contacts. Outlook is really great

Cons

PC software is difficult to configure. You need a professional to do it

YK
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Yaroslav K.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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IF you HATE Gmail - you will LOVE Outlook!

Reviewed 5 years ago

I use outlook for my personal projects and work. Generaly, I am working on google ecosystem, but I managed to make it work for me as I have several accounts on google and microsoft and some issues would be inevitable. Outlook for me is a great email tool that I use when I am in the hurry or ant to create something on the nice software with great interface!

Pros

Outlook is am amazing email management tool. I have started using during my years in the university as it was using microsoft ecosystem. At first it felt unfriendly after gmail, but after little time I noticed an amazing UI/UX, I played around to discover the possibilities, extentions and functionality and it is awesome! All you have about gmail is simply gone here. Of course, it has some flaws, but in general, it give you everything in terms of email management (personal or business)

Cons

Microsoft ecosystem in general is a drawback here. If you are a poweruser like myself, you are probably familiar, how hard it is to switch from one ecosystem to another. Yes, outlook is great, but is onedrive better then google drive? - hard to say. Many people like google drive. And now we have google photos as well, and google calendar. All work perfectly together and if you switch to outlook, something might be lost. This is the biggest drawback. Overal, outlook is very nice product and I am happy to see its evolution into something better each year!

BH
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Ben H.

Design, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Much better than it's reputation

Reviewed 9 months ago

It allows us to organise e-mail and flow it into our other processes well.

Pros

It's pretty easy to use and, as you'd expect, integrates incredibly well into the Microsoft eco system. For example; I can flag an email in outlook and it shows up on my ToDo list app with all the info pre-filled.It has an extensive feature set and is a lot less clunky than it used to be, especially on mac/iOS where it's improved massively lately. You can create meetings in the calendar and have it automatically create and send Teams invites for those meetings if they're virtual without leaving outlook.

Cons

It can at times suffer from the usual Microsoft issue of toggles galore. Everything has a setting, which can be good, but also is sometimes just too much choice for the sake of it!

AR
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Verified reviewer

Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The problem with Microsoft is...

Reviewed 8 months ago
Pros

Office 365 works well, is reasonably easy to implement, and does what need it to do

Cons

Microsoft pushes all their new stuff on you. They don't advise you that there are certain features, improvements, etc. -- they install it without advising you. Example --Focused email. Woke up one day to find my email a mess. Had to figure out what the heck some MS idiot did to my system and change it back to how I wanted it. So I figured it out and fixed it. Then bought a new phone, installed...

AR
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Verified reviewer

Civil Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for working professionals

Reviewed 2 years ago

I am very happy with Microsoft Outlook. The web application is good but the windows application is the best. I have been using it as my school account and now at the company. Overall I am very happy with the product. It's easy to use for anyone. You can simply attach pictures into the body of the email which can then be viewed by the receiver without having to download them first.

Pros

It's easy to use and setup. You can register your microsoft account, school email account, office account or any 3rd party account. When sending email with picture attachments, you can copy them into the text area and these can be directly viewed in the email body without having to download them to my machine. Also archiving is super easy with multiple options of applying rules as to which emails need to be archived. I used it when I was in school and now I am using it professionally, and I am happy with it.

Cons

I am not sure if this can be done but I would like to see email recall option if the reciever has not opened the email yet. This saves space on the cloud if I have sent a wrong email and need to correct and resend. Also, it would help in avoiding miscommunication since the old and erroneous email would be deleted from the inbox.

AR
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Verified reviewer

Banking, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My least favorite app from Microsoft Suite

Reviewed a year ago

Overall it's not as bad as Lotus Notes used to be, where email addresses were not stores, and we had to remember exact spelling of each. If search functionality would improve, it would be an amazing app.

Pros

my whole career (20 years) I worked in large companies - so choice between email is pretty much between Outlook and Lotus Notes, and Outlook is light years easier to use than Notes. On a plus side - *It remembers your contacts, and names auto populate next time to start entering them. *It integrates well with your company messaging tool (so show what contacts are online) *Out of Office is easy to use

Cons

*Search functionality can be greatly improved. As unbelievable as it sounds Gmail has a much better Search engine, and I would gladly exchange it for all fancy but not as useful add-ins outlook has. *Hard to sort emails. If I am looking for email from Jack Zinger, and I am sorting alphabetically - I need to go through all email from all other persons named Jack first, unless I find Zinger's email, and sort there. *Meetings are not complicated to set up, but you need to go back and forth until option to invite attendees appears. I don;'t understands why its not offered immediately.

AH
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Aslam H.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fast and reliable email service.

Reviewed a year ago

Overall very well performance observed for our organization through using outlook, friendly support and recommended for mail management.

Pros

The Outlook features and its user interface is just awesome, I like the new stacking option in the interface for important or emails with different categories. Easy to access the mail service and friendly support for customized subscriptions of the application. The scheduling option is quite good and mobile access of the mails is very useful at the times.

Cons

The looks and feel of outlook is very likeable but only thing i feel is for mobile application this could be improved and some more text formatting options could be included to ease the work even more.