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Naofix Logo

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

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Naofix - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Naofix overview

What is Naofix?

Naofix is a next-generation helpdesk solution designed to provide an innovative way through which companies can manage their customer support operations. Naofix is a lightning fast, super lightweight and scalable incident management platform built by the expert team at Nautilux! We are combining speed of build with operational efficiency led design, in an ever simplified UX fashion. Naofix is built as the single point of contact for all support needs and stitches to your existing workflows, slashing minutes off response times while ensuring SLA compliance.

Naofix also offers an AI-powered chatbot that automatically triages queries, makes recommendations and quickly escalates problems to the correct teams of support staff so they can resolve issues faster and free your own people up for higher-value work. Be it a small business or an enterprise-wide initiative, Naofix can help take your support infrastructure from peripheral to core and elevate its status as a strategic asset that supports high performance maintained by superior customer satisfaction.

Starting price

14per user /
per month

Naofix’s user interface

Ease of use rating:

Naofix reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Naofix's key features

Most critical features, based on insights from Naofix users:

Real-Time notifications
Multi-Channel communication

All Naofix features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
API
Archiving & retention
Assignment management
Automated routing
Autoresponders
Blended learning
Canned responses
Certification & licensing
Chatbot
Chat/Messaging
Collaboration tools
Commenting/Notes
Configurable workflow
Contact management
Corporate/Business
Course management
Customer database
Customer segmentation
Customizable branding
Customizable fields
Customizable forms
Customizable templates
Dashboard
Data import/export
Drag & drop
Email Distribution
Email management
Email templates
Email tracking
Help desk management
Inbox management
Issue management
Issue scheduling
Issue tracking
Knowledge base management
Macros/Templated responses
Mobile app
Modeling & simulation
Multi-Channel communication
Multiple user accounts
Performance metrics
Personalization
Prioritization
Process/Workflow automation
Real-Time chat
Real-Time notifications
Real-Time reporting
Real-Time updates
Recurring issues
Reminders
Reporting/Analytics
Reporting & statistics
Response management
Role-Based permissions
Routing
Rules-Based workflow
Search/Filter
Secure data storage
Self service portal
Service level agreement (sla) management
Shared inboxes
Signature management
Single sign on
Skills assessment
Skills tracking
Spam blocker
SSL security
Support ticket management
Support ticket tracking
Surveys & feedback
Synchronous learning
Tagging
Task management
Task progress tracking
Tests/Assessments
Third-Party integrations
Ticket management
Training administration
Training companies
Virtual classroom
Whitelisting/Blacklisting
Widgets
Workflow management

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14

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Per month

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Starting from

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Free trial
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Naofix pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Per user

14

/user

Per month

Features included:

  • Messagerie
  • Helpdesk
  • Support
  • Formation

1 to 10 users

99

Per month

Features included:

  • Helpdesk
  • Messagerie
  • Support
  • Formation

11 to 25

188

Per month

Features included:

  • Helpdesk
  • Messagerie
  • Formation
  • Support

26 to 50

357

Per month

Features included:

  • Helpdesk
  • Formation
  • Support
  • Messagerie

Unlimited seats

999

Per month

Contact vendor for more details

User opinions about Naofix price and value

Value for money rating:

Naofix support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum
Chat

Training options

In Person
Live Online
Webinars

Naofix FAQs

Related categories